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3,198 reviews
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I whole heartedly endorse NinjaOne
What do you like best about the product?
We have used NinjaOne for deployment, update management, screen share, and trouble ticketing. Extremely satisfied with functionality but the real difference for us is the professionalism and friendliness of our personal contacts with employees of NinjaOne.
What do you dislike about the product?
I have no dislikes to report. I will say that the fact that this field is required to complete this survey is obnoxious. Just saying.
What problems is the product solving and how is that benefiting you?
Deployment of files and trouble ticketing system is beneficial for us. As a tiny IT department, screen share is essential.
All the tools in one place
What do you like best about the product?
Implementation was fast and the product is easy to use. The remote connection tool is great. We're able to connect and troubleshoot issues fast.
What do you dislike about the product?
NMS needs to be improved. Used Nagios for years and no where near as robust.
What problems is the product solving and how is that benefiting you?
Originally looked at NinjaOne for Patch Management and it solved the problem to get patches out quickly. Our old system was very cumbersome to use.
NinjaOne is the best
What do you like best about the product?
This is the best RMM we have ever used or tested. We have been on now for almost 5 years and they continually upgrade and add features. They listen to their partners and value their input. The customer service is the best in the indusrty. The integration and setup is super easy to use.
What do you dislike about the product?
Nothing, Its great! THey have the best accoutn managers and support staff!
What problems is the product solving and how is that benefiting you?
Full Patch management, AV, EDR, backups and remote access are all great benefits.
Endpoint Management for 1 man shop
What do you like best about the product?
I have been a NinjaOne customer for years and have leaned on the product to manage endpoints including patch management, new workstation deployments, and remote management. During the COVID shutdown, I was able to use the built in tools to provide better service to our staff. I also like that NinjaOne is constantly implementing new features. I use the product daily and find it is easy to use and allows me to provide great customer service.
What do you dislike about the product?
I would like to see features added quicker
What problems is the product solving and how is that benefiting you?
I use NinjaOne to manage all endpoints including new application installs, troubleshooting issues, patch management, and recently started using the MDM solution for some iPads.
So Far So Good
What do you like best about the product?
I like the ease of looking into the different system specifications and device enrollement.
What do you dislike about the product?
The reconnection to a device after reboot can be a hit or miss sometimes and some machines will lose the connection after being idle for so long. However, I am aware that internet connection plays a big part in these things so I defintely isnt a deal breaker.
What problems is the product solving and how is that benefiting you?
Daily troubleshooting and patch management for remote devices.
Ninja review 2025
What do you like best about the product?
Patch management and remote desktop support. Easy to navigate unlike other RMM tools and it was easy to implement. Customer support is good via a ticketing system and I use it on a daily basis. We have integrated it with azure SSO to make logging in smoother
What do you dislike about the product?
MacOS patching can sometimes a bit hit and miss.
What problems is the product solving and how is that benefiting you?
We are able to control patch management and assist users remotely via ninja remote.
Simple yet expansive easy to use management tool
What do you like best about the product?
The abilitity to automate tasks, installs and scripts. The ability to remote powershelll and cmd.
Remote capability that recieves admin prompts.
Remote capability that recieves admin prompts.
What do you dislike about the product?
Ninja doesn't have any downsides, though one feature that could be difficutly but amazing, the abiltity to run as system, but show prompts to the user.
What problems is the product solving and how is that benefiting you?
Automation
Software installs
patching at a pace we decide
easy remote support
Software installs
patching at a pace we decide
easy remote support
Good experience
What do you like best about the product?
Its easy to use and its always use it everyday , intergration is decent but can be finicky on MACs , implementation is easy.
What do you dislike about the product?
could do with more features but i hear that they are being added.
What problems is the product solving and how is that benefiting you?
EndPoint management , itr was a life saver due to the crowdstrike incident as the the recovery keys were saved by ninja.
Essential support tool
What do you like best about the product?
having visibilty of the entire estate is invaluable, and being able to execute tasks instantly is a massive help.
What do you dislike about the product?
Slow rollout of new features.
Mac support needs improving faster.
wish deleted devices went into a recycle bin rather than just deleting straight away.
Mac support needs improving faster.
wish deleted devices went into a recycle bin rather than just deleting straight away.
What problems is the product solving and how is that benefiting you?
Having the ability to see all of our devices and action them required is extremely useful. When vulnerabilitys are discovered it allows us to quickly remediate them.
Excellent, first class software for active machine monitoring, alerting.
What do you like best about the product?
Great at monitoring and alerting when something goes wrong, espcially ability to text alert me when something has gone down.
What do you dislike about the product?
The price, your good but expensive. Then agian good software costs money so its worth the investment.
Mac support especially patching could be improved as currently does not work
Mac support especially patching could be improved as currently does not work
What problems is the product solving and how is that benefiting you?
Automated patch managment and software deployment
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