Goog support, SLA system allows to check the performance and good documentation
What is our primary use case?
The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system.
Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.
What is most valuable?
The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached. The main thing is that the IT person can manage things within the time before the SLA is breached. I like this kind of feature. Sensu doesn't have an SLA feature.
The main thing is that NinjaOne provides the best documentation, and Ninja support is the best. They are cooperative. So that's why deployment and integration with other tools are easy to understand for level two support engineers and up.
What needs improvement?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue.
The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved.
Multiple times I contacted Ninja support, and I discussed multiple things, like the delay.
For how long have I used the solution?
I used it for 15 to 16 months in my previous company.
What do I think about the stability of the solution?
There are some breakdowns sometimes. It's like every kind of software; some breakdowns happen. The main point is the delay, that's the main point. Other than that, it's not a breakdown.
Sometimes, every kind of software goes down. These kinds of things happen in technology.
What do I think about the scalability of the solution?
I am able to add users if I want. In my previous company, different teams used it, including the migration team, server team, VM team, support team, and so on. So, there were like 400 plus users.
Which solution did I use previously and why did I switch?
For one year, I used Atera for everything. But in 2022, my company moved to NinjaOne RMM. Now, I've switched to a different company, and we are using Sensu. So, I used Atera for one year as a team lead.
How was the initial setup?
The deployment doesn't take a lot of time. It's easy to install and easy to understand the deployment and installation.
The good thing is there's an option in NinjaOne where we just click and go to the Ninja documentation, and we can follow the documentation and deploy. I deployed some servers in NinjaOne using this setup.
What other advice do I have?
For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems.
The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard.
It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated.
Overall, I would rate the solution an eight out of ten.
Been a great tool for us
What do you like best about the product?
Overall, Ninja been a great tool for our properties and managing the assets.
Group of four tech, we use the dashboard on daily baises, Ninja team been great to work with from support to account management.
What do you dislike about the product?
Nothing I can think of.
Reporting is a bit too complicated other than that its been great!!
What problems is the product solving and how is that benefiting you?
better management and inventory
Back-up
NinjaOne is a lifesaver
What do you like best about the product?
We use NinjaOne to manage the devices used by employees across our small business. As a CTO I can rest a lot easier knowing we have visibility into the state of these devices and are able to automate our configuration management. We aren't the type of business where every device is identical and NinjaOne helps to make sense of managing our diverse set of endpoints. They also do a great job of making sure we are happy with the product and are aware of any new features being offered.
What do you dislike about the product?
I have no dislikes with NinjaOne. Any perceived limitations of the tool have always been resolved with a quick conversation with their support team.
What problems is the product solving and how is that benefiting you?
We need to make sure our endpoints are configured consistently and up to date on patches and antivirus. NinjaOne is a huge benefit for us when it comes to managing our endpoints.
NinjaOne Helps the IT Ninjas
What do you like best about the product?
Whenever I can, I like to keep my management solutions under one pane of glass. I have used Ninja at a previous employer and knew whereever I went I would implement Ninja at any subsequent job. It just takes the hastle and guesswork out of managing anything mobile. I inherited such a fragmented system, Ninja took care of the majority of my RMM needs!
What do you dislike about the product?
Hoenstly no real downsides, just some integrations I wished existed right now. For instance, I would love for it to play better with Apple Business manager.
What problems is the product solving and how is that benefiting you?
If we weren't using NinjaOne we would have to login to about 3-4 different portals to manage our devices.
Entry level Noob Review
What do you like best about the product?
It is intuitive use starting out. Was able to usethe remote access features right away. The team I am on uses this app daily.
What do you dislike about the product?
With the number of remotes that our company has it can sometimes be difficult to sort and filter for the specific machine we need to log into.
What problems is the product solving and how is that benefiting you?
Difficult to say as I am just starting out but I would say that the umbrella of services available under Ninja One is helping with our overall app usage and involvement making it a one stop shop for remote support.
Best RMM i found so far!
What do you like best about the product?
One of the most appealing featurs of NinjaRMM is the MACOS support and the multiply remote desktop solution they offer , the extensivliby of managing files and registry in windows & MACOS makes my job as IT very easy to mitigate issues .
What do you dislike about the product?
There is bit learning curve at first , sometimes the agent is not respoding quickly or at all , and the lack manage polices without active directory is no found (Jumpcloud offer this feature)
What problems is the product solving and how is that benefiting you?
Remote Manage clients that are not on-prem
Tech Support
What do you like best about the product?
Love the regular updates plus the addition of features to better perform regular duties
What do you dislike about the product?
Technical support still lacking. some tickets take time for a reply and in a few times tickets are closed without a reply.
What problems is the product solving and how is that benefiting you?
Ninjaone has automated our ticket response and ensures our helpdesk stays on top of tickets and better communicate with our end users
One of the best, feature-rich and cost competitive RMM tools on the market
What do you like best about the product?
We cant really say enough good things about NinjaOne. Its streamlined so many repetitive system admin related tasks for us and has allowed us to create a predictably configured fleet of end user computers by using task automation and policies and to easily run scripts on single or groups of computers. The interface is simple and intuitive and its taken new support members a matter of hours to get accustomed to it.
With new features also being added regularly its reassuring to know we havent just purcahsed a static product and instead a set of tools that has the potential to grow with the business.
The built in remote control tool is also great and we have started using that more so than Teamviewer now. We have it configured to a point now where its really looking after itself and beyond some spot checks that we carry out weekly theres little for us to regularly maintain.
Support team are quick and knowledgable.
Still one of the best RMM tools on the market (even at the very competitive license costs).
What do you dislike about the product?
We've not encountered any negatives with the product, there is nothing to fault with RMM based on our usage
What problems is the product solving and how is that benefiting you?
Being able to timely patch OS and 3rd party apps to meet our security obligations.
Being able to run tasks/scripts/app installs on single or groups of machines in a matter of minutes.
Having the facility to use policies and tasks to enforce a baseline configuration across all company user computers.
Remotely supporting users.
NinjaOne is a convenient tool for managing important but time consuming tasks
What do you like best about the product?
Personally, my favourite feature is the patch management. Its super easy to setup and use and saves me around a working days worth of time each month patching machines manually. I check the latest updates daily and with its ability to manually approve or decline updates for the whole environment, its integrated nicely with pre-existing company policies. Customer support answered my configuration questions quickly to accomadate our slightly unusual use case.
What do you dislike about the product?
Only downside for me is the login system. I only have access to SMS as 2 factor authentication. It would be nice if there was a remember this computer option for conveniance, but I also get why this isnt there for security reasons.
I think that level of nit picking really shows who little I dislike this product tho!
What problems is the product solving and how is that benefiting you?
Its ability to alert us when one of our network circuits are down has relieved regular checks as we can now rely on ninja to notifiy us as soon as it happens
Excellent RMM for MSPs or IT Teams
What do you like best about the product?
Device overview and management. Ninja's deployment of Ninja Remote is fantastic and makes splashtop look like a long forgotten relic.
What do you dislike about the product?
Not much to dislike, It would be nice to have a remote wipe for workstations/laptops
What problems is the product solving and how is that benefiting you?
Remote management, remote support and patching, diagnostics and backup. It allows us to provide nearly every type of support from one interface.
