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Very intuitive and fast.
What do you like best about the product?
The easiness of things and the very good support and feedback from the employees. The features are very good and the implementation works easily in most environments. I use Ninja almost daily.
What do you dislike about the product?
The lack of Linux support in the MDM and the status of Apple integration.
What problems is the product solving and how is that benefiting you?
It's an easy overview of our endpoints and allows us to enroll scripts and commands on device basis.
The ultimate RMM tool
What do you like best about the product?
I like that everything is in one pane of glass, it is easy to use, support is great.There's always new features being released.
What do you dislike about the product?
There isn't a single thing that I dislike but I would like to see MDM enhanced.
What problems is the product solving and how is that benefiting you?
Remote management, patch management!
Powerful tool that I couldn't manage my infrastructure without
What do you like best about the product?
I like how easy to use the NinjaOne platform is to use, making it a breeze to monitor, manage and secure all our devices from a single platform. All the tools from patching to remote access are simple yet effective to set up and use. The system is the open for me from the minute I start my day to the last thing I close at the end. Customer support and account managers are knowledgable and very helpful. There is nothing out there that I have use that compared on price and features in my mind.
What do you dislike about the product?
The requirement to enter MFA codes every time I am making a policy or configuration change can be annoying as you have to MFA when you log in however, I understand the security behind doing.
What problems is the product solving and how is that benefiting you?
It helps me monitor and manage my devices regardless of location which is vauable in the WFH age. I can see at a glace the health of my devices. The patch management saves us so much time a month with both OS and third party application patching available. I can automate many taks with the scripting feature to help me enforce policies instantly.
Help your organization to Automate the IT and increase awareness of your Infrastructure
What do you like best about the product?
From the start, it was an easy task to deploy agents to our computers and watch all of the details about them visible to us. We automated some of the setup processes for new computers and utilized as many features to allow us to monitor, update, and control all of the aspects of the fleet.
What do you dislike about the product?
Occasionally the script would not work as expected on the first go and support is required from customer services, but they can assist very quickly making it easy to continue to improve your setup or use of the new features.
What problems is the product solving and how is that benefiting you?
Unified monitoring, patching, and procurement solution which helped to automate some of the tedious and repetative tasks of the IT
Top choice for RMM for your Managed Service or Internal IT
What do you like best about the product?
NinjaOne is easily the most solid and reliable product we have used. We've used SyncroMSP which was nice but limited in features and not super reliable, then we were on DattoRMM but moved after the buyout. When we moved to Ninja we found it had all the features we used and more, was so much faster and easier to use, and they keep adding more features all the time. Support is wonderful and easy to get in the rare instances when it is needed. Account managers are not pushy, very quick and easy to work with.
What do you dislike about the product?
The only downside I can think of is it does not have windows defender integrations (yet) on the antivirus front. Their cloud backup offering looks great however is way too expensive for us and our clients. This I am told is being addressed in the future with cheaper cloud storage, but is the main negative I can think of for Ninja.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me easily automate the following:
1. Software deployement of our software stack
2. Patch management
3. Printer Management -via custom script
It also makes diagnosing and working on issues easy without interrupting the user with powerful backend tools. With their script library and our custom scripts, we are able to automate and fix things easily and en masse when necessary.
1. Software deployement of our software stack
2. Patch management
3. Printer Management -via custom script
It also makes diagnosing and working on issues easy without interrupting the user with powerful backend tools. With their script library and our custom scripts, we are able to automate and fix things easily and en masse when necessary.
NinjaOne - Great potential
What do you like best about the product?
It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.
What do you dislike about the product?
The extra integration items are somewhat lacking. Such as:
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.
What problems is the product solving and how is that benefiting you?
Problematic Windows patching - Previously used WSUS but that was very hit and miss with many PC's missing out on updates & reporting was not very accurate on what PC's were patched. PC's also had to be on the network to receive updates; a problem for remote users
Proper RMM support for our technicians - Previously we used Teams calling to provide basic screen sharing & remote access capability. This was quite restrictive for our team as Teams screen sharing was very limited in interaction
Asset visibility & monitoring - We still utilise the PDQ inventory software to help catalogue our PC assets. This however had the issue with devices not reporting when they are off our network. Ninja helped provide visibility with this as it's entirely internet based allowing us to take a two pronged approach to track and manage assets.
Proper RMM support for our technicians - Previously we used Teams calling to provide basic screen sharing & remote access capability. This was quite restrictive for our team as Teams screen sharing was very limited in interaction
Asset visibility & monitoring - We still utilise the PDQ inventory software to help catalogue our PC assets. This however had the issue with devices not reporting when they are off our network. Ninja helped provide visibility with this as it's entirely internet based allowing us to take a two pronged approach to track and manage assets.
Good quality, good user experience
What do you like best about the product?
Good overview on all endpoints across customers. Easy to use, powerful script engine. Flexible policy configuration. Easy to roll out both in legacy domains and with Autopilot in M365
What do you dislike about the product?
Compared to other similar solutions I dont see any downsides.
What problems is the product solving and how is that benefiting you?
Ninja helps us managing a huge amunts of endpoints with automation and good overwiew, and makes our technicans highly productive.
NinjaOne is the best force multiplier we have
What do you like best about the product?
NinjaOne doesn't require learning a proprietary scripting language. It leverages powershell effectively so you can get to work immediately without the learning curve of a proprietary language.
What do you dislike about the product?
Ninja's missing a couple features like multiple-condition actions in policies that make it a bit of extra work to fine-tune actions.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to administer a fleet of pcs spread out geographically and ensure they're patched, deploy software, and get inventory details.
Leagues Above The Competition
What do you like best about the product?
Patch management, software inventory, and scripting are so easy with Ninja. Customer support has been great as well. I love the discord server / script share.
What do you dislike about the product?
The mobile app could use a tiny bit more polish. If it had custom fields/software inventory added like the web client has, it would be much better.
What problems is the product solving and how is that benefiting you?
Ninja does everything and more that our last RMM did for almost half the price. I'm very glad we made the switch.
Solid workflow to save time and be more secure!
What do you like best about the product?
Centralized patching management, antivirus(S1) and remote control(TeamViewer).
What do you dislike about the product?
No static groups. I would prefer to have access to this option instead of Dynamic groups only.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me complete Windows and 3rd Party patching seamlessly in a faction of the time it used to take.
I am able to access workstations and servers from anywhere.
Deployment of SentinelOne was effortless, and support is great.
I am able to access workstations and servers from anywhere.
Deployment of SentinelOne was effortless, and support is great.
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