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Clear and comfortable monitoring
What do you like best about the product?
Good overview of all devices
Notifications if a server is offline
Automated tasks
Notifications if a server is offline
Automated tasks
What do you dislike about the product?
Ninja Remote causes display errors in a customer's software.
What problems is the product solving and how is that benefiting you?
The connection to the PCs works much faster than with other solutions.
Amazing Customer Support and Great Product
What do you like best about the product?
Great product and lots of templates and pre-built functions. Very easy to use and love it over the competition I have used in the past. Allows for automation but also gives you templates to start with. Support is great, tickets answered mostly same day. Tons of third party integrations.
What do you dislike about the product?
Pricing is slightly higher than others at lower volume however smooths out at higher volume.
What problems is the product solving and how is that benefiting you?
Managing my customers and improving service.
Top notch
What do you like best about the product?
I swear by NinjaOne. Their team is great and the capabilities of the platform are beyond useful.
What do you dislike about the product?
The small pain points are the lack of winget and nuget integration for packagement.
What problems is the product solving and how is that benefiting you?
Unified tool stack.
Why It’s One of the Best RMM Platforms for MSPs and IT Professionals
What do you like best about the product?
Ease of Deployment: Setup is fast and does not require on-prem infrastructure.
Scalability: Works just as well for small IT teams as it does for multi-client MSP environments.
Reliability: Low failure rates with consistent performance across endpoints.
Transparent Pricing: No hidden fees or bloatware; pricing is straightforward and based on active devices.
Security: Built with MSP security best practices in mind—offering role-based access control, MFA, and audit logs.
Regular Updates: NinjaOne is committed to evolving its platform with frequent enhancements and new features based on user feedback.
Scalability: Works just as well for small IT teams as it does for multi-client MSP environments.
Reliability: Low failure rates with consistent performance across endpoints.
Transparent Pricing: No hidden fees or bloatware; pricing is straightforward and based on active devices.
Security: Built with MSP security best practices in mind—offering role-based access control, MFA, and audit logs.
Regular Updates: NinjaOne is committed to evolving its platform with frequent enhancements and new features based on user feedback.
What do you dislike about the product?
Lacks built-in PSA; needs third-party integration. Which they just release let see how it goes.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes endpoint management, automates patching, and streamlines remote support—saving time, improving security, and boosting operational efficiency across all devices.
Great All-In-One solution for documentation, ticketing and asset tracking.
What do you like best about the product?
Setting up ticket is easy and so is adding and modifying devices. It is a breeze to respond to tickets directly from the portal. NinjaOne is always the first thing I open in the morning and the last thing I close. I can easily see all my devices and the status of them and be alerted for any custom or preset conditions. All you need to do is install the agent on a device and it will pull all the necessary information and add it to the portal.
What do you dislike about the product?
You cannot see a thumbnail of what is happening on the remote computer screen to better judge if the user is actually inactive. You cannot search for custom fields without setting up a custom group and editing it each time.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to patch software and push critical updates which we previously could not do. It allows us to remote into a computer and also view tickets for a device all in one platform with integrations for third party apps as well.
An RMM that grows with your business
What do you like best about the product?
There are 2 standout features for us:
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
What do you dislike about the product?
Since we use Ninja all day, every day, there are still a few things that are missing that we were able to utilize with our previous support software, such as printer mapping integration and network drive mapping.
What problems is the product solving and how is that benefiting you?
Whether our clients are on-site, at a remote location, or even WFH, Ninja has the necessary tools to let us support them and solve IT issues quickly and efficiently.
Solid RMM tool
What do you like best about the product?
As a blind administrator and IT Engineer, who uses this application on a daily and constant basis, their move towards being more accessible is huge. It provides a feature set which allows remote access, policy management, device management, contact and user management, and simple deployment tools for both non enterprise, and enterprise level infrastructures; that just makes life easier.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
What do you dislike about the product?
I would still like to see some improvements on the accessability side. Many of the buttons, fields and features still get listed as an unknown button, field, or object. This can make things challenging for those with low vision who do not know how to use OCR accessible tools to force information out of the web portal when working with screen reader technology. Having to use these secondary tools also makes things take more time then one would like when working through visual limitations.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
What problems is the product solving and how is that benefiting you?
It gives you a unified platform to manage tickets, devices, servers, patching, and security all in one place. It eliminates the need for having multiple applications and portals for each of these individual things. It also allows for quick user management on a DC via access to a servers command line, or even having access to the AD user accounts right from the Ninja interface. It saves time, and ultimately for the clients, it saves money.
Great experience with NinjaRMM
What do you like best about the product?
Easy to use interface and very update GUI. Like to have most everything in a pane of glass. Also the RMM itself is a great price.
What do you dislike about the product?
The one downside is the number of different addons can cause the price to get a little steep.
What problems is the product solving and how is that benefiting you?
It is solving the patching, remote support, and mobile device management.
My Experience with NinjaOne as a Startup
What do you like best about the product?
I spent a lot of time researching different platforms and saw a lot of good feedback about NinjaOne on Reddit. I was a bit unsure since I’m just starting out, but it turned out to be a great fit. It’s simple to use, reliable, and their support team has been incredibly helpful and flexible.
What do you dislike about the product?
The ticketing system is pretty limited, but that’s expected—they clearly prioritize RMM, and they do that really well.
What problems is the product solving and how is that benefiting you?
NinjaOne (RRM and Remote Access) has been very reliable, specially with MacOS. I also like Quick Connect.
The best tool i ever had for IT support
What do you like best about the product?
The remote support, remote acces to computers and especially being able to resolve issue without connecting to the user directly.
It's really easy to deploy to your whole inventory.
I can't spend a day without connecting to it.
It's really easy to deploy to your whole inventory.
I can't spend a day without connecting to it.
What do you dislike about the product?
I haven't any downside in mind, really love everything about it.
Any issue i had was solved in a few minutes with their doc or their support.
Any issue i had was solved in a few minutes with their doc or their support.
What problems is the product solving and how is that benefiting you?
A uniform way of providing support, no roadblocks to solve to manage to connect to a desktop, it works everytime with just a minimum effort, no user interaction needed.
Really easy to deploy and force patches and updates, install software, resolve issues proactively.
Really easy to deploy and force patches and updates, install software, resolve issues proactively.
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