External reviews
3,151 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Solving IT frustrations
What do you like best about the product?
NinjaRMM has made it very easy for us to see the status of our endpoints in terms of Windows Updates, Compliance, and Patches. It provides very fast remote access to assist end users quickly. The addition of new features, based on actual user feedback of NinjaRMM is great. Features are added regularly and their is a roadmap to see where features are in terms of development & release. Excited to be on the NinjaRMM platform!
What do you dislike about the product?
NinjaRMM is very MSP focused, I would like to see stronger integrations with Internal IT department tools, ie. ITSM platforms.
What problems is the product solving and how is that benefiting you?
Provides a good view of all aspects of our endpoints, fast access to end users for quick support, and removing the multiple interface headaches.
Great expereince
What do you like best about the product?
It has been great being able to remotely connect to devices and monitor devices. Super easy to load onto new devices and we use it every day.
What do you dislike about the product?
We did have an issue where the Reboot timing for Patch Updates was set to 2 hours, but had been prompting everyone every 5 minutes after this latest update (Sometime around the end of January). We've gotten it disabled for now and are testing that portion on a test computer.
What problems is the product solving and how is that benefiting you?
Being able to assist remotely and to monitor devices and alert us to narrow down which areas need attention.
Solved the headache of too many tools
What do you like best about the product?
Freedom to customize the organization, and the community features to continue learning more.
What do you dislike about the product?
Configuring exceptions to standard rules can be hard to understand. Single device exceptions are unclear as well.
What problems is the product solving and how is that benefiting you?
Remotely supporting and maintaining end user workstations across locations
CTO
What do you like best about the product?
The design is intuitive and the scripting uses native shells so its transferrable
customer support and documentation 10/10
customer support and documentation 10/10
What do you dislike about the product?
There seems to be a lot of brief downtimes, making me hesitant to move large scale clients over
What problems is the product solving and how is that benefiting you?
Patching is soooooo much easier than automate
Great Remote Access Tool
What do you like best about the product?
The easy ability to have the end user assist with installs with a simple email and the implementation.
What do you dislike about the product?
The knowledge base is saturated, cluttered.
What problems is the product solving and how is that benefiting you?
Easy, quick view to observe asset lists.
Don't know how I functioned with out it!
What do you like best about the product?
The peace of mind I get from the at-a-glance management dashboard.
What do you dislike about the product?
Not the most user-friendly in spots. Configurations options feel like they could be more streamlined.
What problems is the product solving and how is that benefiting you?
Having a handle on software configurations of endpoints.
as an IT manager, NinjaOne change the way I work
What do you like best about the product?
The platform is user-friendly, so you won't waste time figuring it out. It can automate tasks like updates and software installs, freeing up your IT team. It's packed with features for managing devices, networks, and security all in one place. Plus, it can grow with your business and has great customer support. And it's got built-in security features to keep your data safe.
What do you dislike about the product?
I think they need more work on the ticketing system
What problems is the product solving and how is that benefiting you?
As an IT manager working for a school and managing over 400 devices, maintaining their updates and security used to be an arduous task, often requiring frequent walks across campus to troubleshoot issues. Additionally, updating applications for testing purposes posed its own challenges, especially when dealing with multiple computers in our labs. Thanks to NinjaOne, however, these tasks have become far more streamlined, saving us valuable time and effort.
We've been using NinjaOne for nearly a year and it's been great for our IT department.
What do you like best about the product?
The thing I like best is how simple it is to use. Everything is fairly straight forward and functional. Tickets can quickly and easily be entered, addressed, and resolved. It's great how the system ties in different resoures as well, like the ability to quickly and easily remotely connect to a user's PC to assist with troubleshooting.
What do you dislike about the product?
I think most of the things I dislike about NinjaOne are very small issues like being able to edit ticket notes that have been entered or creating a ticket with tasks that can be completed within the ticket. Items like this aren't deal-breakers, but it would be nice to have some of those features added in the future.
What problems is the product solving and how is that benefiting you?
We didn't have an efficient way to remotely connect to a user's computer and NinjaOne has made this so easy. The ability for a user to quickly enter a ticket and for a tech to remote in has streamlined our ability to serve our team mates. Pushing updates is a breeze. We use this feature to make sure everybody is caught up on updates and to quickly install applications in the background.
"Can you Ninja into my computer and fix _____?"
What do you like best about the product?
