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NinjaOne - good fast perfect
What do you like best about the product?
easy installation
clear dashboard
good configuration options
clear dashboard
good configuration options
What do you dislike about the product?
more SNMP / MIB devices in the default database
What problems is the product solving and how is that benefiting you?
Management & monitoring of customer IT - NinjaOne solves this very easily
Tool EVERYONE NEEDS!!!
What do you like best about the product?
All in one tool!!! Control patch management, automate scripts, quick remote tools and light ram/memory usage on machines.
Install Ninja on AD for quick agent deployment in minutes and also auto install of crowd strike.
Tool we use everyday and 1st tool i log into for the day.
Cant imagine not having ninja one its helped us in numerous ways!!!!
Install Ninja on AD for quick agent deployment in minutes and also auto install of crowd strike.
Tool we use everyday and 1st tool i log into for the day.
Cant imagine not having ninja one its helped us in numerous ways!!!!
What do you dislike about the product?
I know its in development but i hope dark mode gets released soon.
What problems is the product solving and how is that benefiting you?
Windows updates and security what we benefit the most.
Patching so we can keep out vulnerabilities to minimal and once ninja agent is installed it also install our crowdstrike agent.
Patching so we can keep out vulnerabilities to minimal and once ninja agent is installed it also install our crowdstrike agent.
Ninja simplifying I.T
What do you like best about the product?
easy integration, deployment and management. Lots useful reporting. Its ability to scale out to multiple organizations with ease.
What do you dislike about the product?
i had to really spend sometime on this question because no dislike immediately came to mind. however i guess its more of a feature request. It would be really useful if we could upload files from the device main page file explorer tool. that way we don't have to sign into users machine.
What problems is the product solving and how is that benefiting you?
resources and time are more common now with the help of ninja.
NinjaOne is a Great Tool
What do you like best about the product?
I like the ease of use of the NinjaOne tool under one dashboard.
What do you dislike about the product?
Documentation for backup is lacking a bit.
What problems is the product solving and how is that benefiting you?
NinjaOne help us keep all endpoints up to date with patching.
New Customer
What do you like best about the product?
NinjaOne is very intuitive. The setup was very easy and straightforward. The Remote Control tools works very well too.
What do you dislike about the product?
Asa a new customer I have not found any issues with NinjaOne yet.
What problems is the product solving and how is that benefiting you?
We were having issues with an other RMM solution, patching of workstations was not working well. With NinjaOne all that has changed, we are also using it to patch our serves which is working very well too. It is also helping us with User and system activity for our auditors.
good product with new features being added frequently
What do you like best about the product?
the device overview. I like that it allows you to remove software across an organization. the inclusion of scripts is useful. overall the device control provided by ninja is strong
deployment of 3rd party software via ninja is very useful
deployment of 3rd party software via ninja is very useful
What do you dislike about the product?
I would like a better password manager integrated into ninjaone(something similar to itglue or connectwise)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
What problems is the product solving and how is that benefiting you?
management of company devices (windows/mobile/snmp)
ticket management
ticket management
Very helpful to do all the IT needs to do.
What do you like best about the product?
Can manage the whole of companies machines.
What do you dislike about the product?
It times out too quickly when you are logged into Ninja
What problems is the product solving and how is that benefiting you?
Helping to deploy the AV software which isn't installing at the moment.
Pretty decent AIO platform for MSPs
What do you like best about the product?
The mostly all in one functionality has been great.
What do you dislike about the product?
Some of the customization is hard to figure out or navigate, and some key features are missing compared to other MSP platforms like ConnectWise, Freshdesk, and Atera.
What problems is the product solving and how is that benefiting you?
Allows us to manage our 800+ devices in a easy to navigate space.
Easy to use and great interface
What do you like best about the product?
Ease of use, they are adding new features, was easy to get started, good price point
What do you dislike about the product?
Interface can sometimes be hard to find things, wish was easier to click on items to get to another menu
What problems is the product solving and how is that benefiting you?
Management endpoint updates
Tech Friendly Responsive Tool
What do you like best about the product?
Compared to the previous RMM tool I have used NinjaOne is quick and responsive. The tools are well organized within the web UI and allows me to quickly find all of the information I need without searching through hundreds of pages. The installation process is quick and simple, unless it is on a Mac, however that is Apple's fault not Ninja's with the extra security prompts. When we have needed them customer support has been quick to respond. Adding additional scripts and automations is quick and easy. Can paste in PowerShell scripts or some of the other supported languages and deploy out to managed machines with ease. The policies have been great as well to install software by default for certain clients. Can just power on a new machine, install an RMM agent and allow it to do the rest including installing AV and other needed software for the client.
What do you dislike about the product?
I'm hoping that they will grow the PSA application that they have to include additional accounting software options. We are not on QuickBooks so we have been unable to use this feature.
What problems is the product solving and how is that benefiting you?
Ninja consolidates most of the tools into a single web page. The backup solution for SaaS backup does require logging into a separate page, but the majority of the tools are all in one place. Can remote into computers directly from the ticket when the affected device is linked to the ticket.
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