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This RMM is simple yet very powerful.
What do you like best about the product?
Ease of use right from integration. We moved from our previous RMM to NinjaOne in 1 day and had all our clients and their infrastructure up and running.
All of the required information is right at our fingertips, so we can fix critical issues immediately. The reporting, alerting, and scripting are all very customizable and powerful. There are many extra features and application addons, all of which I would say add immense value to the product. We are just implementing the workstation backup options, and are clients are loving it.
I contacted customer support multiple times during implementation, and they were extremely helpful. They were able to not only answer and solve my issues but they also went above and beyond helping me.
All of the required information is right at our fingertips, so we can fix critical issues immediately. The reporting, alerting, and scripting are all very customizable and powerful. There are many extra features and application addons, all of which I would say add immense value to the product. We are just implementing the workstation backup options, and are clients are loving it.
I contacted customer support multiple times during implementation, and they were extremely helpful. They were able to not only answer and solve my issues but they also went above and beyond helping me.
What do you dislike about the product?
NMS SNMP is still somewhat limited, but we have been assured that this is being worked on for the Fall 2025 update.
What problems is the product solving and how is that benefiting you?
NinjaOne displays all our client information such as network device issues, or patch management problems, right where we require it, in splash screens on the front page. This shows us exactly what is happening, sorted by critical issues at the top. No more digging to find information.
A Driving Force Behind Our Success
What do you like best about the product?
Ninja's flexibility as a product overall allows us to support and manage diverse environments. While its scripting engine has allows us the no-hands onsite ability to deliver, update and modify nearly anything.
What do you dislike about the product?
Third Party integration, when connecting a third party tool it seems to be able to see/access all tenant in a multi tenant system.
If a client asks to integrate a ticketing system and you need to use the third party approach, we were unable to limit it seeing other tenants.
If a client asks to integrate a ticketing system and you need to use the third party approach, we were unable to limit it seeing other tenants.
What problems is the product solving and how is that benefiting you?
What didnt it solve..
Easy to use and very tech friendly RMM
What do you like best about the product?
Has a very streamlined interface, make it easy to use and accessible
What do you dislike about the product?
It does not have complex or optimizable syncing options back to the PSA.
What problems is the product solving and how is that benefiting you?
Give us good insight into the clients' devices, allows us to be able to remote in and support them, and gives us a singular password and documentation management platform
Save time
What do you like best about the product?
Help me to save time and travel. I save a lot of time by not to have to be on site.
What do you dislike about the product?
Nothing, everyting is ok. It’s everyting I really need.
What problems is the product solving and how is that benefiting you?
Antivirus console, remote control, and endpoint management in one interface
We bought into NinjaOne because of where we believe it is heading, but not because of where it is.
What do you like best about the product?
NinjaOne has a newer approach to the user interface which not only makes it feel more modern, but seems to bode well for future additions/improvements as well.
NinjaOne does seem to introduce good integrations where it makes sense (e.g., PagerDuty, SentinelOne) and we have found these work very well.
NinjaOne does seem to introduce good integrations where it makes sense (e.g., PagerDuty, SentinelOne) and we have found these work very well.
What do you dislike about the product?
While NinjaOne has a lot of good features in the pipeline, basics that we have come to expect with other RMMs seem to be missing. For example:
- The addition of peripheral files to scripts is completely non-existent or has hacky workarounds (i.e., file transfer).
- NMS has no use to use given its current state so we rely on Zabbix.
- Policies are very inflexible, which results in a lot of edge cases that result in unexpected functionality (e.g., adding a software application to a client policy breaks inheritance of other applications, etc.). I know that NinjaOne has made the conscious decision to approach policies as a parent/child relationship, but my team continues to find ourselves missing the dynamic capabilities of policies in Datto RMM.
- The lack of a basic ability to use the existing reboot prompt functionality to prompt a user to reboot. Many of our unhealthy devices are in that state because of longer uptimes. We would love to automatically prompt the user (and allow deferral) if uptime is > x days.
- On the note of the above, for many missing features, it feels like the answer becomes "just use a PowerShell script" when we would rather a consistent feel for the end user. These feel like basic things to implement since the functionality already exists.
- The lack of an easy to access organizations page. The dashboard is nice, but sometimes we just need a tried and true list of organizations to click into.
- The lack of conditional alerts is very annoying. We don't want 200 server alerts if the firewall is down.
The support for NinjaOne is good, but only once you get your ticket escalated beyond the first tier, which takes a frustrating amount of doing useless troubleshooting to do.
