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Little to Complain About
What do you like best about the product?
The absolute best feature that I like over Datto is the ability to command line on the machine while the user is working without disturbing the user. The Ninja remote tool is far better than Splashtop. I also like that the Ninja agent appears to be less resource heavy on the target machine. They also have a very extensive library of scripts we can use and a YouTube channel of how we should use them. I like that I can apply different policies to different sets of PCs based on their location or as a one-off.
What do you dislike about the product?
It is hard to track the percentage complete for a task that was applied across multiple machines. I could really use the ability to chat with a client's machine BEFORE remoting into it. Patching has also been an issue becuase of the third-party who packages these up for Ninja. I forget the name of that company.
What problems is the product solving and how is that benefiting you?
Remote management for the most part.
NinjaOne Review
What do you like best about the product?
I like the Splashtop intergration and the update management
What do you dislike about the product?
Cannot stay logged into the agent portal all day. Times out too fast.
What problems is the product solving and how is that benefiting you?
Single pane for update management and remote access for supporting end users.
2023 Review
What do you like best about the product?
The most helpful aspect of NinjaOne is the ability to remote in and help users. It is also nice to be able to have a central database for bitlocker keys.
What do you dislike about the product?
The only thing I dislike about NinjaOne is their inconsistent automations of updates.
What problems is the product solving and how is that benefiting you?
It solves the problem of keeping a non-on prem database of bitlocker keys.
Great endpoint management tool
What do you like best about the product?
Easy analytics of how our devices are performing across the organization. It comes with a great dashboard that we use to report to leadership
What do you dislike about the product?
NinjaOne is an expensive tool wish it were cheaper
What problems is the product solving and how is that benefiting you?
Allowing us to easily patch and remote into devices. Also allowing us to be proactive with support instead of reactive.
A very admin friendly experience
What do you like best about the product?
everything being in one place makes the experience seamless. Being able to go from a ticket to the device straight into remote desktop wiht less than three clicks is amazing. It has significantly shortended the time needed to complete many tasks.
very seamless transition from our current devices
very seamless transition from our current devices
What do you dislike about the product?
alot of options and configurations when you first start using it but you get used to it.
What problems is the product solving and how is that benefiting you?
everything being in one place allows us to create and push out policies that we would have never have been able to configure before.
Good software - Would Recommend
What do you like best about the product?
Ninja is a great service which provides many features for device management whilst also incorparting a ticketing system.
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
What do you dislike about the product?
Ticketing Automations can sometimes fail with no failure reason
Missing some ticketing functionality
Missing some ticketing functionality
What problems is the product solving and how is that benefiting you?
Having all of our management systems in one place
Automation in Device patching
Automation in Device patching
Great RMM
What do you like best about the product?
NinjaOne is making it easier for us to monitor our laptops and servers and install all corporate software. Very easy and fast implementation and provides us with an effective software deployment. Early access features are really useful
What do you dislike about the product?
We have no complaints about this RMM. It is the best RMM we have tried
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us with software deployment and laptop configuration.
Great support and great functionality using their services.
What do you like best about the product?
To be able to remote without issue to users is a great tool to have, A long with ease of implementation, with a number of feature such as health and automatic updates that i can schedule. I use it all the time and customer support is always helpful and friendly.
What do you dislike about the product?
I can't say a bad word for NinjaOne or the team that has been dealing with any support issues i've had.
What problems is the product solving and how is that benefiting you?
For the most part it's benefiting me using Remote support for users and watching PC health and for pushing updates to user
It is an exceptional system for preventive, corrective, and ticketing purposes.
What do you like best about the product?
Control and maintenance of devices.
Ease of implementation.
Ticket management.
Customer support.
Ease of implementation.
Ticket management.
Customer support.
What do you dislike about the product?
Two-factor authentication for end users can pose a problem when they do not have a device enabled for this function.
What problems is the product solving and how is that benefiting you?
We have few personnel resources in the technical department and NinjaOne helps us, especially to shorten the time in resolving incidents and to centralize all the information in the same tool.
Very satisfied with the company Ninja
What do you like best about the product?
For us, monitoring the systems is currently the best option. We can see the update status of the systems and manage them all from here. Furthermore, the systems can be easily integrated. Support for the users is therefore quickly possible for us.
What do you dislike about the product?
At the moment, not all updates are being displayed correctly to us. However, Ninja is working on it.
What problems is the product solving and how is that benefiting you?
A central management for all updates with our customers. A unified overview. Central access to our customers' systems.
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