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What is better about Ninja.
What do you like best about the product?
What sets it apart from other RMMs I've used is the ability to manager services, tasks and files from the UI rather than having to connect in, this saves a ton of time.
I reall enjoy how easy it is to write and push scripts, and how often the patch management just works, and when it rarely needs to be done manually, it's very easy as well.
I reall enjoy how easy it is to write and push scripts, and how often the patch management just works, and when it rarely needs to be done manually, it's very easy as well.
What do you dislike about the product?
Some of the reporting back on patch failures could have a little more detail. I'm often left with no info on a patch that won't take.
I also wish there was a way to run a report on the performance of specific machines over time. If I need to monitor a machine with reported bad performance I have to do this manually.
I also wish there was a way to run a report on the performance of specific machines over time. If I need to monitor a machine with reported bad performance I have to do this manually.
What problems is the product solving and how is that benefiting you?
It's a huge timesaver for checking on specific user's devices, as well as patching.
Overall just a massive improvement over our previous RMM
Overall just a massive improvement over our previous RMM
NinjaOne is simple to implement, intuitive to start using but has depth and is constantly improving.
What do you like best about the product?
NinjaOne is simple to implement and intuitive to start using. Our help desk were able to hit the ground running with very little training. The remote tools in NinjaOne are top notch. One recent update added a background remote system session.
While NinjaOne is simple to implement and intuitive to start using there is a great deal of depth to you can dig into to get even more out of the tool.
They continually innovate new features and improve existing one. NinjaOne has a robust roadmap with customer driven feedback. NinjaOne recently added warranty tracking for many major brands and in an upcoming release they will be adding MacOS MDM.
NinjaOne's customer support is also amazing. They are quick with responses and solutions. Their customer support will even help schedule time with an solution engineer to help with training or more in depth issues all included in your standard license.
While NinjaOne is simple to implement and intuitive to start using there is a great deal of depth to you can dig into to get even more out of the tool.
They continually innovate new features and improve existing one. NinjaOne has a robust roadmap with customer driven feedback. NinjaOne recently added warranty tracking for many major brands and in an upcoming release they will be adding MacOS MDM.
NinjaOne's customer support is also amazing. They are quick with responses and solutions. Their customer support will even help schedule time with an solution engineer to help with training or more in depth issues all included in your standard license.
What do you dislike about the product?
NinjaOne does lack in some of the basic asset management item. Assigning devices to user is a manual process.
What problems is the product solving and how is that benefiting you?
NinjaOne's Remote Support Tools has helped us support and manage our remote workforce more efficiently. The built in Remote Access/Support tool has been a great boost to how we support the remote workforce. Also NinjaOne's real-time data on connected machines allows us to diagnose issues while they are happening, seeing the processes and performance of a machine as we work on the issue. Their robust scripting library has been a great assist for us. Countless times we've had an issue or problem to solve where there was already an in-depth script already written by Ninja that we could import and utilize in a matter of minutes instead of needing hours to write our own.
NinjaOne: Do in weeks what might take months in competitor products.
What do you like best about the product?
Ease of use, ease of deployment, Its simple yet robust toolset. Documentation isn't lacking...and for when and where it is their team is always willing to look into an issue and work with you through it. It took me six weeks to go from zero to hero inside the application where it took the better part of three years to dial in our previous RMM to the same degree. In now the better part of a year of use we've closed those final gaps. It's part of my daily service routine and with its easy webhook integration into our PSA - no alerts or problems go unanswered.
What do you dislike about the product?
Some of their documentation assumes certain types of knowledge on behalf of the end-user. The biggest piece here, and how they could probably improve, is their scripting engine. Unlike our previous RMM that had its own pre-planned function line-by-line script engine: Ninja is a blank canvas with some hooks into the platform and some unique ways you need to pass information to the agent....if that was better stated upfront it would have saved me some considerable effort in adoption.