- The addition of peripheral files to scripts is completely non-existent or has hacky workarounds (i.e., file transfer).
- NMS has no use to use given its current state so we rely on Zabbix.
- Policies are very inflexible, which results in a lot of edge cases that result in unexpected functionality (e.g., adding a software application to a client policy breaks inheritance of other applications, etc.). I know that NinjaOne has made the conscious decision to approach policies as a parent/child relationship, but my team continues to find ourselves missing the dynamic capabilities of policies in Datto RMM.
- The lack of a basic ability to use the existing reboot prompt functionality to prompt a user to reboot. Many of our unhealthy devices are in that state because of longer uptimes. We would love to automatically prompt the user (and allow deferral) if uptime is > x days.
- On the note of the above, for many missing features, it feels like the answer becomes "just use a PowerShell script" when we would rather a consistent feel for the end user. These feel like basic things to implement since the functionality already exists.
- The lack of an easy to access organizations page. The dashboard is nice, but sometimes we just need a tried and true list of organizations to click into.
- The lack of conditional alerts is very annoying. We don't want 200 server alerts if the firewall is down.
The support for NinjaOne is good, but only once you get your ticket escalated beyond the first tier, which takes a frustrating amount of doing useless troubleshooting to do.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to monitor and manage all client desktops and workstations.
NinjaOne - Solid platform for a growing MSP
What do you like best about the product?
NinjaOne has been a game-changer for our operations. Its intuitive interface and seamless remote management capabilities allow us to support clients efficiently without unnecessary complexity. The automation tools especially for patch management and scripting have saved us countless hours and reduced human error. We also appreciate how responsive the NinjaOne team is to feedback; they’re constantly rolling out thoughtful updates that reflect real-world MSP needs. The platform is lightweight, fast, and reliable; exactly what we need to keep our clients happy.
What do you dislike about the product?
While NinjaOne is incredibly powerful, there are a few areas where we’d love to see continued growth. For example, the reporting features, while functional, could benefit from more customization options and visual dashboards. That said, NinjaOne has shown a strong track record of listening to user feedback, and we’ve already seen improvements in this area. Any limitations we’ve encountered have been minor compared to the overall value the platform delivers.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us at Four Winds IT solve several key challenges that are common in the MSP space. One of the biggest problems it addresses is visibility and control across diverse client environments. With NinjaOne, we can monitor, manage, and support all our endpoints from a single pane of glass—no more jumping between tools or manually tracking issues.
It also solves the problem of manual, time-consuming maintenance tasks. Through its automation and scripting capabilities, we’ve been able to streamline patching, software deployment, and routine maintenance, which has freed up our technicians to focus on higher-value work
It also solves the problem of manual, time-consuming maintenance tasks. Through its automation and scripting capabilities, we’ve been able to streamline patching, software deployment, and routine maintenance, which has freed up our technicians to focus on higher-value work
Our Insight to NinjaOne
What do you like best about the product?
The ease of use has to be at the top of the list; patching and automation are also high on the list.
What do you dislike about the product?
As NinjaOne grows, sometimes items that used to work stop working, and it takes developers to fix the issues. The new interface is not user friendly, hard to naviagate compared to before.
What problems is the product solving and how is that benefiting you?
Integration with our other products has made it much easier for us to support our end customers.
Best SaaS RMM for MSPs
What do you like best about the product?
It's not owned by Connectwise or Kaseya. It's continuing to improve with regular updates. It's pretty simple to use and implement in its base setup. Support is pretty good and so far we haven't had any downtime.
What do you dislike about the product?
It's lacking in features that the big guys have, especially around compound conditions and automations. It also lacks two way integrations with major PSA providers.
What problems is the product solving and how is that benefiting you?
Just like any RMM tool, allows us to standardize patch management and device maintenance.
Switched from Kaseya to NinjaOne - Never looked back
What do you like best about the product?
Modern, fast interface that is customizable. Reliable & fast remote software.
What do you dislike about the product?
Sometimes updates remote or reorient features that we had relied on for organization. This is a touch of an annoyance, but I'm just happy it's a modern progressive company that's actually updating its product regularly.
What problems is the product solving and how is that benefiting you?
Management of client systems
Good simple to use software with a fantastic support
What do you like best about the product?
Simplicity of use
Great support in case of issues
Ease of implementation
Support for winget software installations
Great support in case of issues
Ease of implementation
Support for winget software installations
What do you dislike about the product?
Software patching is sometimes not very reliable
What problems is the product solving and how is that benefiting you?
Patch management and IT assets inventory.
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