I love NinjaOne, as it made my life easier. With NinjaOne, I have 500 users or 500 workstations and sixteen servers, which made my life easier. Considering NinjaOne as an out-of-the-box solution, it's not very helpful, but you can do a lot of configurations and create a lot of automation that works perfectly the way you want. NinjaOne is a very good tool, and I love it.
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A full MSP Management suite for our clients
What do you like best about the product?
Usability for in house and for managing our clients is premier. It integrateswith 3rd part software that we use and it allows for documentation for knowledge base and documentation for our clients tthat we can save for credential and cofiguration
What do you dislike about the product?
I ahve not found any issues with NinjaOne and we have been using it for 3 years.
What problems is the product solving and how is that benefiting you?
To address active issues.
Document Clinet information of their devices and credentials.
We monitor issues through the console
Document Clinet information of their devices and credentials.
We monitor issues through the console
Best Product on the planet
What do you like best about the product?
I love how easy everything is. Everything work, everything is easy to understand. I would love to have several hours to just spend on an RMM, but I don't. Ninja makes it so I can get done what I need, without spending hours on hours configuring things
What do you dislike about the product?
Nothing, Ninja is a great product for reals. If there is anything wrong, Ninja fixes it super quick
What problems is the product solving and how is that benefiting you?
Windows updates and scripting!
NinjaOne - the greatest RMM of its time.
What do you like best about the product?
I have tried many different RMMs in my IT career so far - NinjaRMM has made Implementation, Deployment, Management, and life incredibly easy.
What do you dislike about the product?
There are features available in the mobile app, but not as many as would make it easier to assist clients while not in the office. I am able to look up simple information, but it would be nice to be able to see Documentation, as well as run Scripts while on the move.
What problems is the product solving and how is that benefiting you?
We used to use several different tools in order to assist our clients in their 'basic' IT needs.
Since moving to NinjaOne, we have been able to remove all these moving parts and localize them into one fantastic RMM tool.
Since moving to NinjaOne, we have been able to remove all these moving parts and localize them into one fantastic RMM tool.
Ninja - The IT Rescue tool
What do you like best about the product?
Ninja not only ensures that our machines are updated but being able to access machines or run scripts and commands remotely is literally a life saver and has saved our skin many times.
What do you dislike about the product?
Reporting could always be better but it is getting there!
What problems is the product solving and how is that benefiting you?
Our Windows Update compliance is now at 99%.. before Ninja we where only hitting 70%
NinjaOne
What do you like best about the product?
Foremost is the staff at Ninja, they are an awesome support/sales process to work with. They always go out out of the way to find an solution to a problem or answer to a question. I always have a great customer experience with them. Second in regards to the actual product, the UI is super intuitive, it's easy to get in and do what you need without a ton of clicks and annoyances - smooth operational interface.
What do you dislike about the product?
None at this time, as an MSP this RMM is an absolute no brainer decision.
What problems is the product solving and how is that benefiting you?
NinjaOne is our operational cornerstone. Customer support (end user support, server support, network management, inventory) would be a challenging clam bake of products without Ninja. It has given us a tool that integrates our customers and makes customer support easy.
NinjaOne - Best experience for IT Management!
What do you like best about the product?
NinjaOne has truly revolutionized our IT management processes, and there are several standout features that I absolutely love:
Intuitive User Interface: The user interface is exceptionally intuitive, making it easy for both seasoned IT professionals and newcomers to navigate effortlessly. The minimal learning curve allows us to streamline onboarding for new team members.
Remote Monitoring and Management: The ability to remotely monitor and manage devices is a game-changer. It has significantly enhanced our efficiency by eliminating the need for physical access to devices. Troubleshooting and resolving issues can now be done swiftly and securely from anywhere.
Patch Management Excellence: NinjaOne's patch management functionality is top-notch. It automates the entire patching process seamlessly, ensuring our network is consistently up to date and secure. This feature alone has saved us countless hours of manual work.
Outstanding Customer Support: The support team at NinjaOne is unparalleled. They are not only responsive but also incredibly knowledgeable. Having a dedicated team that understands our needs and provides quick and effective solutions is a huge asset.
Intuitive User Interface: The user interface is exceptionally intuitive, making it easy for both seasoned IT professionals and newcomers to navigate effortlessly. The minimal learning curve allows us to streamline onboarding for new team members.
Remote Monitoring and Management: The ability to remotely monitor and manage devices is a game-changer. It has significantly enhanced our efficiency by eliminating the need for physical access to devices. Troubleshooting and resolving issues can now be done swiftly and securely from anywhere.