With NinjaOne in my pocket (literally), I've taken an unmanaged, unconfigured infrastracture, and I'm slowly building a reslilent, stable, strong organization. We're moving into this century by implementing new technologies and processes. Whether directly in its features and innovations, or through the time I've saved from previously manual processes, NinjaOne is making things possible for our organization—and everything is remarkably easy and intuitive to use.
But the product is only as good as its support, and NinjaOne has the best customer support of any service I use in my stack. They had one chance at a first impression, and they knocked it out of the park. In fact, NinjaOne wasn't the cheapest quote I received when I was first looking for an RMM, but their support brought the value, and they continue to bring that value every day. One of the best features, and I'm sure others will agree, is their active Discord community where you can get advice and guidance directly from the NinjaOne team. The Discord is so active that I could spend several hours a day just trying to keep up with all the suggestions...and speculation (SOON™).
But the product is only as good as its support, and NinjaOne has the best customer support of any service I use in my stack. They had one chance at a first impression, and they knocked it out of the park. In fact, NinjaOne wasn't the cheapest quote I received when I was first looking for an RMM, but their support brought the value, and they continue to bring that value every day. One of the best features, and I'm sure others will agree, is their active Discord community where you can get advice and guidance directly from the NinjaOne team. The Discord is so active that I could spend several hours a day just trying to keep up with all the suggestions...and speculation (SOON™).
What do you dislike about the product?
I have had some frustrations, particularly in the patching system. While I didn't necessarily choose NinjaOne because I needed an OS or 3rd-party patching solution, it's definitely something that I see as valuable, and NinjaOne just isn't quite there yet—with a big caveat on the "yet" because their active Discord community has been buzzing with the coming improvements to patching, and I'm excited to see it in action SOON™.
The documentation feature is another that I'm hoping will get some development this year. In its current state, it's...functional. I'm looking forward to the Documentation program to transition from functional to featureable. Again, Discord and the published roadmap indicate it's getting the attention it deserves, and I'm looking forward to that day.
The documentation feature is another that I'm hoping will get some development this year. In its current state, it's...functional. I'm looking forward to the Documentation program to transition from functional to featureable. Again, Discord and the published roadmap indicate it's getting the attention it deserves, and I'm looking forward to that day.
What problems is the product solving and how is that benefiting you?
I'm a one-man-shop internal IT team supporting a multi-site organization with nearly 80 users. Not a week goes by without hearing some variation of, "My computer's doing ____. Will you Ninja in and take a look at it?" I couldn't do my job without an RMM solution, and I've never regretted my decision to choose NinjaOne.
NinjaOne also enables me to implement the security standards, compliance regulations, and effeciency upgrades that we desperately needed. We've gone from unmanaged, unconfigured, and uninsightful to secure, stable, and robust. The best part is that NinjaOne has been my stealthy little friend helping me accomplish it all with as little interruption to our end users as possible.
NinjaOne also enables me to implement the security standards, compliance regulations, and effeciency upgrades that we desperately needed. We've gone from unmanaged, unconfigured, and uninsightful to secure, stable, and robust. The best part is that NinjaOne has been my stealthy little friend helping me accomplish it all with as little interruption to our end users as possible.
New player in the RMM world that is worth checking out
What do you like best about the product?
To me simplicity is key. In the RMM world, that is hard to come by simply because of the nature of the business and what the product has to be designed to do. From an MSP's perspective, I have so much to remember and do for my clients that there are days I don't have the brain capacity to "learn" new things or remember where something is kept that I haven't used in a while. NinjaRMM makes it so easy to figure out that even parts of the product that I may not use daily are not that complicated to figure out. That is worth its weight in gold to me! From just drilling down to a device and seeing a pop-out menu with all the different things I can do to setting up remote users for our clients, it's easy.
What do you dislike about the product?
I haven't come across much that I dislike, but if I had to get really picky, maybe showing devices offline by being greyed out, not just on the left side, but maybe also the name, so the blue color on the font looks different from online devices might be something to think about.
What problems is the product solving and how is that benefiting you?
In our company we were using a product that sort of did some RMM "like" services, but fell short in so many ways. Ninja has helped us provide our customers with device patching and allowing us a great deal of control over what we push out. It also helps us engage with out clients by allowing us remote access with ease (while maintaining security), so we aren't fumbling to type in passwords to log into devices.
showing 2,171 - 2,180