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Game Changer
What do you like best about the product?
The ease of use is what stands out. We've used other RMM platforms before and this is by far our favorite. Customer support has been responsive and accurately helpful throughout onboarding and day to day use. The scripting and automation has truly been a game changer.
What do you dislike about the product?
The only slight negative would be the fact that reporting could be better. It's light years better than our previous RMM platform but there could be room for improvement.
What problems is the product solving and how is that benefiting you?
We are able to service our customer base more effectively with NinjaOne. Easier scripting tools makes us much more efficient. The patching engine and SentinelOne integration help us provide a better security offering. And the price makes us more profitable.
Equipment and patch manager
What do you like best about the product?
I like ninja because it allows me to execute actions remotely on computers
What do you dislike about the product?
It doesn't allow me to get more personalized lists than what I need from my infrastructure.
What problems is the product solving and how is that benefiting you?
I have solved the problem of patching the equipment
Reliable, Feature-Packed, and Exceptional Support: A Standout Software - NinjaOne
What do you like best about the product?
I have had the pleasure of using NinjaOne, and I must say it's an outstanding software platform that lives up to its promises. From its reliability to the abundance of features, coupled with top-notch customer support, NinjaOne has proven itself to be an invaluable tool for my needs.
One of the standout features of NinjaOne is its reliability. I've experienced consistent performance and stability, which is crucial for any software I rely on daily. It operates seamlessly, ensuring smooth navigation and consistent functionality across all its features.
Speaking of features, NinjaOne is a treasure trove in this aspect. The platform is impressively packed with a wide array of tools that cater to various needs. From task management to data analysis, it covers a broad spectrum of functionalities, making it a comprehensive solution for many tasks. The versatility in its offerings has significantly enhanced my workflow, allowing for efficiency and ease of use.
Moreover, the customer support provided by NinjaOne is truly commendable. Whenever I've encountered an issue or had a query, their support team has been prompt, knowledgeable, and incredibly helpful. Their responsiveness and dedication to resolving any concerns have contributed significantly to my positive experience with the platform.
Based on my experience, I wholeheartedly recommend NinjaOne to anyone seeking a reliable, feature-rich, and well-supported software platform. I am more than satisfied with their services and look forward to continuing my use of NinjaOne for my future needs.
In conclusion, NinjaOne stands out as a reliable and feature-packed software platform with exceptional customer support, making it a top choice for anyone seeking an all-in-one solution. It has been a game-changer for me and has certainly earned my continued trust and loyalty.
I hope this review encapsulates the positive experience and satisfaction I've had with NinjaOne. If you need any further information or have specific questions, feel free to ask!
One of the standout features of NinjaOne is its reliability. I've experienced consistent performance and stability, which is crucial for any software I rely on daily. It operates seamlessly, ensuring smooth navigation and consistent functionality across all its features.
Speaking of features, NinjaOne is a treasure trove in this aspect. The platform is impressively packed with a wide array of tools that cater to various needs. From task management to data analysis, it covers a broad spectrum of functionalities, making it a comprehensive solution for many tasks. The versatility in its offerings has significantly enhanced my workflow, allowing for efficiency and ease of use.
Moreover, the customer support provided by NinjaOne is truly commendable. Whenever I've encountered an issue or had a query, their support team has been prompt, knowledgeable, and incredibly helpful. Their responsiveness and dedication to resolving any concerns have contributed significantly to my positive experience with the platform.
Based on my experience, I wholeheartedly recommend NinjaOne to anyone seeking a reliable, feature-rich, and well-supported software platform. I am more than satisfied with their services and look forward to continuing my use of NinjaOne for my future needs.
In conclusion, NinjaOne stands out as a reliable and feature-packed software platform with exceptional customer support, making it a top choice for anyone seeking an all-in-one solution. It has been a game-changer for me and has certainly earned my continued trust and loyalty.
I hope this review encapsulates the positive experience and satisfaction I've had with NinjaOne. If you need any further information or have specific questions, feel free to ask!
What do you dislike about the product?
Despite this slight adjustment period for changes, NinjaOne's overall performance, reliability, and extensive feature set overshadow this minor inconvenience. The infrequency of issues and the software's commitment to providing a robust and efficient platform make any transitional hurdles inconsequential in the grand scheme of its capabilities.
To summarize, NinjaOne remains a top-tier software that, while occasionally requiring short adaptation periods for interface changes, excels in reliability, feature diversity, and exceptional customer support. The software's benefits far outweigh these minor transitional challenges, and I highly recommend it for its overall outstanding performance.
To summarize, NinjaOne remains a top-tier software that, while occasionally requiring short adaptation periods for interface changes, excels in reliability, feature diversity, and exceptional customer support. The software's benefits far outweigh these minor transitional challenges, and I highly recommend it for its overall outstanding performance.
What problems is the product solving and how is that benefiting you?
NinjaOne has been an indispensable solution for addressing several critical aspects of my workflow. The inclusion of Remote Access has been a game-changer, allowing me to swiftly and securely access devices remotely, enabling seamless troubleshooting and resolving issues without physical presence. This feature alone has saved substantial time and resources, empowering efficient problem-solving and enhancing overall productivity.
