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3,168 reviews
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NinjaOne has been a great platform to use for ticketing and devices. It is easy to navigate.
What do you like best about the product?
I like how easy it is to navigate and how user friendly the site is as well. If I need support form NinjaOne as well they are wuick to respond to emails.
What do you dislike about the product?
I haven't really seen anything that I have disliked.
What problems is the product solving and how is that benefiting you?
It helps with us being able to remote into end user machines who are needing IT assistances and also acts as the same platform to submit tickets to.
Review of GAT for NinjaRMM
What do you like best about the product?
Ninja allows me to carry out a complete management of the company's teams.
What do you dislike about the product?
Getting started with the tool is a bit tricky
What problems is the product solving and how is that benefiting you?
Before using Ninja, our equipment was outdated in terms of updates. Since we have implemented Ninja, we have performed much better in that respect.
NinjaOne is an excellent choice for those looking to optimize their IT management.
What do you like best about the product?
An antivirus solution for the mobile phone.
What do you dislike about the product?
its lack of intuitiveness in its use.
What problems is the product solving and how is that benefiting you?
Technical support and ticketing
Best RMM software
What do you like best about the product?
Easy to use
Super efficient customer support
Onboarding process
Super efficient customer support
Onboarding process
What do you dislike about the product?
It's 4 month I use NinjaOne, nothing to dislike.
What problems is the product solving and how is that benefiting you?
I can give supporto to +200 endopoint in one console
Software as a Service as it should be.
What do you like best about the product?
It is really easy to use and onboard our team. It has a wealth of features we wouldn't be able to find in one other single product. We use it daily already while still implementing it into our processes. Also customer support and training material is really helpful and we are looking forward to integrate it tightly with our other toolings.
What do you dislike about the product?
As European and espacially as German I would love to see more international date formats and more than anything else 24-hour-time. AM & PM can be confusing especially when you're in a rush.
What problems is the product solving and how is that benefiting you?
With NinjaOne we gain a lot of insight into our fleet of endpoints and with the integrated ticketing system tickets get directly attached to devices which makes it really efficient to tie a problem described in a ticket directly to the machine it concerns.
Just the tool we were looking for.
What do you like best about the product?
With NinjaOne, our IT team can manage all their endpoints and provide support to end users within a fast, modern, and intuitive platform, improving technician efficiency and user satisfaction.
What do you dislike about the product?
We have not yet found any issues with the platform.
What problems is the product solving and how is that benefiting you?
Monitoreo
Simple and effective
What do you like best about the product?
Very simple to set up, simple to deploy except for nomads. Agile use and quick to understand.
What do you dislike about the product?
The deployment was complicated at first because I didn't have the right information for its first deployment. I had to roll back, but then it was very simple.
What problems is the product solving and how is that benefiting you?
tracking of updates, firmwares, status of the fleet, and handling
A tool that exceeds expectations, with unconditional support from the manufacturer
What do you like best about the product?
Versatility, adaptation, and simplicity in use
What do you dislike about the product?
The limited connection with third-party environments (billing, etc.)
What problems is the product solving and how is that benefiting you?
Whenever we have raised doubts, they have brought us solutions.
Very Good
What do you like best about the product?
The implementation and ability to create scripts for different operating systems. Both technical support and the account are always attentive to any problem. They solve everything very quickly. ANNUAL UPDATE: We have been using it for a little over a year and everything meets the expectations created. Ninja is constantly updated to facilitate management on Apple computers and mobile devices.
What do you dislike about the product?
I haven't found any so far, everything is fine until now.
What problems is the product solving and how is that benefiting you?
Solve time and distance problems by being able to control all equipment and operating systems remotely.
NinjaOne - Best RMM solution we've experienced so far
What do you like best about the product?
Easy onboarding, integration with BitDefender GravityZone, fantastic scripting engine, custom variables to automate tasks and report results is a game changer, attentive account management, excellent and responsive technical support, and competitive pricing.
What do you dislike about the product?
Other than the reporting engine, we're still to find the negatives
What problems is the product solving and how is that benefiting you?
Automating routine tasks via advanced scripting engine and use of custom variables to report results is a game changer. Cuts down on helpdesk tickets and background noise, and recaptures time for less routine engineering tasks.
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