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3,151 reviews
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Excellent support and software
What do you like best about the product?
The developers are not buying a bunch of products and trying to make them work together like other competitors, but are developing within and making this feel more cohesive rather than a somewhat scattered piece of software.
What do you dislike about the product?
It is still young and some tools and options present on other platforms are still in development.
What problems is the product solving and how is that benefiting you?
Patch management in this platform has been the best i have seen from any of them.
Just switched from Nable RMM and no looking back
What do you like best about the product?
Better coverage and notifications are useful
What do you dislike about the product?
Nable was not doing a very good job because I am getting tons of notices on missed issues
What problems is the product solving and how is that benefiting you?
Lack of control
NinjaOne is great!
What do you like best about the product?
It's easy to use and the web interface is awesome!
What do you dislike about the product?
Ninja remote doesn't support more than one screen at a time,
What problems is the product solving and how is that benefiting you?
Being able to monitor the computers that we manage easily.
An upgrade over our previous RMM
What do you like best about the product?
Love the UX design and ease of use
Navigating through our customers environments is simple and fast
Navigating through our customers environments is simple and fast
What do you dislike about the product?
only con for me is that Slack integrated alerts for when servers go down is too large and could be a bit more simplified
What problems is the product solving and how is that benefiting you?
More reliable remote monitoring over our customers environments
Ninja One is the best RMM ive used
What do you like best about the product?
I like the ease of deployment and how well scripts and patching works from it compared to other RMM's ive used in the past
What do you dislike about the product?
I dislike the lack of smoothness in Ninja remote access but its not the worst thing its actually pretty decent
What problems is the product solving and how is that benefiting you?
Its solving previous issues with scripting and patching that we had with our prior rmms
Nice and easy RMM
What do you like best about the product?
Ease of use.. Not to mention that it WORKS.. Coming from Labtech to this has been a nice change! SCRIPTS RUN INSTANTLY!
What do you dislike about the product?
I dislike that we didn't start utilizing Ninja sooner
What problems is the product solving and how is that benefiting you?
Accurate reporting, easy to access information, easy to create and run scripts
We love Ninja
What do you like best about the product?
Interface is fast and clean.
Support is responsive and helpful.
Changes made are replicated to our agents quickly.
Lots of updates with new features.
Support is responsive and helpful.
Changes made are replicated to our agents quickly.
Lots of updates with new features.
What do you dislike about the product?
Knowledge Base articles could be a little better.
Reporting could be more robust.
Reporting could be more robust.
What problems is the product solving and how is that benefiting you?
Patch compliance is way up over previous RMM, which makes reports for customers better and gives us a better security posture.
Scripting is very easy, allowing us to automate tasks and gain productivity.
Scripting is very easy, allowing us to automate tasks and gain productivity.
NinjaOne/RMM review
What do you like best about the product?
Ease of use in the UI and adding of scripts.
What do you dislike about the product?
There really needs to be an added script task to allow for "rerun task hourly" rather than daily, weekly, monthly only. There's a number of tasks for installing software silently when laptops are off/asleep that we'd like to keep repushing the script.
What problems is the product solving and how is that benefiting you?
Simplicity of use for technicians and high profile users of client sites.
Great RMM Tool
What do you like best about the product?
Easy to use, good coverage of features and customer support has been good too.
What do you dislike about the product?
Have not encountered anything that I dislike about the service.
What problems is the product solving and how is that benefiting you?
Remote Access
Remote Deployment
Endpoint Management
Remote Deployment
Endpoint Management
Simply the best
What do you like best about the product?
Customer service is top Tier and features just keep on rolling in.
What do you dislike about the product?
Lacking some minor common features and in-depth logs
What problems is the product solving and how is that benefiting you?
Ease of use and ability to monitor critical assets.
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