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ninja
What do you like best about the product?
easy to use when deploying patches. Works great most of the time.
What do you dislike about the product?
Not able to uninstall a patch or program when it says uninstall. Have to directly connect to maching and uninstall the program. Not always able to install patches. sometimes it says install but fails for any number of reasons. Even if i manually try to install a patch it still shows fail.
What problems is the product solving and how is that benefiting you?
getting patches to install first time.
Follow up takes a day or 2 to get back to us. Not a timely response.
Follow up takes a day or 2 to get back to us. Not a timely response.
screen remote issue
What do you like best about the product?
Easy to login and launch desktop from home.
What do you dislike about the product?
It was frustating to use with my computer that had two monitors. I often had to go to my settings and mirror my screens to be able to use on my home computer. I would have liked to be able to use two screens at home as well.
What problems is the product solving and how is that benefiting you?
Not having a laptop to take home
A comprehensive solution for all remote desktop needs
What do you like best about the product?
NinjaOne offers a variety of tools for remote desktop services, allowing for easy changes without interrupting the user. The ability to write scripts in CMD or PowerShell, along with a library of scripts created by Ninja, can be implemented on a computer instantaneously. You can access the file explorer and task manager from the available windows and quickly identify in-depth problems such as memory leaks. It's easy to learn, with much of it displayed on your dashboard. The customer support is excellent, offering one-to-one sessions and the usual technical support. As a frequent user of all the features, there are rarely any issues.
What do you dislike about the product?
The term "needs attention" is used as an umbrella term for all issues, making it difficult to understand the specific problems at first glance. Some features, such as the script library, can be hard to find for first-time users.
What problems is the product solving and how is that benefiting you?
The ability to remotley help users that require assistance, while being able to monitor and manaNinjaOne allows you to remotely help users who require assistance while being able to monitor and manage user systems effectively
An already great but evolving management tool!
What do you like best about the product?
It's easy to use, and since the Remote Support Tool is the backbone of the solution, there are so many tools integrated, with more to come.
What do you dislike about the product?
looking forward to having many more features.
What problems is the product solving and how is that benefiting you?
It helped me auto-deploy a lot of settings for security.
Great product for managed service providers.
What do you like best about the product?
It's a complete stack of managed service tools to allow us to manage our customer environments. Implementaiton and maintenance is easy.
The support and account management teams are responsive and pro-active in all our dealings with them.
The support and account management teams are responsive and pro-active in all our dealings with them.
What do you dislike about the product?
It's hard to mention a downside. Sometimes the more complicated policy enforcement can be a bit unintuitive but there is an active user community on the Dojo and a responsive support team.
What problems is the product solving and how is that benefiting you?
AS a single management platform for our small-business users, it works a treat. Our ability to quickly and remotely solve customer issues is a real plus.
Many of our customers are now looking at Essential 8 compliance and NinjaOne plays a large part in that.
Many of our customers are now looking at Essential 8 compliance and NinjaOne plays a large part in that.
A great tool for endpoint management!
What do you like best about the product?
I use NinjaOne every day. I find it more useful than any other tool that I have used in my IT career. NinjaOne. It is simple to implement and integrates with our security software, allowing it to notify my team of security issues. There are many other integrations with other security software and ticketing systems, which are listed on their site.
NinjaOne continues to add more features every few months. The last version introduced custom payloads for Apple MDM, which makes single-app configurations possible and also helps with installing apps that require specific configurations for setup.
Device tags are now available. I can now create tags and apply them to specific devices that will work with automation and device deployment. Unmanaged devices can now be tracked within NinjaOne, such as printers, headsets, phones, and other higher-cost devices, which makes reporting and audits much easier.
NinjaOne continues to add more features every few months. The last version introduced custom payloads for Apple MDM, which makes single-app configurations possible and also helps with installing apps that require specific configurations for setup.
Device tags are now available. I can now create tags and apply them to specific devices that will work with automation and device deployment. Unmanaged devices can now be tracked within NinjaOne, such as printers, headsets, phones, and other higher-cost devices, which makes reporting and audits much easier.
What do you dislike about the product?
I would like to see emails that are formatted in a more legible/readable layout. A lot of notifications are now harder to read and have become a blob of info that makes it hard to find specific information quickly and easily. An example of this is Active Directory notifications. They show as a paragraph of information, and it's very difficult to sort everything out.
What problems is the product solving and how is that benefiting you?
Running scripts remotely has helped push multiple devices at once. A remote command prompt makes it easy to run some commands without the users being aware. I enjoy having a simple file manager on individual devices to view, upload, or download files. The ability to look at the overview of a device and see all the resources being utilized like having a task manager (performance tab) open. I am up to date on the device with the activity log showing useful information about users logging in and out, reboots, network adapters, scripts being run, and whether they were completed with success or failure.
NinjaOne has enhanced our patching strategy
What do you like best about the product?
The intuitive UI has been very impressive, along with all the integration it has (Crowdstrike)
What do you dislike about the product?
Currently it does not do vulnerability scanning.
What problems is the product solving and how is that benefiting you?
The ability to automate patching and enrolling devices via Jamf/Intune
Great RMM Software for Network and Systems Admins
What do you like best about the product?
NinjaOne is an outstanding IT management solution that simplifies IT team operations with its unified platform. We've used other RMM software, but they tend to lack some features or their dashboard feels sluggish and a little out dated. NinjaOne allows us to work on many endpoints with blazing dashbaord The proactive features like endpoint monitoring, remote management, remote control ,and patch management has made it easy for our day-to-day operations. Our team praise its modern interface, ease of use, and excellent customer support. NinjaOne is a top choice for IT teams seeking efficiency and productivity.
What do you dislike about the product?
There seems to be quite of agent updates, but it does allow stability and new features. We use to use URLs for automation but when an agent is updated, it breaks the URLs in our script. The work around we have in place is to save the installer package and host it internally, but the drawback with this is that the installer is installing an older agents and not the latest one available. We do update the installer manually but this is manual process.
What problems is the product solving and how is that benefiting you?
We used to manage our endpoints with TeamViewer, but it doesnt give us all the capablities of a complete RMM software like patch management, detailed system information and assest management. With NinjaOne, it's allows us to do this and more.
Reliable RMM
What do you like best about the product?
With more and more people working remote, and the posibility of one of our offices closing, and going fully remote- this is an abosulte must to have. I use it dozens of times a day, and I couldnt imagine being able to be my job without it. The ease of installation is also something I really like.
What do you dislike about the product?
Sometimes if a user has a VERY poor internet connection, it may be difficult to connect with their computer.
What problems is the product solving and how is that benefiting you?
A secure way to connect to our devices remotely is our top priority, and without NinjaOne, we wouldnt be able to do just that.
Good features and functionality - makes my job a lot easier!
What do you like best about the product?
Remote managability and access to peers systems
What do you dislike about the product?
Although the features are very good but sometimes it's not easy to understand the details of all of them. Some additional help features would be useful.
What problems is the product solving and how is that benefiting you?
Easy to update peer systems - makes things easy.
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