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Very well designed and thought out user interface.
What do you like best about the product?
NinjaOne provides every single support item I have need of to provide the best level of support to my clients. User interface designed with a technician in mind.
Heaven Henderson walked me through the on-boarding steps and answered every one of my questions quickly (and understandable).
Heaven Henderson walked me through the on-boarding steps and answered every one of my questions quickly (and understandable).
What do you dislike about the product?
At this point in my usage of NinjaOne I have no dislikes.
What problems is the product solving and how is that benefiting you?
The ability to see the state of devices and quickly remote in to solve issues.
Great features, makes my life easy, does not get in the way
What do you like best about the product?
It is reliable and easy to use. It lets me support my customers either directly as they work on their systems or indirectly by running scripts and monitoring their systems, even running command lines and scripts while they are working without interrupting them. The integrated search lets me find a user's system immediately without having to drill down to the specific customer/location first.
What do you dislike about the product?
The main drawback is the lack of organised documentation. Searching thought the Dojo often results in a flood of irrelevant or outdated results. It would be nice if there was an actual user manual that was kept up to date, instead of just a series of feature articles and user created questions/answers to search through.
What problems is the product solving and how is that benefiting you?
It perorms the functions of an RMM system. It monitors customer computer networks for system health, it installs apps, it installs OS and application patches, it allows us to remotely run commands and scripts and provide live remote support. In short it allows us to perform all IT functions that do not require physical intervention, without going to the customer site. This has benefited us in the number of systems we can support, the effort it takes to support them and it has benefited both us and our customers in response times and efficiency.
NinjaOne restored my faith in RMM
What do you like best about the product?
We were usaing another platform and always struggling with patch management and reliable scripting. Not only that, the interface was not very intuitive. We were able to hit the ground running with NinjaOne. It was simple to integrate into our support model. Everything was very easy to figure out and set up correctly. We did not get help onboarding. it was very easy to figure out and within no time at all we saw the benefits of making the change to NinjaOne. The few times we have had to rely on support, the team was fast to respond and gave enough information on their first response to fix the issue. Our previous solution took days to respond and then it was the typical restart the service and try again response that never worked. The first time I contacted Ninja support I had a response so quickly I almost deleted it assuming it was an auto-response. NinjaOne is the most frequent tool that we use daily to support our customers. It has not let us down yet.
What do you dislike about the product?
I wish the backup product was more mature and had some more advanced features. But I do not dislike it, per se. I just have a better solution available at the moment. I'll be keeping my eye out for Ninja Backup to improve and fill the gaps. I also struggle with some application patches that fail to install. That was addressed in a recent update and seems to be a lot better.
What problems is the product solving and how is that benefiting you?
We save time with NinjaOne. Many situations we never even have to take remote control over the users computer. Most everything can be accessed and manipulated within the dashboard. Having reliable patch management and scripting was the first immediate impact when we started using NinjaOne.
Ninjarmm
What do you like best about the product?
Best for IT management asset tools, providing an overview of the operating system, including notifications for issues such as a full hard disk, RAM status, automation, scheduled tasks for restarts, and updates on both manual and automatic patches.
What do you dislike about the product?
Certification is not there in there Portal,
What problems is the product solving and how is that benefiting you?
Need to create an automatic script for the endpoint user for patching purposes, Notification purpose.
Software that works!
What do you like best about the product?
The Ninja UI is very easy to use and performs very well. Customer support is excellent. It actually does do everything it says it does. Features are well refined.
What do you dislike about the product?
For pro-active monitoring Ninja really falls short. Whilst it is very capable in terms of monitoring and automation, it is up to the MSP to create these automations. There are some templates, but competing products are far more comprehensive in their checks out the box. Implementation is very time consuming.
What problems is the product solving and how is that benefiting you?
The RMM dashboard is very responsive and easy to use.
How I like ninjaone
What do you like best about the product?
I like that you cab remotely unstall software on all system from One location
What do you dislike about the product?
Sometimes it says machine is online but the unit is not
What problems is the product solving and how is that benefiting you?
Remote support and monitoring
The most user friendly RMM for MSPs
What do you like best about the product?
NinjaOne is the most user friendly RMM I've seen. As a leader of the Managed Services practice at an integrator - I was done with the overly complex, terrble product support, and Windows 1999 look of our former (at some point highly touted) RMM tool. My team spent more time trying to make it function, than getting any value from it. I evaluated several and ultimately landed on Ninja because of all the pros: best GUI and easiest to navigate. Easy to configure. Easy to onboard a customer. Constant updates and development of improved or new features. Possitive experiences with support. My team continues to find usuful features that help us add value to our Managed Services and each time, exclaim how simple it was. Easy, efficient, and functional!
What do you dislike about the product?
I wish known issues were published as they are known in the Dojo. That would be most helpful to navigate around bugs, we know they happen from time to time. Presently known issues are only displayed when a new release or hotfix goes out. Ninja is very transparent about their roadmap and features, so this seems natural to add.
What problems is the product solving and how is that benefiting you?
Reliable patching. Functional out of the box scripting and automation that actually works. Conditions allow my team to generate tickets on several items that make us so much more proactive and avoid incidents. Overall, Ninja is making my team MORE efficent, meaning my exisiting staff can support more customers than before.
I have used the product for about 5 years and have been happy with the product.
What do you like best about the product?
I like how it flows and the ease of use and simplicity of the application. It is relatively easy to move thru and get to what you need without going thru layers of screens to accomplish what you want to do. It is easy to setup new customers and devices.
What do you dislike about the product?
I have found customer support can be improved especically when you need to reach someone.
Once you do I have been able to get the problems resolved.
Once you do I have been able to get the problems resolved.
What problems is the product solving and how is that benefiting you?
Patch Management, Remote Support and documentation.
Recommended reliable remote support tool.
What do you like best about the product?
We enjoy the uptime, ease of installation, ease of use that NinjaOne has provided. We switched various RMM tools due to lack of uptime about a year ago, and Ninja hasn't had an interruption on us once. The customer support and NinjaDojo is also great. Our account rep is constantly reaching out to make sure we are happy and informs us of feature updates. We love Ninja and have no plans of leaving ever.
What do you dislike about the product?
No glaring drawbacks or issues at this time. The UI takes some getting used to, but that is all tools I believe!
What problems is the product solving and how is that benefiting you?
We need the ability to remotely connect and support our business as we have a small IT team. NinjaOne gives us the ability to connect and support users anywhere!
A Great Addition to the Support Team
What do you like best about the product?
I like the layout and how easy it is to use.
What do you dislike about the product?
Trying to keep up with all the new items
What problems is the product solving and how is that benefiting you?
I am able to see hardware incidents live. Allowing me to quickly remote access any staffmember computer to provide timely support. Getting applications and fixes applied to remote workers outside the corporate network. The ability to setup AUTOMATED Windows PATCHING is a dream and manage how it works easily. This product over time has spoiled me and made my team's job so much more efficient and the end users are happy.
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