Patch Management Excellence: NinjaOne's patch management functionality is top-notch. It automates the entire patching process seamlessly, ensuring our network is consistently up to date and secure. This feature alone has saved us countless hours of manual work.
Outstanding Customer Support: The support team at NinjaOne is unparalleled. They are not only responsive but also incredibly knowledgeable. Having a dedicated team that understands our needs and provides quick and effective solutions is a huge asset.
What do you dislike about the product?
Reporting Customization: While the reporting features are robust, a bit more customization would be appreciated. The ability to tailor reports to specific needs would add an extra layer of flexibility.
What problems is the product solving and how is that benefiting you?
Remote Management Efficiency:
Problem: The need to physically access devices for troubleshooting and maintenance was time-consuming and often impractical.
Solution: NinjaOne's robust remote monitoring and management capabilities allow us to address issues and perform maintenance tasks without the need for physical proximity. This has significantly reduced downtime and travel costs.
Automated Patch Management:
Problem: Managing and applying patches manually was a labor-intensive process, leading to delays and potential security risks.
Solution: NinjaOne's automated patch management ensures that all devices on our network are consistently and promptly updated. This has dramatically improved our security posture and reduced the risk of vulnerabilities.
Problem: The need to physically access devices for troubleshooting and maintenance was time-consuming and often impractical.
Solution: NinjaOne's robust remote monitoring and management capabilities allow us to address issues and perform maintenance tasks without the need for physical proximity. This has significantly reduced downtime and travel costs.
Automated Patch Management:
Problem: Managing and applying patches manually was a labor-intensive process, leading to delays and potential security risks.
Solution: NinjaOne's automated patch management ensures that all devices on our network are consistently and promptly updated. This has dramatically improved our security posture and reduced the risk of vulnerabilities.
NinjaOne Review
What do you like best about the product?
The product is one of (if not the most) intuitive RMM products on the market.
Very little Training is required to begin using the product; but the team provide free training which is fantastic.
Very little Training is required to begin using the product; but the team provide free training which is fantastic.
What do you dislike about the product?
When reinstalling Windows and upgrading to the latest version the device tends to duplicate in the NinjaOne Dashboard (regardless of the option being ticked to merge duplicates).
What problems is the product solving and how is that benefiting you?
We have a single solution to assist us with managing a large fleet of devices across multiple operating systems.
Being able to use NinjaOne has meant that we can stop using 4 different tools, instead we can just use Ninja.
Being able to use NinjaOne has meant that we can stop using 4 different tools, instead we can just use Ninja.
Ninja One is a great addition to our IT toolbox
What do you like best about the product?
Ninja One has made keeping our systems updated and patched signigicantly more efficient and easier. The remote desktop capabilities that are fairly seemless make supporting users in outside locations quicker without so much time lost to travelling between sites. We take advantage of all of this on a daily basis.
Ninja One was easy to deploy and install (as long as your GPO or Azure is properly configured) without having to touch each individual endpoint. Integrating Ninja One into our setup was very easy and what few hiccups we had were quickly resolved.
The level of support from both account managers and technical support has been quick and always professional.
The features that are offerred by Ninja One are extensive and keep getting better. The third part software patching has increased dramatically with more coming and it is allowing us to keep our systems even more secure.
Ninja One was easy to deploy and install (as long as your GPO or Azure is properly configured) without having to touch each individual endpoint. Integrating Ninja One into our setup was very easy and what few hiccups we had were quickly resolved.
The level of support from both account managers and technical support has been quick and always professional.
The features that are offerred by Ninja One are extensive and keep getting better. The third part software patching has increased dramatically with more coming and it is allowing us to keep our systems even more secure.
What do you dislike about the product?
The one thing that I have had an issue with is the powershell scripts not always working the way I want, but that could be the endpoints causing the issue, not Ninja One.
I do wish there was more AV/EDR integration beyond what exists, but that isn't always possible and is just a minor incovenience, not a real issue.
I do wish there was more AV/EDR integration beyond what exists, but that isn't always possible and is just a minor incovenience, not a real issue.
What problems is the product solving and how is that benefiting you?
We have a lot of offices that are located in building outside our main location. Ninja One allows us to support and fix a lot of the issues they have without having the travel delays. It also allows to make sure that our systems remain patched and updated to keep our security footprint in as good of shape as possible.
A tool that helps with a lot of configurations and creates automation processes that work perfectly
What is our primary use case?
How has it helped my organization?
