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Best RMM Tool we have used
What do you like best about the product?
The automations save us a ton of time on deploying new computers
What do you dislike about the product?
getting the usage just right is sometimes difficult but the dojo can usually assist quite a bit
What problems is the product solving and how is that benefiting you?
Remote access to all endpoints, A ticketing system, and Asset management were all pain-points prior to onboarding. These solutions have helped us save a bunch of time especially with multiple sites across north and south America as well as distributed remote users.
Ninja One - Great Experience All Around!
What do you like best about the product?
Ninja has been an awesome tool for our department. We are now able to be more proactive and responsive to issues and updates with Ninja One in our tool belt. It was easy to implement across our facility. I like the transparency of the road map and improvements that are always on the horizon. I like that i can get into ninja and be able to review so much information in one location. Ninja manages our windows updates and notifies us of issues such as low disk space and software updates. We have created some of our own scripts to launch with the ninja platform as well. We have not used support much, but when we have, they have been very responsive and helpful. Our account represntative is also responsive and keeps in touch to keep us up to date on Ninja One.
What do you dislike about the product?
I would say install is the hardest part of ninja and ensuring it is deployed on every needed device.
What problems is the product solving and how is that benefiting you?
We are a smaller IT department in a growing facility. It was once difficult to manage all of the devices we had, but with the growth we have expereinced in devices, it would now be impossible without Ninja One. This has been a welcome addition to our toolset.
very good service - top support
What do you like best about the product?
The script and remote service we use it every day and sell it to our client
What do you dislike about the product?
some configurations for email and ticketing service
What problems is the product solving and how is that benefiting you?
Lot of problem,
reduce time of delay and check errore
reduce time of delay and check errore
NinjaOne is a great RMM product with the flexibility to do just about anything you need
What do you like best about the product?
From my experience, NinjaOne has been relatively hands-off once you get it configured. Software deployments using conditions have been very helpful with critical software such as EDR, DNS filtering agents, etc.
What do you dislike about the product?
There are some elements of the GUI experience when it comes to navigating that aren't very intuitive but once you get used to it there are no issues.
What problems is the product solving and how is that benefiting you?
The most critical problem that NinjaOne has solved is ensuring devices are patched and have their required software. This ensures our security is not lacking across hundreds of endpoints.
NinjaOne has been the best platform we have used in a while
What do you like best about the product?
NinjaOne is revolutionizing how IT professionals work. Communication is always on par with support. Ninja has a sleek, compact, but informative UI that makes things easy finding anything you need to do. API is great to use and ease of integration.
What do you dislike about the product?
A few downsides with the MDM, as its a new product from them. Cannot auto enroll devices with Samsung's Knox.
What problems is the product solving and how is that benefiting you?
Detailed patch management message for the end user. RMM into devices to diagnose end user problems. Server patching, rebooting, and updating. Remote scripting.
In my role as an IT support administrator, I perform reviews.
What do you like best about the product?
1-Operates over the internet, rather than relying on a local network like traditional applications.
2-Enables rapid deployment.
3-Establishes clear policies.
2-Enables rapid deployment.
3-Establishes clear policies.
What do you dislike about the product?
1-Occasionally, the failure report logs are unclear.
2-In some cases, it is necessary to restart the agent services.
3-There is a lack of an appealing user interface for end users.
2-In some cases, it is necessary to restart the agent services.
3-There is a lack of an appealing user interface for end users.
What problems is the product solving and how is that benefiting you?
Ninja One has significantly reduced our workload by transitioning to a modern environment, allowing us to deploy without relying on the local network. Additionally, we now have clear visibility over our devices
Makes patch management and monitoring a breeze
What do you like best about the product?
The most helpful part of NinjaOne is the ease of patch management of our servers and workstations. This is a big upside for our IT team as we can manage this from one interface and very rarely need to logon to a machine to complete the updates.
What do you dislike about the product?
The least helpful part of Ninja One for our IT team has been the network infrastructure management. For us it hasn't been that helpful. However, NinjaOne is always updating the product so this could become better in future versions.
What problems is the product solving and how is that benefiting you?
NinjaOne has been helping us with our patch management. Giving us one point of contact to be able to rollout or even rollback windows updates.
NinjaOne has proven to be the RMM partner for whom we were looking.
What do you like best about the product?
NinjaOne has, so far, maintained the KISS principle. While offering a solid selection of tools and options, it's been pretty straightforward accomplishing the tasks that we need to get done. So many products start to fall apart when they try to be all-things to all-clients. NinjaOne makes it easy to grow the product to accommodate our, and our customers, needs.
Adding new clients is as sending them a link to click and run. Once there, we are able to take over and get clients fully on-boarded with minimal effort or friction.
NinjaOne's support team is amazing. Any issues we have are quickly acknowledged and addressed. We are kept in the loop during the resolution process, and never feel "in the dark" like we have with other vendors. Even their sales team is helpful, and as a tech, that's hard for me to say!
NinjaOne has proven to be the most reliable vendor we deal with as an MSP. The simplicity of adding new clients, automations, policies, etc. truly makes our lives easier as technicians. The support we feel from the staff at NinjaOne is just icing on the cake!
Adding new clients is as sending them a link to click and run. Once there, we are able to take over and get clients fully on-boarded with minimal effort or friction.
NinjaOne's support team is amazing. Any issues we have are quickly acknowledged and addressed. We are kept in the loop during the resolution process, and never feel "in the dark" like we have with other vendors. Even their sales team is helpful, and as a tech, that's hard for me to say!
NinjaOne has proven to be the most reliable vendor we deal with as an MSP. The simplicity of adding new clients, automations, policies, etc. truly makes our lives easier as technicians. The support we feel from the staff at NinjaOne is just icing on the cake!
What do you dislike about the product?
One of the great things about NinjaOne is also one of the most challenging. NinjaOne has an impressive array of integrations, but sometimes getting them to work is a bit clunky. I know this isn't always the direct result of anything than NinjaOne did or didn't do, but it can be tough. We've had some integrations that worked flawlessly "out of the box" and others that required a significant amount of hoop-jumping and help from the amazing support team at NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed our small MSP manage the IT needs of dozens of customers with hundreds of employees and endpoints.
Robust multi solution RMM
What do you like best about the product?
It is feature-rich, easy to use, and implement. Customer support is quick and friendly. Ninja supports a ton of integration with other software. Our MSP thrives because we use Ninja every day.
What do you dislike about the product?
Wish there was an easy way to remove previously integrated software from UI
What problems is the product solving and how is that benefiting you?
Monitoring and deployent
NinjaOne Makes Managing Clients and Endpoints Effortless
What do you like best about the product?
NinjaOne offers a clean, intuitive interface that’s incredibly easy to navigate. The platform is lightweight, fast, and doesn't slow down endpoints like some competitors do. Remote management is seamless, and the backup and patching features have been rock-solid for us. It also includes powerful tools like documentation, ticketing, and automation all in one place, which is great for streamlining operations.
What do you dislike about the product?
There’s not much to complain about. It would be great to see deeper integrations for compliance tools built-in—but NinjaOne makes up for this with speed and responsiveness as well as their documentation and guides.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us with the fact that its an all in one platform that is continuously growing and very easy to integrate other tools into their system.
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