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Effortless Client Management and Automated Patch Solutions
What do you like best about the product?
NinjaOne simplifies the process of managing client infrastructure. It streamlines patch management through automation, highlights any issues that arise across endpoints, and assists us in addressing any deviations from our established standards.
What do you dislike about the product?
Although a few minor features are still missing, NinjaOne is consistently enhancing its product by listening to customer feedback.
What problems is the product solving and how is that benefiting you?
We use this tool to manage endpoints for various customers, locations, and ecosystems. It also helps me handle tickets and respond to customer queries efficiently.
Custom Scripts and Automations Boost Productivity, Minor Bugs Need Attention
What do you like best about the product?
The ability to quickly build custom scripts, reiterate and redeploy them has been a big unlock for me personally as a sys admin. Also, having the ability to create custom fields and automations based on events has been a time saver for the team.
Setting custom roles and queues came in handy for a recent MSP onboarding project.
The N1 support team seems very responsive and always providing status updates.
Setting custom roles and queues came in handy for a recent MSP onboarding project.
The N1 support team seems very responsive and always providing status updates.
What do you dislike about the product?
A few bugs (low to medium severity) have come up and causing annoyances with the team. One of the biggest one is e-mails not parsing properly into the tickets after the release of 10.0.
Not having the ability to customize dashboards and have more fine control with Technician roles.
Misc of other features I would like to see but that would make Ninja a home run are:
customizable reports, activities, pictures in response templates, build forms and fields from a single pane (hate having to bounce back forth), ability to auto-assing a user to a device based on current login.
Not having the ability to customize dashboards and have more fine control with Technician roles.
Misc of other features I would like to see but that would make Ninja a home run are:
customizable reports, activities, pictures in response templates, build forms and fields from a single pane (hate having to bounce back forth), ability to auto-assing a user to a device based on current login.
What problems is the product solving and how is that benefiting you?
Bulk processes across multiple devices and not having to open every single computer object one by one.
Robust and wide tool coverage, but technical issues with core tools need more love.
What do you like best about the product?
Diverse tool set, great community scripting support, granular policy control, and very low overhead on computers. Support is quick to respond and extremely kind. Windows patching and troubleshooting also works flawlessly to help us lower our burden from Microsoft mishaps.
What do you dislike about the product?
The built-in Ninja remote tool is still much slower to connect, less responsive, and more finicky than TeamViewer and most other remote tools I've used in the past. the complexity of relationships between Roles, Organizations, and Policies can be a little much when divvying up what technicians have access to without making more of those groups than need be. Another major dislike is some quirks of scripting, such as certain commands not running the same through Ninja in comparison to running it directly on the computer such as trying to join a domain via Powershell. My last major issue is unnecessary limitations with the backup restore tool: arbitrarily blocking me from restoring a full disk to an external drive adds a lot of steps when prepping a replacement hard drive for an in-transit computer.
What problems is the product solving and how is that benefiting you?
Server and workstation remote support, setup, and shared access. It's hugely helping the amount that we actually have to troubleshoot, make network wide changes, and also reduces our total product stack. It's also greatly helping from a security standpoint with automations surrounding wi-fi access pushing and removal, enforcement assistance alongside group policy, and other error reporting via custom fields. Other tools like the latest additions to performance tracking also help isolate hardware needs for departments as well as being ahead of possible issues rather than waiting for things to break on the user's end for us to react.
Excellent Remote Management and File Browsing, Plus Great Patch Management
What do you like best about the product?
Remote management and remote file browsing are what I like the most about it. PAtch management is also a plus.
What do you dislike about the product?
Nothing really, we utilize most all their offerings.
What problems is the product solving and how is that benefiting you?
Remote file browsing fixes a problem we had installing Qualys.
Central administration top, reporting could be more flexible
What do you like best about the product?
I like the simple, centralized management and automation of all endpoints the most about NinjaOne.
What do you dislike about the product?
Sometimes the reporting and customization options are somewhat limited
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of time-consuming IT management – I benefit from automated processes and faster response times.
Has saved time by automatically generating alerts and reducing troubleshooting efforts
What is our primary use case?
What is most valuable?
I rely on monitoring and remote services as features in NinjaOne.
NinjaOne has positively impacted my organization by saving me time, improving efficiency, and making troubleshooting easier, although zooming capabilities need improvement when remoting in.
NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it.
What needs improvement?
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying.
I do not have any additional thoughts about needed improvements in areas such as reporting or integrations.
For how long have I used the solution?
I have been using NinjaOne for one year.
What do I think about the stability of the solution?
NinjaOne is stable.
What do I think about the scalability of the solution?
The scalability of NinjaOne is good; we can add more as we grow.
How are customer service and support?
I have no issues with customer support for NinjaOne.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used ConnectWise before NinjaOne, which I found difficult to use, prompting me to switch.
What was our ROI?
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
Which other solutions did I evaluate?
I explored other options such as Jira before choosing NinjaOne.
What other advice do I have?
I would rate NinjaOne a nine out of ten because there's always room for improvement.
My advice to others looking into using NinjaOne is to consider software that is compatible with it.
I tried NinjaOne on the phone as well, and it's somewhat clunky because it acts as a desktop.
User-Friendly Interface, RMM Could Use Enhanced Mouse Controls
What do you like best about the product?
The ease of use with the interface. It's very user-friendly and simple to navigate.
What do you dislike about the product?
The RMM feature is nice but I feel the addition of an actual mouse graphic in the module window would be extremely useful. One that includes a left and right click button along with a scroll on it.
What problems is the product solving and how is that benefiting you?
RMM and Patch Management are our primary benefits of being able to support remotely.
Very liable and affordable solution for patch management.
What do you like best about the product?
Simple to install and reliable patch/remote access solution.
What do you dislike about the product?
Continue to add third party software to updates.
What problems is the product solving and how is that benefiting you?
Monitoring patching of Microsoft software.
Excellent Multi-Location Management, But Needs Better Endpoint Security Controls
What do you like best about the product?
The NinjaOne console has a great GUI for managing multiple locations/companies. Patch Management is easy to setup and the SaaS backup is extremely useful.
What do you dislike about the product?
Only downside of NinjaOne is no local admin elevation/application control for Zero Trust security on endpoints.
What problems is the product solving and how is that benefiting you?
NinjaOne keeps our environment secure by keeping all of our servers/endpoints up to date. It allows us to focus on projects and have fewer daily tasks for managing endpoints.
Client management with many functions
What do you like best about the product?
Clear, real-time actions, fast, scalable, multi-tenant, good support
What do you dislike about the product?
Nothing, if the product cannot do something, NinjaOne is open to feedback
What problems is the product solving and how is that benefiting you?
Many clients with a high number of offline devices
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