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NinjaRMM is amazing.
What do you like best about the product?
Easy to use. Great support and community.
What do you dislike about the product?
There have been some issues connecting with Teamviewer, but this has been a Teamviewer issue. Not Ninja's fault.
What problems is the product solving and how is that benefiting you?
Easily handle software and operating system updates and patches. Being able to deploy scripts remotely and easily especially with some of my users working from home.
Easy to use RMM
What do you like best about the product?
NinjaRMM is easy to setup and use. It provides a lot of powerful functionality in a way that is easy to access. The built-in search allows you to search for a device by logged in user, which is a huge time saver!
Every advertised feature actually works, which isn't true for most other RMM platforms I have tried (SolarwindsMSP RMM, Atera, Syncro).
My favorite part of using NinjaRMM is the support team. They are quick to respond and have provided excellent support in every interaction I've had with them!
Every advertised feature actually works, which isn't true for most other RMM platforms I have tried (SolarwindsMSP RMM, Atera, Syncro).
My favorite part of using NinjaRMM is the support team. They are quick to respond and have provided excellent support in every interaction I've had with them!
What do you dislike about the product?
Lacks some features of the bigger RMM platforms.
Network device monitoring is managed on the device with the NMS agent instead of the web console.
There's no NinjaPSA. I would love to see this added in the future.
Network device monitoring is managed on the device with the NMS agent instead of the web console.
There's no NinjaPSA. I would love to see this added in the future.
What problems is the product solving and how is that benefiting you?
NinjaRMM has allowed me to solve issues for my clients quickly and has helped automate device setup and maintenance tasks.
Receiving alerts via the mobile app instead of email helps keep my inbox clutter free and allows me to take action from my phone.
Receiving alerts via the mobile app instead of email helps keep my inbox clutter free and allows me to take action from my phone.
Recommendations to others considering the product:
Ask yourself if the features Ninja lacks are worth the extra time spent dealing with issues on your current RMM platform.
Best server and workstation alerting software you can find for the money
What do you like best about the product?
Remote monitoring of all assets. PC Servers HyperV core
Scripting
Great UI easy to use
Patch Management
Scripting
Great UI easy to use
Patch Management
What do you dislike about the product?
Raid failure goes yellow, not red warning clour.
What problems is the product solving and how is that benefiting you?
Live server mongering on HyperV core servers
HDD % left
AV software
HDD % left
AV software
Easy Mode, Best RMM I've ever used.
What do you like best about the product?
Every thing I used to have to either log into a Remote Session or Go on Site to do I can do through Ninja.
Remote Registry, Remote Services, Remote Task manager, combined with integrated WOL makes my life so much easier.
Remote Registry, Remote Services, Remote Task manager, combined with integrated WOL makes my life so much easier.
What do you dislike about the product?
Some older machines occasionally think they are offline, and every now and again I have some commands lag out and not go through.
Very Rarely though
Reporting could be a little beefier and modular.
Very Rarely though
Reporting could be a little beefier and modular.
What problems is the product solving and how is that benefiting you?
I've stopped going on site to do a 30 second task because it's built into Ninja already.
NINJA RMM is a great tool to have.
What do you like best about the product?
What I like best is that everything works like it is supposed to. Support is great and I can control my machines and get the information I need from them.
What do you dislike about the product?
I have not found anything I dislike yet.
What problems is the product solving and how is that benefiting you?
I now have a central location from which to access all devices. Now we can force a variety of updates to happen automatically and this frees up a lot of admin time.
Great platform
What do you like best about the product?
Remote PowerShell access is probably one of the best features.
What do you dislike about the product?
Difficulty in pushing some types of apps. I would like the ability to run Software Scan automatically when a new computer is enrolled, and a place to see which installer files I have uploaded to Ninja.
What problems is the product solving and how is that benefiting you?
Troubleshooting remotely is much easier now, and keeping computers up to date is an important feature.
Director of Information Technology
What do you like best about the product?
Remote access options are solid, deployment is easy, policies are pretty granular.
Cloud monitoring is a great feature for up/down status on edge devices.
Cloud monitoring is a great feature for up/down status on edge devices.
What do you dislike about the product?
Dashboard could be enhanced to add live links in the device health section.
Navigation can be a challenge if you're newer to the platform.
Navigation can be a challenge if you're newer to the platform.
What problems is the product solving and how is that benefiting you?
Remote management of internal and external customer PCs. Cost is great and allows us to offer this service to customers at a competitive price point.
Recommendations to others considering the product:
NA
NinjaOne: A Game-Changer for IT Management
What do you like best about the product?
I've been using NinjaOne for a while now, and I couldn't be more pleased with the services they offer. Their platform is user-friendly, reliable, and has greatly simplified our IT management processes. The seamless integration with various tools and the ease of managing multiple devices from a single dashboard is a game-changer for our operations for the price.
NinjaOne's customer support is also top-notch. They are responsive, knowledgeable, and always ready to assist whenever needed. The regular updates and continuous improvements show their commitment to providing the best service possible.
Overall, NinjaOne has exceeded my expectations and has become an essential part of our IT infrastructure. I highly recommend their services to anyone looking for a robust and efficient IT management solution.
NinjaOne's customer support is also top-notch. They are responsive, knowledgeable, and always ready to assist whenever needed. The regular updates and continuous improvements show their commitment to providing the best service possible.
Overall, NinjaOne has exceeded my expectations and has become an essential part of our IT infrastructure. I highly recommend their services to anyone looking for a robust and efficient IT management solution.
What do you dislike about the product?
Nothing, NinjaOne is providing everything we require to do our jobs successfully.
What problems is the product solving and how is that benefiting you?
Centralizing our view of all endpoints, automated tasks, providing scripts to IT Agents to increase their productivity, and the patch management is a huge one.
Great value for the price - Better than competitors
What do you like best about the product?
The best use of Ninja is the use of being able to use custom scripts. This makes the onboarding process of remote users extremely easy. Along with this, they have a great selection of pre-made scripts to do basic housekeeping tasks.
What do you dislike about the product?
It took a while to figure out that the "Search" tab is actually just the list of devices. It would be a lot more helpful if it was just labeled "Devices".
What problems is the product solving and how is that benefiting you?
Remotely installing and updating software. This has been a great benefit with everyone working from home, not everyone is an admin on their machine. So Ninja helps us be able to update the software that needs admin privileges without having to remote into each machine and input an admin password.
Affordable easy to use RMM tool that has all the necessary features for my business
What do you like best about the product?
The user interface is very intuitive and responsive.
What do you dislike about the product?
Would like to see more bit defender features.
What problems is the product solving and how is that benefiting you?
Helps me prevent problems and support my users.
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