What do you like best about the product?

NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution that balances power with simplicity. After using NinjaOne, it's clear that its ease of use and quick setup are two of its most compelling features.
They also provide good customer support.

What do you dislike about the product?

NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notifications.

What problems is the product solving and how is that benefiting you?

NinjaOne excels in providing comprehensive visibility across all endpoints and enabling quick, seamless software deployment, making it an invaluable tool for managing IT environments.

What do you like best about the product?

NinjaOne makes it easy to manage our endpoints. Remote automation, management, and notifications are all super easy to set up and use, and just work. Configuration is a breeze, and almost makes it set it and forget it. Installing the agents is quick, and we often don't even need system access to do it. Their adhoc discovery feature for agent deployment has been an enormous time saver! The integrations NinjaOne offers have grown considerably over the years and are very easy to set up. Direct integrations to AV and their own remote access tool, NinjaOne Remote, have been fantastic to use. Our account rep, Nicole, has been a blast to work with. She is very friendly, responsive, and helpful for anything we've needed. All the staff we've worked with at NinjaOne have been very knowledgeable, helpful, and responsive.

What do you dislike about the product?

Something that I find lacking with NinjaOne is a retire feature for assets. Because some information is captured in custom fields, it would be nice if there was a way to retire a device instead of deleting it so we could keep some of that data.

What problems is the product solving and how is that benefiting you?

NinjaOne's scripting and automation functions make it easy for us to simplfy onboardings, incident management, even software and OS patching. We even have users submitting help desk tickets directly from NinjaOne, which saves considerable time for our end users and help desk staff. Utilizing automations, we've managed to reduce client onboarding times considerably. Most of the manual work being done by our staff is now just a matter of putting the endpoint into a policy.

What do you like best about the product?

It is easy to learn and work but powerful to do everything i need. It has a great customer support and integration is easy and straight forward. It will not take long to implement and use it in action. It is a great product in every way.

What do you dislike about the product?

There is nothing to dislike everything is perfect.

What problems is the product solving and how is that benefiting you?

My company is a managed service provider with thousands of assets. Ninja makes it easy to do our job on monitoring and taking actions by bringing everything in a single dashboard.

What do you like best about the product?

User interface is easy to use and navigate

What do you dislike about the product?

would need to be exporting reports generally

What problems is the product solving and how is that benefiting you?

Remote access, patch updates

What do you like best about the product?

Everything in one place to manage your endpoints.

What do you dislike about the product?

Didn't find anything yet. Everything works seemlessly.

What problems is the product solving and how is that benefiting you?

Windows updates, software patching, remote support.

What do you like best about the product?

The ease of use, it is perfect for an in-house system for both end points and servers alike.

What do you dislike about the product?

This is very hard to answer, possibly the setup of policies.

What problems is the product solving and how is that benefiting you?

Since the pandemic we are working a hybrid environment. This means that our workforce are spread across the country and NinjaOne allows us to support them with ease, even when we're working from home.

What do you like best about the product?

I love that Ninja it's just dead simple. Most RMMs have tons of tools that are unnecessary and unused. That's not the case with Ninja. It has just about everything you could need in an RMM.

What do you dislike about the product?

The biggest gripe I have about Ninja is the updates when they fail. The updates work 95% of the time, but when it fails, there are hardly any relevant logs that aid in figuring out why they fail. Another thing that I dislike is the reporting. There is almost no customization when it comes to reporting metrics, ex: CPU/Memory statistics.

What problems is the product solving and how is that benefiting you?

Ninja is helping keep apps and OSs updated which is saving us 10s of hours of having to do it manually.

What do you like best about the product?

It helped us solve many issues. I came across them as our patch management platform, but the helpdesk ticketing and overall manageability of our Windows environment let us retire a couple of other solutions, and is our primary desktop and Server management tool. We appreciate the ability to schedule time with support engineers to help us take advantage of everything the platform offers. As they do frequent updates, they communicate the changes effectively. If there is a problem with the platform (a rare occurrence), they are transparent about announcing it and updating until the issue is closed.

