External reviews
3,151 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simple tasks are not as easy to implement
What do you like best about the product?
The ease of connecting to remote computers
What do you dislike about the product?
Simple tasks like password resets are relegated to scripts
What problems is the product solving and how is that benefiting you?
It solves access vital information related to end user's machines and Servers as well as remote access.
NinjaOne: Effective and very customizable
What do you like best about the product?
I like how simple it is to use while still having a lot of built in features as well as the ability to add your own scripts.
What do you dislike about the product?
This may be solved by implementing a script however I noticed a few things.
The amount of time it takes for a device with the ninja client to appear online again after going offline. It doesnt always take a long time however sometimes I'm just sitting there hitting refresh after a machine reboots for it to show up in the Ninja portal as online. Another thing is being able to see the latency on a remote session so I know off the bat how fast the connection is. Now this final thing im not really sure what the solution would be however when remoting into a users machine who has a single wide monitor it can be difficult to see text. I noticed theres sometimes a way to force zoom with no scrolling but if there were a shortcut or option to zoom in and be able to scroll that would be helpful.
other than that everything about it is very easy to use and helpful.
The amount of time it takes for a device with the ninja client to appear online again after going offline. It doesnt always take a long time however sometimes I'm just sitting there hitting refresh after a machine reboots for it to show up in the Ninja portal as online. Another thing is being able to see the latency on a remote session so I know off the bat how fast the connection is. Now this final thing im not really sure what the solution would be however when remoting into a users machine who has a single wide monitor it can be difficult to see text. I noticed theres sometimes a way to force zoom with no scrolling but if there were a shortcut or option to zoom in and be able to scroll that would be helpful.
other than that everything about it is very easy to use and helpful.
What problems is the product solving and how is that benefiting you?
It allows me to view alot of information about a machine while also being able to assist users in real time.
Ninja one is great
What do you like best about the product?
Easy to use and setup. Trainers for different subjects are knowledgable and helpful
What do you dislike about the product?
Can't get wake on lan to work, could possibly be user error
What problems is the product solving and how is that benefiting you?
Endpoint management, computer staging automation works great and saves alot of time
NinjaOne is the best remote software i've used to date.
What do you like best about the product?
I like how you can automate processes through NinjaOne
What do you dislike about the product?
Sometimes, the downtime can be frustrating.
What problems is the product solving and how is that benefiting you?
Any issue that requires us to actually see what is going on is made simpler through NinjaOne.
Provides all-in-one flexibility and management with minimal issues.
What do you like best about the product?
-Flexibility
-Good UI design and easy navigation
-Fast, efficient customer support and response
-Good amount of features for endpoint management
-Easy to install on a new endpoint
-Ease of script implementation
-Good UI design and easy navigation
-Fast, efficient customer support and response
-Good amount of features for endpoint management
-Easy to install on a new endpoint
-Ease of script implementation
What do you dislike about the product?
-Occassional small bugs
-Hoping for more features for the ticketing system, specially the SysTray.
-Hoping for more features for the ticketing system, specially the SysTray.
What problems is the product solving and how is that benefiting you?
Provides an all in one easy solution for managing endpoints remotely, speeds up business processes such as patching, maintenance and ticket handling.
My Experience with NinjaOne
What do you like best about the product?
- Visibility to the whole infrustrcture at the glance
- See, manage and control whole ENdpoints from one central portal
- Ease of pushing Software and OS updates
- See, manage and control whole ENdpoints from one central portal
- Ease of pushing Software and OS updates
What do you dislike about the product?
- User GUI still suffering some bug and still there is a plenty of room for improvment
What problems is the product solving and how is that benefiting you?
- Keeping devices up todate with Software and OS patches and updates
- Applying changes to the endpoints remotelly
- Remote access to any endpoints easy and hassele free
- Applying changes to the endpoints remotelly
- Remote access to any endpoints easy and hassele free
NinjaOne makes IT Administration simple
What do you like best about the product?
The app is the best thing for me. Being able to reboot, remote in, or run a script via my mobile device app is wonderful.
What do you dislike about the product?
The lack of alternate MIBS in the NMS section is the most lacking to me.
What problems is the product solving and how is that benefiting you?
Customizable asset management.
Best Overall RMM Suite
What do you like best about the product?
Before onboarding to NinjaRMM, we utilized TeamViewer Host for unattended remote access and Webroot for anti-virus, so our familiarity with these products helped with our decision to onboard considering the native integration.
We also appreciate our Account Manager who reaches out to us regularly with recommendations.
Having a product that works reliablity is of utmost importance, and I'm happy to report that I can't remember a time when the RMM service was unavailable.
I also appreciate the NinjaOne team is constantly innovating with new features and integration, including SentinelOne and the Ninja MDM beta.
We also appreciate our Account Manager who reaches out to us regularly with recommendations.
Having a product that works reliablity is of utmost importance, and I'm happy to report that I can't remember a time when the RMM service was unavailable.
I also appreciate the NinjaOne team is constantly innovating with new features and integration, including SentinelOne and the Ninja MDM beta.
What do you dislike about the product?
We have had instances where TeamViewer was unable to establish a connection, but opening a remote command prompt or remotely restarting the TeamViewer service would provide a workaround to connect.
I'm happy to say I haven't experienced this issue as of late, however.
I'm happy to say I haven't experienced this issue as of late, however.
What problems is the product solving and how is that benefiting you?
NinjaOne has provided us a single pane of glass to centrally manage and support our clients' IT on-premise and remote infrastructure.
Ninja One - The good and the bad
What do you like best about the product?
What I love most about NinjaOne is that it provides a single interface to manage all our clients devices. I use it all day long, and I am able to connect to any clients machine VERY quickly when I need to. It is easy to install on new devices, allowing us to support our clients effectively and effeciently.
What do you dislike about the product?
On the flip side, on the rare ocasion that NinjaOne services are down, we cannot log in to almost ANY client machines. This does rarely happen though. it would be nice to have mobile device support as well.
What problems is the product solving and how is that benefiting you?
we were able to replace other remote support methods with NinjaOne
New NinjaOne deployment
What do you like best about the product?
Very intuitive interface, great view of the health of all managed devices, and ability to be proactive in our support instead of reactive. Patch management is spot on. Easy to figure out, if you struggle just watch the help videos or open a support ticket. After one month of use after deploying, I have a firm grasp of all the endpoints we manage, and have the ability to remotely service our clients. Really enjoying NinjaOne.
What do you dislike about the product?
There are a ton of tools and features I still need to learn about, but thats on me.
What problems is the product solving and how is that benefiting you?
Bringing the status and management of all endpoints into focus, and allowing us to be proactive and efficient supporting out clients.
showing 2,231 - 2,240