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Just keeps getting better
What do you like best about the product?
So reliable. They keep adding features and meking it better and better. Been using them for almost 5 years and it has allowed my team to easily support and update all the systems in our growing company no matter where they are located.
What do you dislike about the product?
Reporting was our biggest issue, However they have been making improvments to this over the years.
What problems is the product solving and how is that benefiting you?
Patching and remote managment are biggest benefits for us. Monitoring / alerting is also a great feature for us. The fact that it works so well allows our small team to support users in all of our locations easily.
How Did We Ever Get Along Without NinjaOne?
What do you like best about the product?
NinjaOne is very easy to implement and use. Your sales manager will coordinate a training session, but even without it, I think I could've been up and running in less than a day. Integration with SentinelOne is very handy, and gives me a single pane of glass to find information about my endpoint and server health. OS and application updates usually go off without a hitch. Ninja's inbuilt remote access, called Ninja Remote, also has a decent amount of features with little to no lag. But you can use TeamViewer or Splashtop if you're more comfortable with those. Customer support is very prompt and usually has a viable answer for your problems. Overall, NinjaOne has become a lifeline for us -- we log into it every day to check system health, ensure updates have pushed, deploy apps, and give remote support.
What do you dislike about the product?
The only downsides I can think of are that application updating is limited to a small set of applications, many of which aren't typical business apps. (The ability to auto-update Slack would be amazing, but you don't have it!) Also, Ninja Remote does not automatically update, so when it has an update, your workflow is interrupted a bit until you install the new client. I also liked it better when you could do an app install or a script as a one-off instead of going into the Library and creating and saving an automation, but that's just personal preference.
What problems is the product solving and how is that benefiting you?
Remote access of endpoints in a remote workforce
Keeping apps and OS up to date and secure
Uptime monitoring of servers
Overall device alerts and healthiness
Keeping apps and OS up to date and secure
Uptime monitoring of servers
Overall device alerts and healthiness
Migrated from another RMM to NinjaOne a little over a year ago, Wish I did it sooner.
What do you like best about the product?
The platform is user friendly, it's easy find what your looking for and if you want to get deep in the weeds the Ninja Dojo resources are fabulous.
What do you dislike about the product?
I honestly don't have a single complaint, but if I had to pick on enything I would say I'm not a big fan of Teamviewer for remote access.
What problems is the product solving and how is that benefiting you?
Patch management and polocies are a life savor.
Ninja has help our insitiuion tremensously by saving us hours of time through automations
What do you like best about the product?
We love NinjaOne! The community on their Discord is super active and helpful.
NinjaOne actively listens to user feedback through their roadmap and consistently updates their product to make it even better.
The platform is incredibly easy to use, with great out of the box automations and awesome customer support.
Everything is managed through a single pane of glass -- making management and oversight a breeze.
We also have just onboarded with their new MDM product and we are amazed with the ease of use. Having it in a single dashboard has streamlined our departments effeciency -- saving us so much time.
NinjaOne actively listens to user feedback through their roadmap and consistently updates their product to make it even better.
The platform is incredibly easy to use, with great out of the box automations and awesome customer support.
Everything is managed through a single pane of glass -- making management and oversight a breeze.
We also have just onboarded with their new MDM product and we are amazed with the ease of use. Having it in a single dashboard has streamlined our departments effeciency -- saving us so much time.
What do you dislike about the product?
There is not anything that I dislike about NinjaOne that I can think of
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us save time by automating the process of new device configurations saving us many man hours. On top of that, we have polices setup to notify us of any critical events so that we can take actions immediately
Best RMM ever and great Community!
What do you like best about the product?
Community of Devs and Nerds that work together to make this product the best it can be
Look forward to everything that is to come with this product
Look forward to everything that is to come with this product
What do you dislike about the product?
Not many but I do think the dashboad can use some work but thats it !
What problems is the product solving and how is that benefiting you?
PC setups , PC Patching and Backups
Automations are a must help so much with troubleshooting and just tasks can be done automatically instead of being at the screen.
Automations are a must help so much with troubleshooting and just tasks can be done automatically instead of being at the screen.
Hands down easiest deployment and use.
What do you like best about the product?
The ease of use, hassle-free scripting, and quick implementation make this product stand out. Using Ninja for RMM, endpoint management, patching, and Mobile Device Management has significantly enhanced our customer success rate.
What do you dislike about the product?
ConnectWise Third Party Integration needs refinement with reporting.
What problems is the product solving and how is that benefiting you?
NinjaOne helps with the "single pane of glass" aspect of Remote Monitoring and Management.
Best monitoring ever.
What do you like best about the product?
one plattform for all daily administration tasks.
What do you dislike about the product?
Ticketing Form is not customable for the Systray Icon
What problems is the product solving and how is that benefiting you?
everything is fine
Ninja - The IT guys best friend
What do you like best about the product?
The UI is nice and simple to use, easy to install and set up and get going, the support team are helpful and easy to contact. The integrations into our ITSM product has been nice and simple. The fact everything is included in the main price rather than add-ons is also helpful, its excellent value for money. With regular updates and a clear road map it's also helpful to see what features are coming and easy to request ones they may not have thought off!
What do you dislike about the product?
The only part which bugs me is in patching, if you put all devices into the same policy, if they have updates they will all reboot at the same time rather than checking others are rebooting - we have had to script a workaround for this which was simple to do but a bit more leg work
What problems is the product solving and how is that benefiting you?
manpower and completion of large-scale tasks across multiple sites, It makes supporting our infrastructure simpler by putting it all in one nice easy-to-use GUI. The ability to create groups and end-user technicians means I can audit and track who is accessing what
Powerful RMM
What do you like best about the product?
Powerful and easy, efficient customer support, clear commercial management
What do you dislike about the product?
global view of all customer is good but can be improved
What problems is the product solving and how is that benefiting you?
scheduled controlling on customers network, such as backup, resource monitoring
Happy to migrate to Ninja
What do you like best about the product?
Very easy to use, migration from our last RMM was very fast, i'm so satisfied with the tool!!!
What do you dislike about the product?
i missed a "on-line" network discover to scan the network as we had in our last RMM
What problems is the product solving and how is that benefiting you?
The price is better then our last RMM, this was what made us look for another solution
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