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The Best RMM around
What do you like best about the product?
I've been working with Brandon and his team for about 4 months now and I can say that not only are the UX and UI user-friendly, but the team here at Ninja is extremely knowledgeable and dependable. I've run into a few issues and when I run into any issues the team is extremely quick to respond and makes my life so much easier.
What do you dislike about the product?
It has nothing to do with Ninja, but I have noticed a couple of communication issues between Ninja1 and Sentinel1. It is not the largest issue, but they have existed. Not sure if they still do exist.
What problems is the product solving and how is that benefiting you?
Ninja helps me stay on top of customer issues before they arise. The product excels at risk mitigation and logging. The reports are laid out and make life incredibly easy for communicating what is happening between my company and my customers.
A fantastic and fully-featured RMM tool that only continues to get better.
What do you like best about the product?
NinjaOne has a very clean interface, lots of customization, plenty of automations out of the box, frequent feature updates, third-party integrations, an API, and more. The staff, and by extension the NinjaOne community, is very engaged in both their proprietary forums and Discord server. It's easy to get in touch with community folks, project leads, and the like. They also frequently host webinars and workshops to help customers get the most out of their tools, as well as discuss industry trends.
Ticketing and remote solutions are the only two apps we utilize on a daily basis, but NinjaOne also offers documentation and backup solutions.
Most recently, my favorite thing they've done is significantly expand the amount of automation scripts in their script library. It has been very helpful, especially for my technicians.
Ticketing and remote solutions are the only two apps we utilize on a daily basis, but NinjaOne also offers documentation and backup solutions.
Most recently, my favorite thing they've done is significantly expand the amount of automation scripts in their script library. It has been very helpful, especially for my technicians.
What do you dislike about the product?
Because there are so many settings and features to configure, implementation and integration can be a little confusing. There are several wishlist features that are missing, but they can likely be found on their product roadmaps.
What problems is the product solving and how is that benefiting you?
Ticketing solution is very sleek, streamlined and organized. Patch management is a breeze, especially with the ability to schedule reboots. The remote tools that are offered allow us to make changes to devices without having to interrupt the user.
A pleasant RMM experience
What do you like best about the product?
A combination of the application being easy to use, easy to implement and exceptional customer support is what makes using NinjaOne a pleasant experience. Compared to various other RMM tools we have used, NinjaOne is the tool that best fits our needs. The setup was quick and easy, and also came with onboarding support from the team at NinjaOne who were very helpful in getting things integrated.
What do you dislike about the product?
With the unlimited amount of included users, we were looking forward to implementing remote access capabilities to some of our remote users (access to PC from mobile device). Many of these users would be using their phone for remote access, unfortunately, mobile support for end users isn't properly implemented yet. There are various other features that we wished NinjaOne would implement (multi split window for multi-monitor when remoted into remote PC for example), some of which are on their roadmap, some of which are not.
What problems is the product solving and how is that benefiting you?
We use it primarily as a tool to remotely access devices, of which we had previously used a tool that was relatively slow and lacked certain features that NinjaOne has. The ease of use of NinjaOne's remoting capabilities has saved our department time by not having to troubleshoot random issues that we had experienced with a different RMM solution that we used previously.
Easy to learn, easy deployments!
What do you like best about the product?
I love how easy it is to learn all the features included with NinjaOne. This is a great solution if you are not running a domain, needing to create group policies and needing to automate your systems. I love that I can remotely send Powershell scripts, Java script, batch scripts and more from the agent. I love you can see computer vitals and file structure and events, without actually remoting into the pc, all from the browser.
What do you dislike about the product?
I dislike that all my automated scripts run inthe background. There are a few scripts I would like to have go to the forground to confirm updates are done and it would make it easier to run some custom software we have.
I also dislike how limited the reporting is. I would like to see more detailed reporting about hardware, like average cpu usage, memory usage, etc.
It would also be cool if we had GPU monitoring as well. we can pull the specs but it would be nice to see vram usage and gpu clock usage as well.
I also dislike how limited the reporting is. I would like to see more detailed reporting about hardware, like average cpu usage, memory usage, etc.
It would also be cool if we had GPU monitoring as well. we can pull the specs but it would be nice to see vram usage and gpu clock usage as well.
What problems is the product solving and how is that benefiting you?
Adding a MDM is something I am looking forward to! We have a few iPads I would love to put our software on and monitor as well.
Better and better
What do you like best about the product?
We moved from pulse way to ninja a while ago and have found so many things better.
The ninja remote utility is amazing
Ticking system we have used
The ninja remote utility is amazing
Ticking system we have used
What do you dislike about the product?
Wish mdm would be controllable
Meraki has a great system
The install to computer need work on some applications
Meraki has a great system
The install to computer need work on some applications
What problems is the product solving and how is that benefiting you?
We use monitoring of all of our servers and used we hook with teams so we get alerts
Setting up different alerts and having auto actions based on conditions
Integrated ticketing system where we can link the computer and pull up history as needed
Setting up different alerts and having auto actions based on conditions
Integrated ticketing system where we can link the computer and pull up history as needed
Very good experience. Easy to deploy and very effective
What do you like best about the product?
Ease of deployment and feature set. Product documentation vidoes are great.
What do you dislike about the product?
Not many downsides that I can think of. Maybe more integrations?
What problems is the product solving and how is that benefiting you?
Remote access, ease of patc management. Helpdesk.
All in one
What do you like best about the product?