What problems is the product solving and how is that benefiting you?
Remote Monitoring & Management (RMM) while just one piece of an MSP's often large techstack it's a core piece through with all other applications flow and interact. Without an effective solution here you're left not just spinning your wheels but not fulfilling bare-minimum security practices for your clients.
NinjaOne Has Been A Game Changer
What do you like best about the product?
Simple onbooarding of new tenants (implementing a new client is simple), ease of access to information, broad number of third party apps included in patch management, simple yet robust patch management configuration, steady innovations (not a stagnatnt/stagnating platfomr), excellent integrations, excellent scripting system, simple mechanism for software deployment, excellent support. Having come from a competing RMM platform, the conversion process was by no means nightmarish, and the end result was a more functional, innovative, and stable platform than we had experienced previously. We use this platform daily and have been nothing short of deligheted with the NinjaOn platform. This results in a huge win for our clients .
What do you dislike about the product?
That we didn't make the decision to migrate over to NinjaOne sooner?
What problems is the product solving and how is that benefiting you?
Our clients expect that their IT assets are monitored, managed, and providing optimum performance and uptime. NinjaOne is at the core of our service offering for managed IT services. One of the most vital aspects of NinjaOne is how effective the patch management system works. Managing patches to operating systems, major applications like Microsoft, and a wide selection of third party applications is critical to the success of our programs. NinjaOne delivers this facet of remote monitoring and management brilliantly. ANother area we find that teh NinkaOne platform shines is inthe onboarding process of new endpoints. THrough scripting and applicaitgon deployment, we are able to quickly set up a clients system for use bothin our platform, and in the case of a new PC purchase, ensure that all security features are installed as an integral part of that process.
Good product
What do you like best about the product?
Very intuitive product with good integrations
What do you dislike about the product?
I would like to adjust the health measurement
What problems is the product solving and how is that benefiting you?
A single pane of glass to manage the IT environment
I have been using this service of a year and It has be a great system to work in.
What do you like best about the product?
The Warranty Tracking hasd been a great help is finding old computers.
What do you dislike about the product?
Being able to make templetes of scheduled automations.
What problems is the product solving and how is that benefiting you?
The big one was Patch Management and active insights into all the computers on the network.
User Friendly And very useful
What do you like best about the product?
NinjaOne is very fast And easy to install
What do you dislike about the product?
The console can be better, sometimes the device doesnt appear
What problems is the product solving and how is that benefiting you?
Take control POS
Ninja has been great since the day I bought it!
What do you like best about the product?
Versatile product that meets our needs. Love it.
What do you dislike about the product?
We haven't run into any yet. I'm not sure there will be any.
What problems is the product solving and how is that benefiting you?
Love that it bundles TeamViewer with it. We can set up alerting and keep a close eye on our environment.
Efficient and Simple IT Management
What do you like best about the product?
I have used many RMM products over the years, and Ninja is by far the easiest and simplest to pick up and use, while still being powerful and fully featured enough to get the job done.
What do you dislike about the product?
My primary complaint about NinjaOne is the inability to export reports in to Excel or CSV files. Reports only export as PDFs, and those PDFs don't import into Excel cleanly due to the formatting. This makes it difficult to feed the reports in to Power Automate and PowerBI, or other MS based dashboards
What problems is the product solving and how is that benefiting you?
NinjaOne makes managing our IT environment very efficient, providing standardization and ease of use/access across the business.
NinjaOne
What do you like best about the product?
We use NinjaOne for ticketing and for computer managment. We use this tool daily to help us monitor and trouble shoot the different systems in our environment. Installing it on computers is simple and strait forward. We don't need custome support often because of the NinjaOne Dojo instructional videos. They have been very helpful.
What do you dislike about the product?
More scripts for those of us that aren't as skilled in creating them would be nice.
What problems is the product solving and how is that benefiting you?
Mostly patch managment and computer/software inventory.
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