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Great product that is being made even better
What do you like best about the product?
Not to long ago we switched over to NinjaOne from our previous RMM. I will say you know a company is good when they let you have 4 weeks with a demo. There is nothing more refreshing than having the ability to really use a product for a span of time and really have time to see what the product has to offer. Ninja is easy to use with out overly populated UIs. We had most of our fleet in NinjaOne in a span of a few days. The customer support has been great .
What do you dislike about the product?
I am not 100% sold on their remote software but I will say they integrate with a number of remote solutions so I don't have to use their solution if I don't want too.
What problems is the product solving and how is that benefiting you?
We had and RMM in place before we switched over to NinjaOne. We were gettinging annoy with seeing how many product NinajOne integrates with when ours wasn't. Also NinjaOnes patching is top teair at the moment.
Responsive. Amazing UI.
What do you like best about the product?
Much faster and responsive than ManageEngine. Clean looking.
What do you dislike about the product?
using it with MAC. Sometimes Ninja needs to be reinsatalled. Sometimes needs to restart Ninja services.
What problems is the product solving and how is that benefiting you?
Its just faster and looks better then other RMM.
Pretty straight forward to use and is quite powerful for what we need in an RMM solution
What do you like best about the product?
- Easy to use
- Powerful features
- I like the fact that we can onboard server hosts
- Powerful features
- I like the fact that we can onboard server hosts
What do you dislike about the product?
On occasions we have found that there can be issues using the remote connection
What problems is the product solving and how is that benefiting you?
Remote device manegment and third-party software patching
Just a great product to use
What do you like best about the product?
Simple and easy to use, but still has functionality that allows me to effectively manage my clients and provide a first rate service. The support that I recieve from my NinjaOne manager, Ben, has been first rate, I never recieved this level of support from past vendors.
What do you dislike about the product?
No dislikes as such, but I do wish that ceratin enhancements on the roadmap would materialise more quickly, for instance - the ticketing module.
What problems is the product solving and how is that benefiting you?
Giving me a "one-stop" dashboard where I can see all my clients at a glance is so valuable. I travel for work and I can just open my laptop and see if there is anything to deal with in an instant. I am currently delving into automations and finding the way Ninja handles this is superb.
I am constantly learning about the product, which I love.
I am constantly learning about the product, which I love.
Exciting
What do you like best about the product?
I like that it is user-friendly, easy to use and it has useful features to protect once machine.
What do you dislike about the product?
I noticed that after running a script there is no section to check if the job was successful or not (I have to connect to each machine to see the activities) I think it would be cool if NinjaOne had a job feature for all the machines in one section, that will save us time.
What problems is the product solving and how is that benefiting you?
It is helping me patch a bunch of machines accurately and efficiently.
Ninja Makes Management Easy
What do you like best about the product?
One portal to monitor and manage all aspects
What do you dislike about the product?
The editor in the ticketing system has poor formatting.
What problems is the product solving and how is that benefiting you?
Ticketing system and remote administration
Ninja makes my life easier as an IT Professional
What do you like best about the product?
Ninja allows me (on 2 accounts) to monitor/control/diagnose and maintain our workstations and servers and the workstations and servers of our clients! I've been in IT for several decades and as an individual, I am 1000% more effective than I could be without this tool.
What do you dislike about the product?
As a professional, we've got clients that have their own Ninja system in place, as well as our own. It would be VERY nice if I could manage all of my NInja resources with a single email address. Having to maintain/create more email addresses for multiple clients is a bit of an inconvenience.
What problems is the product solving and how is that benefiting you?
The ease of use of this product allows for me to do a large part of my job from my desk. There is very little having to go to the end user in order to diagnose/troubleshoot and solve issues from end users. That makes me a LOT more efficient in my daily responsibilities.
Happy with NinjaOne
What do you like best about the product?
Unlimited support
Clean GUI
Training videos
Doesnt have too many things turned on out of the box
Clean GUI
Training videos
Doesnt have too many things turned on out of the box
What do you dislike about the product?
Doesnt have a Vulnerability scanning tool built in
Still trialing the MDM solution
Still trialing the MDM solution
What problems is the product solving and how is that benefiting you?
A typical RMM tool but better than other tools that we know
I love the NinjaOne platform!
What do you like best about the product?
I love being able to remote in and interact with clients in real time. It is very easy to use the platform, I figure stuff out on my own most of the time without ever having to submit a ticket or ask a colleague for help. I feel that the system is very intuitive and the way things are put together just make sense. I love that the system tells me everything I need to know about the clients computer, it's easy to remote into machines and communicate with the clients. Anytime I have submitted a ticket, I have received excellent service at least within 20 minutes of my initial submission. When we first implemented the NinjaOne system, it was very easy going and all went very smoothly, which myself and all of our clients have enjoyed. We use this system every single day, and I can definitely say that all around, this is the best remote support/tickteing platform I have ever dealt with! Integration goes smoothly as well. I can't rave enough about NinjaOne.
What do you dislike about the product?
I don't dislike anything about the NinjaOne platform. I think it is fantastic and has served our small business fantastically. I'm extremely glad that we switched platforms, I don't want to use anything except NinjaOne.
What problems is the product solving and how is that benefiting you?
The platform is better and more user friendly than Nable, the platform that we used prior to NinjaOne. NinjaOne allows my team to do whatever we need to do, all while being remote. We can service customers from Florida to California without ever having to leave the state.
Efficient, Easy and Productive
What do you like best about the product?
The most helpful thing is being able to sort through tickets that come in by each of our clients. It's easy to use when needing to remote into any user's machine while still allowing for us to provide great customer support.
What do you dislike about the product?
The only downside that I can see with the platform is not being able to close out tickets immediatley and needing to wait for them to systematically close. Aside from that, I have no issues.
What problems is the product solving and how is that benefiting you?
Having QuickConnect is definitley a fantastic feature to have now that it is live!
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