The Ticketing Solution within NinjaOne has streamlined my task management process. It centralizes and organizes all support requests, making it incredibly easy to track, prioritize, and address issues promptly. Its intuitive interface simplifies communication and ensures nothing slips through the cracks, fostering a more responsive and structured approach to customer support.
Moreover, the Patch Management feature has significantly strengthened the security and stability of my systems. With automated updates and patch installations, I've experienced a notable improvement in system reliability while keeping vulnerabilities at bay. The software's ability to handle patch deployment seamlessly has eased the burden of manual oversight, ensuring that my systems are consistently up to date and secure.
Overall, NinjaOne's Remote Access, Ticketing Solution, and Patch Management functionalities collectively contribute to a more efficient, secure, and organized workflow. These features have not only resolved critical operational challenges but have also notably enhanced my ability to deliver effective and timely support."
The Ticketing Solution within NinjaOne has streamlined my task management process. It centralizes and organizes all support requests, making it incredibly easy to track, prioritize, and address issues promptly. Its intuitive interface simplifies communication and ensures nothing slips through the cracks, fostering a more responsive and structured approach to customer support.
Moreover, the Patch Management feature has significantly strengthened the security and stability of my systems. With automated updates and patch installations, I've experienced a notable improvement in system reliability while keeping vulnerabilities at bay. The software's ability to handle patch deployment seamlessly has eased the burden of manual oversight, ensuring that my systems are consistently up to date and secure.
Overall, NinjaOne's Remote Access, Ticketing Solution, and Patch Management functionalities collectively contribute to a more efficient, secure, and organized workflow. These features have not only resolved critical operational challenges but have also notably enhanced my ability to deliver effective and timely support."
Great RMM in my opinion, suitable for any number of devices.
What do you like best about the product?
Great overview over pretty much everything you'd like. Great remote tools and overview over the devices and also the possibilities of managing them are endless. Really easy to integrate and use
What do you dislike about the product?
Didn't really found things I dislike about NinjaOne
What problems is the product solving and how is that benefiting you?
It helps us save tons of time by being able to have an overview and remotelly manage our devices
Great onboarding and support
What do you like best about the product?
The support is fantastic, live and on demand. The system is easy to use and implementation was a breeze
What do you dislike about the product?
No major drawback so far. There is a lot to understand so it's taking some ramp up time.
What problems is the product solving and how is that benefiting you?
We are using NinjaOne for Remote Montioring, Endpoint Management and Patch Management. We previously had no solution for support in any of these areas. It's also allowing us to roll out company wide software in a breeze.
NinjaOne makes my life simple
What do you like best about the product?
Intuitive, reliable, and easy to implement. Patch management is great. Reporting just got better. Customer support is great. Great integrations. Product is steadily being improved based off of customer feedback.
What do you dislike about the product?
I would prefer if devices were billed based on activity within a billing period. Auditing and cleaning up offline devices while still being billed for them is not the best solution.
What problems is the product solving and how is that benefiting you?
The overall endpoint management makes enduser support easy and helps us provide our clients with great customer support. Reliable patch management helps keep them safe.
Great RMM
What do you like best about the product?
NinjaRMM is easy to use and their customer support is always available. Implementation is very startight-forward and the number of features offered today is good. Account reps are easy to reach to assist with issues, questions, and general inquiries. There are little to no complaints from technicians who are using the product daily as they find it intuitive.
What do you dislike about the product?
While a great platform, there are several what I percieve to be "basic features" that are missing. These include Bitdefender GravityZone controls/dashboard, printer toner monitoring, better/more detailed reporting, and in general it takes them a long time to implement features.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to remotely manage machines both from the back-end and remotly to assist users.
The most informative and easiest to use RMM tool that we've tried. Highly recommended!!
What do you like best about the product?
The tools are easy to use and work as expected. A modern interface tied to powerful RMM tools that work is exactly what we needed.
What do you dislike about the product?
No support for MDM, but it is listed as a future upgrade on the roadmap.
What problems is the product solving and how is that benefiting you?
Fast alerts and updates where other RMMs vendors fail. Remote access tool is solid. Patch management is greatly improved, it seems to be something they enhance regularly. Their tools help us manage our clients and provide a fast and professional service.
Works well for basic PC management
What do you like best about the product?
It was pretty easy to get up and running / deployed in our organization. Cost was competitive compared to other RMM solutions we looked at.
What do you dislike about the product?
Features were a lot more limited for managing Macs than PCs. The management software itself also has some bugs on Macs that need to be worked out.
What problems is the product solving and how is that benefiting you?
We need a tool to manage and support our computers in a remote-first environment.
NinjaOne is a wonderful breath of fresh air after years of using Connectwise Automate.
What do you like best about the product?
Its ease of use, and large amount of modern features. Tasks that used to take us hours (or sometimes days) to figure out in Automate can now be done in minutes. I have also found the Dojo extremely useful when troubleshooting new features.
What do you dislike about the product?
There are very few downsides to using NinjaOne in comparison to Connectwise Automate. Automate did have a few extra features with its Screenconnect app that Quickconnect is missing, but NinjaOne is closing that gap with every new update.
What problems is the product solving and how is that benefiting you?
It allows us to easily deploy software and/or scripts to a large amount of computers easily. It allows us to accurately monitor networks, workstations and servers. It also provides an easy tool for remote access.
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