External reviews
3,168 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very Solid Monitoring system
What do you like best about the product?
A very solid consolidation of multiple differen't services in one package.
What do you dislike about the product?
There are a few nitpicks like not being able to edit already posted comments in a ticket with an audit system to show what was edited by who, however the Ninja team is always improving on the service.
What problems is the product solving and how is that benefiting you?
Ninja solves the issue of having to run muiltple differen't services from differen't sources all in a single location. This helps with overhead managment in the environment, reducing the headach of keeping track of muiltiple contracts or servers.
NinjaRMM is changing the way IT administration works
What do you like best about the product?
Most helpful about this tool is that u can Update/Upgrade several PC or server with ease. Even if there are unsupported thrid-party-applications you can simply install the newest Updates with this tool on multiple devices at the same time! The Customer Support is really, really good. I use this tool almost every single day. I cant think of not using it and I am asking myself how I did the work before I got to use NinjaRMM. The Integration and implementation is also very simple.
What do you dislike about the product?
It`s hard to get through the menu but once u got it, its easy to find the important settings.
What problems is the product solving and how is that benefiting you?
It is helping to keep all my devices up-to-date without any effort. I currtently manage around 850 Clients with this tool. I am very happy with the rollout of scripts with this tool. It`s so easy to write scripts with different languages and to implement them on the devices. It`s very helpful. I also love the way NinjaOne is developing the Mobile Device Management. Thats also a very awesome tool!!
Good RMM Tool
What do you like best about the product?
I like the patch managment and the ability to push scripts through the service. There are plenty of features and I am sure I am not using them all but the support is quick to respond and assist.
What do you dislike about the product?
The functionality between the RMM and TeamViewer is lacking. The ability to remote into a machine individualy is not there. TeamViewer offers a good amount of features on its own and I beleive if Ninja is using corporate licenses for each subscription that we should be able to utilize the additional features. TeamViewer consistantly throws issues with not having a corporate account when remoting into different machines. This should be fixes ASAP.
What problems is the product solving and how is that benefiting you?
Remote support, patch managment.
NinjaOne = "Easy Button"
What do you like best about the product?
We have a small IT team that handles a legal firm. We needed a system that allows quick onboarding/implementation, easy to manage and navigate. We also don't have the manpower to "babysit" an OS/App patching system that requires a lot of handholding. The patching system in NinjaOne is robust and can be configured almost to the point of "set-and-forget". We appreciate the flexibility that it allows our users, with controlling when to reboot, after a patch is applied.
The system also provides quick templates/scripts for automated tasks. The interface is logical and easy to follow. Our MSP is already using this solution for their other clients and gave it a thumbs up. It integrates with ScreenConnect
The system also provides quick templates/scripts for automated tasks. The interface is logical and easy to follow. Our MSP is already using this solution for their other clients and gave it a thumbs up. It integrates with ScreenConnect
What do you dislike about the product?
Nothing at this time. We just wished we moved to NinjaOne sooner.
We were going from a cluncky RMM system that was hard to navigate and challenging to understand. We literally have to call support everytime to make what should be a simple workflow change. NinjaOne is a bit more intuitive. We were able to define a patching schedule after one session with support.
We were going from a cluncky RMM system that was hard to navigate and challenging to understand. We literally have to call support everytime to make what should be a simple workflow change. NinjaOne is a bit more intuitive. We were able to define a patching schedule after one session with support.
What problems is the product solving and how is that benefiting you?
Ease of patching workflow. Less time fidling with the system and more time helping our users.
NinjaOne has been a huge asset to our day to day tasks!
What do you like best about the product?
Having NinjaOne as a one stop shop in terms of ticketing and RMM services is probably my favorite feature; Capability to deploy scripts and manage policies are nice as well.
What do you dislike about the product?
The ability to search the body of a ticket would be ideal.
It seems that sometimes the server policies do not work, (the update policy in particular). We have noticed the servers will not update at all during the times we have set.
It seems that sometimes the server policies do not work, (the update policy in particular). We have noticed the servers will not update at all during the times we have set.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to use mainly one tool for multiple facets of the IT world and is helping us save money and time.
Excellent tool for managing endpoints
What do you like best about the product?
Easy to navigate portal, great documentation and support, lots of helpful scripts, good MacOS support
What do you dislike about the product?
Everything is pretty good, I think- MacOS patching does need some work
What problems is the product solving and how is that benefiting you?
we are a 100% remore workforce with no on-premise assets (all work from home). NinjaOne is a great tool to manage/support users in their homes worldwide
The perfect tool for RMM
What do you like best about the product?
The user interface is fast and intuitive. Distributing the agent via AD works without any issues. The support from Ninja is sensational!
What do you dislike about the product?
I would wish for more extensive SNMP monitoring functions.
What problems is the product solving and how is that benefiting you?
Unified patch management. This saves us a lot of time and effort. This allows us to focus on other tasks.
The next generation RMM
What do you like best about the product?
The customizability is the best part of NinjaOne. Being able to setup custom fields on a device and organization level with capabilities to read/write to and from the custom fields using automated scripts allowed us to pulled in depth reporting, deploy software with ease, and provide better visibility into the security posture of our devices.
What do you dislike about the product?
The summary reports are not very customizable. You can piece together some custom reporting with their built-in reporting modules but lack the ability to create custom views/graphs/charts within the summary reports.
What problems is the product solving and how is that benefiting you?
NinjaOne saves us time with the automation capabilities and allows us to provide a more consistent service to our customers by centralizing a lot of different aspects of device management and reporting into a single platform.
Stable and easy to start remote sessions and IT ticketing
What do you like best about the product?
I like that at a drop of the hat, I can pull up our remote desktops and get into a computer to trouble shoot issues.
What do you dislike about the product?
Sometimes it lagged when trying to jump from screen to screen on dual monitor.
What problems is the product solving and how is that benefiting you?
I love the file transfer and multiple monitor support. More dexterously, this tool has made remote server administration much simpler.
Straightforward and dependable RMM tool
What do you like best about the product?
-easy to use once everything is in place, it's one of our daily use tools
-access to an endpoint via command line without having to remote in or bother the end-user
-script and task automation
-real-time endpoint performance information
-package deployment features
-TeamViewer integration is great, one of the most helpful features
-access to an endpoint via command line without having to remote in or bother the end-user
-script and task automation
-real-time endpoint performance information
-package deployment features
-TeamViewer integration is great, one of the most helpful features
What do you dislike about the product?
-Windows patching could be improved, we ended up using other tools
-Third-party patching covers a short list of software, needs a revamp
-MacOS and MacOS third-party patching never worked for us
-having customer support live chat would be a big plus in my book
-Third-party patching covers a short list of software, needs a revamp
-MacOS and MacOS third-party patching never worked for us
-having customer support live chat would be a big plus in my book
What problems is the product solving and how is that benefiting you?
Ninja addresses all our monitoring and internal support needs across our clients.
showing 2,141 - 2,150