What do you dislike about the product?

I haven't found anything that concerns me with this solution.

What problems is the product solving and how is that benefiting you?

A single platform that is intuitive to use, with support when we need it by scheduling an engineer to revoew.

What do you like best about the product?

To remote troubleshooting and connect to our systems around the world, and to patch monthly o it computer

What do you dislike about the product?

The model for license, to different to the rest of similar app, ninja one you need to pay by device

What problems is the product solving and how is that benefiting you?

The monthly patch and the remote adninistration

What do you like best about the product?

Ninja continues to offer a solid package of features in a cost effective package, and they continue to grow the product.

Recent additions of their Vulnerability App (Beta) that tie into your current Vulnerability Scanner (Crowdstrike, Qualys, etc) add great visibility to your end points.

OS and 3rd party patching are getting better and Ninja is commited to making it as easy as possible. There will never be a 100% effectiveness rate due to all the different ways software is installed, but Ninja does the most good, for the most amount of software I've ever worked with. Can there be improvements made? Absolutely. Does Ninja give honest transparency on their roadmap about how they are doing just that? They do!

Deployment of scripts and software is a breeze with just a small learning curve. I appreciate that they have an advanced delivery system if you need to add pre- and post- deployment scripts to an installer. Commands, changes, and adjustment are made almost instantly and to date there haven't been any outages that have crippled any functionalities.

Being able to leverage NinjaOne along side my EDR so that I have the peace of mind that if somehow the EDR doesn't get installed by Intune, NinjaOne will put it on there for me - I appreciate that.

Endpoint details are easy to obtain and keeping our endpoints organized helps.
-I do wish they had Retention Policies to help with VDI deduplication, but for a mid-size company like us it's not a huge issue. If you are managing thousands of endpoints, you'll probably need to engage someone fluent in API calls to work out a way to kill off old/stale machines.

The platform is intuitive and doesn't take long for new techs to get a grip on it, even the greenest one. Just be sure to use the easily modifiable permissions in the Admin portal to limit newer techs from certain areas if you see fit, but it is nice having that flexibility.

Very well laid out Web GUI that isn't over done or hard to navigate, but also looks modern (unlike Connectwise's windows 98eqse look).

Support is very reponsive and are happy to help jump on a call with you (preferred over email) if need be to go over issues. Support regularly follows up, and they are transparent and do not feed you a bunch of canned answers. If it looks or is a glitch/bug/misbehavior, they'll own it, and keep with you until they get it resolved.

Agent is light weight and rarely if ever fails to install with MSFT Intune.

What do you dislike about the product?

At the moment getting any sort of detailed info as to why a patch or application failed is lacking. Sometimes you get an actual reason, other times you just get a "failed" and have to get with support on as to why. There is a new AI beta feature to help with this, but until it's in production and proves its worth, I'm reserving judgement.

Would like to see some added UI improvements to the software deployment areas, they have a bunch pre-built into Ninja that can be deployed but no way to easily customize who gets what. All or nothing.

Inability to apply more than one policy can be a pain when it comes to wanting to stage updates or if you do not have your machines broke up into "organizations" that would allow you to stage updates. You can get creative to get aroun this but an easy fix would be to allow multi-policy application.

The installer file and link "die" after an amount of time, so if you're using any sort of deployment method like Intune, you have to constantly update that link or file or risk a bunch of machines getting deployed without it. If they were smart they would offer an EXE that responds to a Tenant ID and Organization ID you can put into the deployment that never breaks.

What problems is the product solving and how is that benefiting you?

NinjaOne helps solve the 3rd Party and OS patching, as well as software deployment. It's not perfect, but no platform is. It's super easy to use, cost effective, and works successfully way more than it doesn't which saves you and your team time.