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My experience with working with NinjaOne is almost a year.
What do you like best about the product?
The best is the ability to manage devices outside the local network.
What do you dislike about the product?
Uninstalling the software does not always succeed.
What problems is the product solving and how is that benefiting you?
Ability to manage equipment in one place
amazing day to day tool
What do you like best about the product?
Easy to use Remote Access Tool for admins and end users, Easy to integrate scripts and automation for daily tasks and processes.
What do you dislike about the product?
Sometimes is hard to find correct settings for Tasks/Scheduled Tasks, or some others. I just want to simply select one or all devices and run some script. I always need to schedule them, and script is not sucessful with more than 100 devices, I always run them in small batches.
What problems is the product solving and how is that benefiting you?
i don't have to walk around to check computers i see everything on screen.
Good experience working with NinjaRMM
What do you like best about the product?
A cloud solution that is not tied to a specific infrastructure.
What do you dislike about the product?
Nothing. So far all good. At first I had to learn how to use the system, but this is a normal learning process.
What problems is the product solving and how is that benefiting you?
The number one thing is remote access. In previous experience with other solutions, there have been problems connecting to endpoints when they are outside the enterprise network. No such problem with NinjaRMM. Love the management of end devices. And the ability to use tools like CMD remotely.
Absolutely superb from the initial contact through evaluation and now implementation
What do you like best about the product?
Ease of use. Dashboards are informative and policies easy to configure
Support. The support teams are outstanding
Support. The support teams are outstanding
What do you dislike about the product?
The NMS piece needs some work especially with monitoring interfaces we cannot select interfaces we need its all or nothing
What problems is the product solving and how is that benefiting you?
Our previous tooling was difficult to administer and very fragmented Ninja brings it all together. It solves so many of our issues, remote management, third party management, patching, software inventory and management and inventory. Love the new dashboards with extended timelines
Best RMM solutions
What do you like best about the product?
Whilst doing research to move away from a major RMM vendor we stumbled upon Ninja RMM, from the sales process up to intergration/rolling out the process was well managed and the teams very helpfull.
The features are top notch.
We use it daily for in our support based organization with great success.
The features are top notch.
We use it daily for in our support based organization with great success.
What do you dislike about the product?
It is not the cheapest solution, especially if you stay in a Non-dollar currency country.
What problems is the product solving and how is that benefiting you?
Better patch management
Better asset tracking
Very good remote assistance tools
Excellent script facilities
Better asset tracking
Very good remote assistance tools
Excellent script facilities
Perfect
What do you like best about the product?
What I like the most is its graphical environment and ease of use.
What do you dislike about the product?
Not being able to automate the installation of printers
What problems is the product solving and how is that benefiting you?
Not being able to give clients access to independent portals.
moderately positive
What do you like best about the product?
simple intuitive UX, remote control options
What do you dislike about the product?
NMS (Custom SNMP) relitavely under developed, customer support inefficient; tickets seem to get bounced back a lot
What problems is the product solving and how is that benefiting you?
remote support, endpoint monitoring, patch management, automation
Userfriendly system and friendly user support!
What do you like best about the product?
I like in particule the usability and the clearity in the presentation of information and alert. It's very useful to apply policies and to remot control your endpoints.
It's a been very easy to setup and quite easy to automatic enroll all the endpoints. We're using the system daily. We integrated it with our Office365 SSO and the support is very responsive, without additional costs.
It's a been very easy to setup and quite easy to automatic enroll all the endpoints. We're using the system daily. We integrated it with our Office365 SSO and the support is very responsive, without additional costs.
What do you dislike about the product?
The ticketing system has still some limits, I think because it's a quite new feature. I hope it will be evolved in the near future
What problems is the product solving and how is that benefiting you?
Remote control and monitoring of endpoint.
Possibility to force policies
Possibility to force policies
Half baked
What do you like best about the product?
This product has good support and a good community behind it. It does the basic job of patching and monitoring devices, but when it comes to real automation, especially for policy automation, there's a lot to be desired.
What do you dislike about the product?
Ninja still seems half finished to me. The ease of integration just isn't there like with more mature toos.. The documentation tool isn't great. There's no Pax8 integration. The lack of a device search results table is a pretty glaring deficiency. Ninja requires you to pretty much search for everything. The worst part is you can only apply one condition per automation. Reporting and error logs are pretty bad, I mean you really have to dig into a lot of BS to fingure out why a patch install fails. It's a lot of little things, but they really add up.
What problems is the product solving and how is that benefiting you?
Setting up and onboarding new users, patch management and updates, remote support.
client for 3 months with 100 pc clients
What do you like best about the product?
Easy to use, what I use the most:
- Real-time inventory tracking and monitoring.
- Script execution.
- Remote command line.
- Software deployment.
- Ninja Remote
Quick integration and easy to implement.
Responsive customer support.
- Real-time inventory tracking and monitoring.
- Script execution.
- Remote command line.
- Software deployment.
- Ninja Remote
Quick integration and easy to implement.
Responsive customer support.
What do you dislike about the product?
-impossibility of installing the ninja client in "read-only" mode (for sensitive servers I would like to have monitoring only without the ability to act remotely)
-software deployment is very random
-on client PCs there is a lack of local user account management
-on client PCs there is a lack of user profile management and file associations
-the administration tab is too disorganized
-Ninja Remote: there is no copy/paste between the host PC and the client, and no click/drag of documents
-software deployment is very random
-on client PCs there is a lack of local user account management
-on client PCs there is a lack of user profile management and file associations
-the administration tab is too disorganized
-Ninja Remote: there is no copy/paste between the host PC and the client, and no click/drag of documents
What problems is the product solving and how is that benefiting you?
Fleet management even remotely.
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