What I love is the all in one setup on NinjaOne. What I mean is that I can remote into our devices as well as do ticketing system and deploy software from the same admin portal. I also love the fact that I can see the full details of a device such as Domain, OS, IP Address of the hardwares of the wifi and LAN as well as the serial number of the device. I don't have to physically go to the location of the device to get any of this information and I love it because it saves me time. I am a all in one IT person in our company and this helps me so much.
What do you dislike about the product?
The third party AV that I have to create a single install file per device instead of being able to deploy the AV to all devices at once with one install file.
What problems is the product solving and how is that benefiting you?
Ninja helps me so much view issues that the end users would never know they have for example memory usage and hard drive space being low. These issues would never be brought up to me by end users as many don't know what they mean but Ninja sends me a notification about these issues and I am able to fix it before it makes it worst or crashes their system.
NinjaRMM -Quickly Evolving and Improving RMM Tool
What do you like best about the product?
The best parts of NinjaOne are the fact that it is continuously being improved with features that the actual users have input on with their unique feature voting and progress page.
Their support is also insanely fast and helpful. Free Engineering hours is nuts
Their support is also insanely fast and helpful. Free Engineering hours is nuts
What do you dislike about the product?
It is a smaller RMM so the user base isnt as big as some of the big dogs but it is quickly catching them
What problems is the product solving and how is that benefiting you?
It is solving my issue of keeping all of our devices up to date, patched and secured. This gives me more time to focus on the bigger picture IT issues which is invaluable for a one man IT department
From nothing to RMM: NinjaOne is the one you need.
What do you like best about the product?
Before we started using Ninja we didn't use any RMM. We don't have a lot of endpoints. About 50. But still, as a one-man department, it is a lot of work. So I decided I want to manage all our Endpoints easier. There were a lot of parties, but Ninja stood out.
The interface is modern, sleek but easy. The management tools are fast, and you really don't need any documentation or explanation to get started. However, when you need support, they are great. They'll help you within a few hours.
The design, speed and how easy it is to use made NinjaOne stand out for me. They also develop new features like a MDM now, which only expands the whole platform. When you wish you can use Documentation features to build your own documentation, and a complete ticket system, removing the need for a seperate one, like for example TopDesk.
NinjaOne is a cloud service. You install a small service on the devices, and that's it. So implementing and integrating it was very easy. It was done within a few days. Support is willing to help, but for us there was no need for it.
In the end, if you need a RMM. NinjaOne is the product to take a look at. Since we've implemented it I almost use it daily, for good monitoring purposes.
The interface is modern, sleek but easy. The management tools are fast, and you really don't need any documentation or explanation to get started. However, when you need support, they are great. They'll help you within a few hours.
The design, speed and how easy it is to use made NinjaOne stand out for me. They also develop new features like a MDM now, which only expands the whole platform. When you wish you can use Documentation features to build your own documentation, and a complete ticket system, removing the need for a seperate one, like for example TopDesk.
NinjaOne is a cloud service. You install a small service on the devices, and that's it. So implementing and integrating it was very easy. It was done within a few days. Support is willing to help, but for us there was no need for it.
In the end, if you need a RMM. NinjaOne is the product to take a look at. Since we've implemented it I almost use it daily, for good monitoring purposes.
What do you dislike about the product?
The only thing I experienced was that there is no real possibility to create Folders for your endpoints. You can create Locations, but a Location cannot be Split apart in Folders. There are ways to do this, but it is not how it should be.
The support noted this and submitted it as a feature request. So all in all, I believe they are taking a look at it.
The support noted this and submitted it as a feature request. So all in all, I believe they are taking a look at it.
What problems is the product solving and how is that benefiting you?
As a one-man department in IT there was a lot of work with almost no overview and management. With NinjaOne I have a clear dashboard with all options, making it easy to patch and help remotely.
Solid and reliable with responsive support.
What do you like best about the product?
We moved to NinjaOne (NinjaRMM) about two years ago. We were looking for a comprehensive device management and patching solution that allowed us to have insight into how our devices were being used by employees. NinjaOne has met and exceeded those requirements. Truthfully it's saved us a few times by drawing attention to connectivity issues that weren't being alerted on by other monitoring solutions that were in place. The devices in question appeared online in other monitoring solutions but when we checked NinjaOne it was showing offline.
We use the product daily, mostly for monitoring purposes. Once we were set up and going we haven't had to intervene at all really. Deployment was straightforward, the packages are easy to generate, and Ninja is great a letting you set up a robust heirarchy to organize your devices. We haven't had to contact customer support much at all but when we have they've been responsive. We find most issues can be resolved with their extensive knowledge base and tutorial system.
We use the product daily, mostly for monitoring purposes. Once we were set up and going we haven't had to intervene at all really. Deployment was straightforward, the packages are easy to generate, and Ninja is great a letting you set up a robust heirarchy to organize your devices. We haven't had to contact customer support much at all but when we have they've been responsive. We find most issues can be resolved with their extensive knowledge base and tutorial system.
What do you dislike about the product?
The only thing I can really complain about is that we haven't had much luck with automation when it comes to pushing out software that isn't directly integrated with Ninja. To be fair, the software we were attempting to push out was minor/not business critical so we didn't contact support regarding the issue. We simply installed it directly on each machine and left it at that. I wouldn't really ding Ninja over this issue when everything else has worked well.
What problems is the product solving and how is that benefiting you?
We originally purchased NinjaOne for patch management. We needed better visibility into what patches were being installed where and when. NinjaOne met that requirement easily. As NinjaOne has improved we've begun using the product for monitoring, support, and having a clear picture on the state of our equipment.
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