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Experience with NinjaOne is good and we think it's very interesting app for IT.
What do you like best about the product?
The best thing about NinjaOne is for sure support. Another good thing is that all features like backup, remote desktop, ticketing, patch management and so on... is in one place.
What do you dislike about the product?
The thing we don't like must for sure be that we are not able to contact user before we connect to them.
What problems is the product solving and how is that benefiting you?
Ticketing and PC backup.
Flexibility
What do you like best about the product?
Ninja One brings a small revolution in terms of management and vision of our IT infrastructure. Application deployments are done seamlessly, integrating a new machine is also easy, and managing various policies is intuitive.
The perfect tool to manage your IT infrastructure efficiently and flexibly.
The perfect tool to manage your IT infrastructure efficiently and flexibly.
What do you dislike about the product?
Repeated two-factor authentication
The latency time sometimes for an app to deploy (it's random)
The latency time sometimes for an app to deploy (it's random)
What problems is the product solving and how is that benefiting you?
The overall view of the IT infrastructure is very beneficial and saves us valuable time.
NinjaOne - IT Professional's Swiss Knife
What do you like best about the product?
NinjaOne is swiss army knife for all IT professionals. A must have for organizations that manages multiple endpoints.
What do you dislike about the product?
The application deployment and upgrade process can be improve. The development team is at work to get this solved.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, I have to deal with several applications handling different services needed in supporting an organization. My organization saved money by removing all other applications and maintain just one. NinjaOne is all you need.
NinjaOne - a solution for each problem
What do you like best about the product?
I like that NinjaOne has a variety of tools built in, from ticketing or remote screen support, to automations for devices.
What do you dislike about the product?
While NinjaOne has many offerings, it unfortunately is not (yet!) a knock-out choice when compared to some industry-related juggernauts. I've used it over several version iterations and the maturing is at a respectable, digestible pace for IT organizations using NinjaOne, so this is a good silverlining.
What problems is the product solving and how is that benefiting you?
A single "pane of glass" is always a welcomed tool in an IT depts arsenal, so as NinjaOne matures it's offerings, each solution (ticketing, automation, device mgmt, etc.) gets better and better.
Very Happy with Ninja
What do you like best about the product?
How easy it was to set up and get going. The ease of use was excellent compared to Solarwinds.
What do you dislike about the product?
Don't have scripts to alert to printer issues.
What problems is the product solving and how is that benefiting you?
To keep on top of the alerts and issues before the customer needs to call our office
NinjaOne does everything!
What do you like best about the product?
Ninja's ability to streamline our endpoint management is priceless.
From Windows desktops to Android device management, NinjaOne does it all.
The Apple and Android MDM capabilities are what really sets NinjaOne miles above the rest, to be able to manage all of our devices irrespective of platform is a game changer.
The real-time performance metrics are incredible and allow my team to manage all of our endpoints quickly and effectively, saving time, money and valuable resources that we can deploy elsewhere with the knowledge that NinjaOne has us covered.
The on-going development of NinjaOne is also great to see. In the 4 years or so that I've been using NinjaOne, it's developed so much, so it's exciting to see where it will be in the next 4 years!
A shout-out to or account Manager, Marco. He's always approachable, knowledgeable and down-to-earth - such a great guy!
From Windows desktops to Android device management, NinjaOne does it all.
The Apple and Android MDM capabilities are what really sets NinjaOne miles above the rest, to be able to manage all of our devices irrespective of platform is a game changer.
The real-time performance metrics are incredible and allow my team to manage all of our endpoints quickly and effectively, saving time, money and valuable resources that we can deploy elsewhere with the knowledge that NinjaOne has us covered.
The on-going development of NinjaOne is also great to see. In the 4 years or so that I've been using NinjaOne, it's developed so much, so it's exciting to see where it will be in the next 4 years!
A shout-out to or account Manager, Marco. He's always approachable, knowledgeable and down-to-earth - such a great guy!
What do you dislike about the product?
It's hard to say, I like all of Ninja's features.
What problems is the product solving and how is that benefiting you?
Software Patching - We can ensure patch compliance much easier with NinjaOne than we could with WSUS.
Reporting on software patching is very good too.
Proper RMM - Giving us full metrics of devices as and when my team need them.
MDM - Managing both Apple and Android devices in the same platform as our Windows endpoints is really useful.
Reporting on software patching is very good too.
Proper RMM - Giving us full metrics of devices as and when my team need them.
MDM - Managing both Apple and Android devices in the same platform as our Windows endpoints is really useful.
Positive experience
What do you like best about the product?
The ease of use and implementation of devices
What do you dislike about the product?
it is hard to use the scripts and custom fields.
What problems is the product solving and how is that benefiting you?
Remote assisstance, device deployment and life cycle management
Ninja has been a very useful tool for our environment at multiple levels.
What do you like best about the product?
Ninja is very user friendly and has a very resourceful userbase and support. I'm on the discord server for Ninja and its been very useful to see what other people utilize Ninja for.
What do you dislike about the product?
The worst thing is probably the Ninja client uninstall process. When someone deletes a computer from Ninja and we want to add it back later it seems that you have to dive into the registry to get it to fully uninstall then reinstall afterwards. Some sort of tool would be nice to have to do a complete uninstall of the client.
What problems is the product solving and how is that benefiting you?
Making patching easier to manage. User support more streamlined with the new ninja remote. Overall making my job more efficient.
Easy to use and powerful tool for troubleshooting.
What do you like best about the product?
Very easy to navigate and super easy to find out vital information regarding devices when troubleshooting issues remotely.
What do you dislike about the product?
Would like to be able to add some more customisation such as branding or adding our own icons.
What problems is the product solving and how is that benefiting you?
Quick and simple remote access, however the biggest problem it solves for us is deploying software remotely.
NinjaOne is THE RMM Solution
What do you like best about the product?
Aside from their full suite of features, their support team is by far the best I've used in any industry. Microsoft could learn a thing or two from their support model. Their account manager team far exceeded my expectations. I've personally used Pulseway, ConnectWise/Manage and there's no comparsion. They offer more third-party intgrations than any other platform. Support cases are almost always resolved the same day they're opened.
What do you dislike about the product?
Having used several RMMs over the years I can honestly say I/we have no dislikes regarding NinjaOne.
What problems is the product solving and how is that benefiting you?
Increases our efficency , saves time and money. I'm a one-man IT department and I can manage our entire infrasturue from my desk. Less trips inbetween locations, etc.
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