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Effortless Account Management, But 2FA Can Be Annoying
What do you like best about the product?
The fact I don't have to remote completely into a computer to add accounts, remove accounts, add admin permissions to an account etc etc.
What do you dislike about the product?
How often I have to use 2FA to authenticate that it is me. I understand every day at least once, but maybe once a week. And If I am adding a user account on the back end I shouldn't have to submit a 2FA again, just because I closed the console like half a second ago on another PC.
What problems is the product solving and how is that benefiting you?
I can more or less jump into any company computer within 20 seconds, and hopefully it will let me fix the issue within a simplistic amount of time.
Nimble and Scalable, But Slow on Customer-Requested Improvements
What do you like best about the product?
Nimble, scalable and not multiple steps to get up and running. I have been using this product for years since the early days.
What do you dislike about the product?
Slow on certain voice of the customer requests to improve issues that should not wait for major releases.
What problems is the product solving and how is that benefiting you?
It's a force multiplier by reducing the number of FTEs needed to support our enviroment. In addition, it improves rapid response to issues and remediation steps.
My Experience with NinjaOne
What do you like best about the product?
NinjaOne is one of the most All-In-One RMM's that I have worked with. It has many functions that help with troubleshooting IT Support problems along with data gathering for security and vulnerability. The ticketing system is easy to use and has helped with our organization as a team that we have now made our standard compared to just emails. In times that we have had to contact Ninja One, their customer support has always helped us until the very end. Though I have only experienced a handful of RMM services, I can safely say that NinjaOne is ranking near, if not at, the top.
What do you dislike about the product?
One of the only shortcomings I've noticed is that the MDM service of NinjaOne. I have been versed in tablet management prior to this, and the options that NinjaOne offers is not the best. Many functions are missing in which I believe there should be for a functioning MDM service such as sending commands to the tablet or being able to change more while enrolled.
What problems is the product solving and how is that benefiting you?
It is solving both documentation and management for our company's devices. With the ticketing system, we have a way to be able to document issues more effectively in one place where our whole team can collaborate. We can even link the devices in the ticket for easier troubleshooting and clarity. Tracking devices when they have been enrolled with an Agent has been very valuable to troubleshoot issues remotely.
NinjaOne Empowers Our Techs—All-in-One Solution that emphasizes efficiency
What do you like best about the product?
NinjaOne has given our technicians more capability than any other tool we've acquired in the past 15 years. Bringing everything together into a single pane of glass—including remote monitoring, update management, integrated remote support with NinjaRemote, automated scripting, and software inventory—has been invaluable. Our entire Help Desk and Tech Support teams rely on NinjaOne daily to perform essential aspects of their work.
It's incredibly easy to use, the implementation was simple and intuitive, the customer support when we've needed it has been outstanding, and we've been able to effectively integrate its operations into our environment for staff machines, computer labs, and even our Citrix virtual environment.
It's incredibly easy to use, the implementation was simple and intuitive, the customer support when we've needed it has been outstanding, and we've been able to effectively integrate its operations into our environment for staff machines, computer labs, and even our Citrix virtual environment.
What do you dislike about the product?
There really isn't a downside to using Ninja, unless you consider making your support teams more efficient and giving them more time to focus on larger projects a problem. My only minor complaint is that I wish NinjaOne included a built-in inventory control system, but that's a relatively small issue.
What problems is the product solving and how is that benefiting you?
Our user base is highly dispersed, with many employees working from home and even more located in offices across different states, far from our main campus. Despite having a small IT support team, we are able to monitor every machine at all times. We feel confident that each device remains healthy and up to date with patches, and we can remotely deploy nearly any application as needed. The integration of TeamViewer in the past, and now NinjaRemote, has made remote support easily accessible and has simplified the process of setting up unattended passwords, eliminating the need for users to read them from their screens. We see Ninja's tools as transforming tasks that once took days into hours, and those that took hours into just minutes.
Effortless Automation and Usability, But Reporting Needs Improvement
What do you like best about the product?
The software stands out for its ease of use and robust automation features. Its user-friendly interface simplifies daily tasks, making them straightforward to complete.
What do you dislike about the product?
The reporting features are inconsistent, and the mobile device management capabilities are weak. Additionally, the platform is limited in terms of asset management.
What problems is the product solving and how is that benefiting you?
The platform offers streamlined endpoint management and automated patch management, which makes handling updates much easier. Its self-service IT tools, along with remote access and troubleshooting features, contribute to a positive user experience. Additionally, the scalable deployment options ensure that the solution can grow with our needs.
Convenient Remote Control, But Needs Easier Access for Unmanaged Devices
What do you like best about the product?
The ability to perform updates and remote control using the same application.
What do you dislike about the product?
I cannot send a link to an end user to allow me to remote into a machine that doesn't have our Ninja software installed.
What problems is the product solving and how is that benefiting you?
Allows us to manage our I.T. assets with a very small team.
Outstanding Support and Usability, But Ticketing could use improvement
What do you like best about the product?
The customer support provided through NinjaOne has been incredible! The hands on training and onboarding process was incredibly smooth. The UI is clean and very user friendly as well. I have been thoroughly impressed with the product in the 6 or so months we have been using it.
What do you dislike about the product?
The ticketing system that is included with the product is pretty bare bones. It would be very useful to have a fully functional ticketing system built into the product that could replace our existing product.
What problems is the product solving and how is that benefiting you?
Prior to implementing NinjaOne we struggled to maintain a stable and consistent tool for remote support and endpoint management. Our previous solution would consistently cease to function which required us to obtain a secondary option. NinjaOne was to this point solved this issue for us.
Excellent Support and Reliability, Though UI Can Be Confusing
What do you like best about the product?
Everything works very well. and if something doesn't, support is easy and fast and always helpful.
What do you dislike about the product?
The UI can be a little confusing sometimes, and things can sometimes be in a strange spot
What problems is the product solving and how is that benefiting you?
The automation from ninjaone has saved us days worth or work already
Ninja One is easy to learn
What do you like best about the product?
The ease of use. Ninja one was very easy to learn my way around.
What do you dislike about the product?
I have not found any downsides to Ninja One.
What problems is the product solving and how is that benefiting you?
We are in the process of moving our server backups to Ninja One to replace a system that is failing.
Intuitive Interface and Robust Features, arguably one of the best RMM solution out there.
What do you like best about the product?
The interface is highly intuitive, making it easy to use. Installation was a breeze. I appreciate that my organizations are kept separate, as this organization really helps with navigating the site. Additionally, the RMM features are quite robust. The integrated splashtop plugin works flawlessly, allowing for remote control as well as file transfer features. The remote command prompt, registry editor, and services interface are extremely beneficial. Patching works very well, giving me control over how and when to push updates and reboot. Backup features are well thought out and implemented. The Ninha team always has my back if I need assistance. This has become a critical part of my daily processes.
What do you dislike about the product?
There are a couple places where batch rebooting would be beneficial.
What problems is the product solving and how is that benefiting you?
Primarily staying on top of patch manangement without needing to be onsite or connect ot individual machines.
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