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Love it
What do you like best about the product?
There are actually quite a few things I like about this platform. Being able to push patches, easy to understand interface, logging, comprehensive information about each device in a quick view window, integrated knowledge base and quick guides, and lastly maybe how easy installation is on new devices. I use it everyday and it's important as a technician that my remote tool is user friendly but also does what I need and Ninja does exactly that.
What do you dislike about the product?
Maybe the one hiccup I ran into just the other day was reporting. One of my IT liaisons at a business client we manage was requesting a patch report and I couldn't exactly figure it out right away. I was kind of expecting it to be in the tenant dashboard and couldn't find an answer through research but I did end up locating it in administration settings. I looked later in the help center and found an answer there after the fact, but that is entirely on me! So ultimately my input would be adding another spot in the tenant dashboard maybe in one of the dropdowns for reporting (while keeping an entire list in admin settings).
What problems is the product solving and how is that benefiting you?
It solves essentially what I listed in the 'what i like' section fairly well.
Great product with a great development cadence
What do you like best about the product?
Feature rich. Our account rep listens to us when we have suggestions. Developers are continuously improving the product with new capabilities and features.
What do you dislike about the product?
The support for MacOS is limited, thoug that's part of the nature of the OS, I think. Also the 3rd party application updates are extremely limited, though I believe an improvement to that is in an upcoming release.
What problems is the product solving and how is that benefiting you?
Having as many support controls in a single tool as possilbe.
Amazing experience with NinjaOne
What do you like best about the product?
I like how everything is accessible on a single-pane-of-glass and how easy it is to use and customize.
What do you dislike about the product?
There really is not anything that I dislike about this product.
What problems is the product solving and how is that benefiting you?
It is making it easier for us to keep up with patching management as well as allowing us to utilize the remote monitoring and management function to assist our clients
Great RMM tool to aid patching and automation
What do you like best about the product?
ability to automate patching and scripting agaisnt multiple targets from a centralised console and now with the additon of raspberry pi's aswell makes it an effective management tool for out IT team
What do you dislike about the product?
been able to run autmation easily agaisnt users rahter than devices
What problems is the product solving and how is that benefiting you?
patching and automation
Fast & Intuitive - Perfect for my MSP
What do you like best about the product?
There are so many things to love about Ninja, but my favorite is that everything just always works. So many other services are constantly down, or full of bugs and it causes major disruptions. I don't think I've ever found a bug in Ninja or had it go down other than planned maintenance.
What do you dislike about the product?
Lack of MDM, but that feature is being released this month.
What problems is the product solving and how is that benefiting you?
Allows us to quickly and easily support our MSP clients.
A powerful unit with an easy-to-use interface.
What do you like best about the product?
The ease of using the interface. The ability to access my endpoints with ease.
What do you dislike about the product?
The new Ninja remote doesn't fit to screen like, say, splashtop would. It keeps the resolution small instead of filling to my screen.
What problems is the product solving and how is that benefiting you?
Gives me a one stop shop to access devices at different locations or devices that are behind locked doors or even on the other side of the plant.
Inexpensive but deep RMM management for your workforce
What do you like best about the product?
Very easy to set up. Initial setup is quick and the dashboard is pretty clear at a glance what you need to do/things to look at. From there you can make it pretty complex with different structures of running scripts against the devices, setting up schedules and the like.
I've had good experience with support, being able to answer my questions relatively quickly and effectively. They seem to understand the product and I don't feel like I have to go through layers of people to get my questions answered.
I've had good experience with support, being able to answer my questions relatively quickly and effectively. They seem to understand the product and I don't feel like I have to go through layers of people to get my questions answered.
What do you dislike about the product?
I would like to see more integrations with different AV solutions. Specifically they are adding SentinelOne, but I have Cisco products so it would be nice to be able to manage that a bit more natively, or at least have a better sense of the fact it's there. I think there are some workarounds, but I haven't delved into them.
The patching sometimes is annoying. Windows updates won't apply, and then you have those naggy red notifications in your dashboard that you can't get to clear out.
I wish there were more build in script integrations. For example I have added simple cleanup things like deleting out profiles of non-existent users, which is something I found online. I would like to see more script library items that you can just put in, similarly how you can create policies regarding software.
The patching sometimes is annoying. Windows updates won't apply, and then you have those naggy red notifications in your dashboard that you can't get to clear out.
I wish there were more build in script integrations. For example I have added simple cleanup things like deleting out profiles of non-existent users, which is something I found online. I would like to see more script library items that you can just put in, similarly how you can create policies regarding software.
What problems is the product solving and how is that benefiting you?
Patch management (mainly just Windows)
Remote support (being able to connect to endpoints to troubleshoot issues for users)
Monitor and manage devices / find where some is logged in.
Remote support (being able to connect to endpoints to troubleshoot issues for users)
Monitor and manage devices / find where some is logged in.
I am loving NinjaOne
What do you like best about the product?
Ease of use and deployability. I love the built in teams as well.
What do you dislike about the product?
Doesn,t allow script install of our Activity Monitor.
What problems is the product solving and how is that benefiting you?
Mostly patch managenemt.
NinjaOne has been excellent for our business
What do you like best about the product?
Compared to other RMM's the UI of NinjaOne is much easier to navigate and use, I'm always only a few clicks away from where I wanto be. Enrolling devices has also been simple, the agent has made its way on to all necessary devices with no issues. The amount of features has also been impressive, we have found great success using Splashtop and Ninja's ticketing service. I must also add that support has been great whenever we have needed any guidance. The community has many helpful articles and whenever we have opened a ticket, the support has always been prompt and of high quality.
What do you dislike about the product?
Ninja can only provide Windows patching when a device is pointed at Microsoft's update server, if you are using WSUS, Ninja is not able to identify any missing patches. It would be useful if Ninja could identify missing Windows patches even if the devices are set to use an internal WSUS server.
What problems is the product solving and how is that benefiting you?
Ninja provides an extensive software and hardware inventory. We have multiple sites and many were not keeping an inventory of their devices. Now that information can be exported in no time. Ninja's Splashtop integration has also provided us with global remote support. This has worked flawlessly and has been invaluable. Packaging that in has meant that we didn't have to go to a separate remote support vendor. This is the same with Ninja's ticketing service. The ticketing is more than adequate for us and is proving to be great vallue.
Best Endpoint and Patch Management application
What do you like best about the product?
Have tested many applications from multiple vendors in order to find a solution that will help in endpoint management and patch management. All the solutions tested were not able to deliver the intended results, did not have the needed features, or lacked a user-friendly interface.
Then we found NinjaOne, which was easy to implement and had all the features needed. Since then we have been using it on a daily basis. We can now manage our endpoints and make sure they have the latest OS patches and Application patches to try and mitigate security vulnerabilities. On top of that, you can achieve many more results through scripting. NinjaOne customer support has been always nice and helpful.
Then we found NinjaOne, which was easy to implement and had all the features needed. Since then we have been using it on a daily basis. We can now manage our endpoints and make sure they have the latest OS patches and Application patches to try and mitigate security vulnerabilities. On top of that, you can achieve many more results through scripting. NinjaOne customer support has been always nice and helpful.
What do you dislike about the product?
If an update fails, there is not enough information on the reason why it fails.
What problems is the product solving and how is that benefiting you?
ability to monitor all endpoints, and applications installed and update them to the latest security patches which results in mitigating risks and closing vulnerabilities.
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