NinjaOne has helped my company with the deployments of software, managing computers for updates, managing anti-virus tools, and deploying automation. Presently, when my company decided to change the Wi-Fi password, I had to create a profile and push automation to all the computers, while the staff members did not know that they did not have to type in the password as we just deployed the password in the profiles along with a lot of automation processes, like sending a message to every staff member, similar to the automation offered by PowerShell. Automation helps a lot, and you can even do JavaScript, making the solution very helpful for me as it works great, especially now that NinjaOne has changed its automation to the newer version, so it just gets better and better.
What is most valuable?
The solution's most valuable feature is related to its remote access. At my workplace, which is a school with a huge campus where I work for a few hours, it was very painful for me to walk through. My managers expected me to achieve my goal by 10 AM, at a time when I had to walk a lot around the school campus and before NinjaOne was introduced at my workplace. The solution's ability to provide remote access and automation, deploy software, and update all our computers on time is great.
What needs improvement?
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement.
The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it.
There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
For how long have I used the solution?
I have been using NinjaOne for fourteen months. I use the solution's latest version.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution an eight out of ten.
A year and a half ago, NinjaOne was not as stable as it is now because I had problems accessing computers. TeamViewer seemed to always crash. I always had to go to the computer and the task manager of the computer and just restart TeamViewer, but presently, the tool is solid since I never had a problem accessing TeamViewer on a computer. I do have a few problems with the server since sometimes I have to restart a server, and then NinjaOne service will stop, after which I need to go to the local servers and restart the agent. I haven't looked at the issues in the tool a lot, but it has some issues related to servers.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight and a half out of ten.
How are customer service and support?
I know that NinjaOne's technical support is good. I have talked to one of the engineers from NinjaOne a few times, but since I have experience in NinjaOne, I didn't really need any support. I think NinjaOne has created a good product where users can ask for support. What I love about NinjaOne is that if I have a problem, there is a Ninja Dojo, where I can go and create a thread and have a lot of people helping the community, and even NinjaOne support gets involved, making it a good community owing to which you don't have to call support often.
Which solution did I use previously and why did I switch?
I have experience with LogMeIn. LogMeIn feels like it's an old system that does not have a lot of features. At my workplace, we had LogMeIn, as it was a solid system to access computers, but it did not have as many features as we have in NinjaOne.
How was the initial setup?
Whether the solution's deployment process was straightforward or complex depends on your environment. When I first came into my workplace, the servers were all messed up, and there were a lot of retired computers, so I had to clean up the servers before I put them in group policy to deploy them on all the machines. I believe that the solution's deployment process is straightforward, but it is not super easy to deploy. I have trained new IT personnel who were still new, but they are now good at deploying the solution, meaning it's not rocket science, as it's a super easy process.
The solution is deployed on an on-premises model.
What was our ROI?
I have seen a return on investment from the use of the solution.
NinjaOne has saved my workplace a lot of money since we deal on a daily basis between 30 to 70 tickets. Before NinjaOne's introduction at my workplace, we used to face a lot of problems because of the updates, especially the ones concerning viruses, and we also had to walk to the station to fix a problem. With NinjaOne, users can deal with and resolve 60 to 70 percent of tickets. Presently, at my workplace, we can almost deal with 95 to 96 tickets daily, saving time. I think NinjaOne saves a lot of time.
What's my experience with pricing, setup cost, and licensing?
NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product.
Which other solutions did I evaluate?
I talked to a lot of people and did some audits to see how people were talking about NinjaOne. I don't really remember the other companies or solutions I considered against NinjaOne. I noticed a lot of people talking really well about NinjaOne, making me choose it over other products.
What other advice do I have?
NinjaOne offers really good products with a lot of room for improvement. NinjaOne is not the best tool in the market, especially when considering it as an out-of-the-box tool. With NinjaOne, you have to know what you're doing in order to create your automation processes properly. NinjaOne is a tool that you can build. NinjaOne has a lot of features that you can build. I would absolutely recommend NinjaOne to other users.
I rate the overall product an eight and a half out of ten.
Overall a good RMM
What do you like best about the product?
Easy to implement and very user friendly and a quick proffecional support team that is happy to help when I need some help. Seamless integration to Teamviewer where it took literally 5 minutes to implement. Alot of fesatures: patch management, backup, scripts, automations, monitoring & software installation.
What do you dislike about the product?
I am trying hard to think about what it could be... I can't find anything to dislike NinjaOne.
What problems is the product solving and how is that benefiting you?
OS Patch management, remote software installation, backup, scripting. Making our daily tasks much easier.
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