External reviews
3,191 reviews
from
and
External reviews are not included in the AWS star rating for the product.
In charge of onboarding NinjaOne in our organization
What do you like best about the product?
Ease of access to functions it can be hard to find with Intune/Microsoft applications.
Company IT support have tools to assist end-users, all in one interface.
Great support from Ninja if issues.
Increasing functions in every release, included in subscription cost.
Company IT support have tools to assist end-users, all in one interface.
Great support from Ninja if issues.
Increasing functions in every release, included in subscription cost.
What do you dislike about the product?
Not AD integrated - require allot manual tasks.
Hard to automate integration in a purely Azure/AD environment.
Limited historic/statistic/graph presentations.
Require scriptng for most advanced tasks.
Confusing user interface - can be hard to find options not used daily.
Hard to automate integration in a purely Azure/AD environment.
Limited historic/statistic/graph presentations.
Require scriptng for most advanced tasks.
Confusing user interface - can be hard to find options not used daily.
What problems is the product solving and how is that benefiting you?
Remote access, replaced TeamViewer license.
Remote support.
Inventory/reports.
Automation.
Remote support.
Inventory/reports.
Automation.
NinjaOne has been simplifying our IT Operations, One Task at a Time!
What do you like best about the product?
NinjaOne has become our go-to for efficient day-to-day IT management. It was easy to implement all the software solutions and customer support is always quick to help with any issues or the setup of new add-ons. Its robust ticketing system, seamless remote access to our assets, and reliable patch management have significantly improved our team's productivity. The MDM solution, while a new addition to our toolbox, has given our team an added bonus for maintaining control over our mobile devices.
What do you dislike about the product?
While NinjaOne offers a robust suite of IT management tools, one notable drawback is the lack of dashboard customization. The inability to tailor the dashboard to specific needs and preferences limits its effectiveness as a real-time overview of critical system information. This rigidity can hinder efficient monitoring and troubleshooting, as users may find themselves navigating through multiple screens to access essential data, potentially impacting overall productivity.
What problems is the product solving and how is that benefiting you?
Ticketing System: Allows our IT team to see tickets just for them, other team members, and unassigned tickets. The ticketing system allow us to efficiently manage and prioritize support requests.
Remote Management: Allows our IT team to support our end users that are on site or even our end users who are working off-site; as long as, they have access to the internet.
Vulnerability Management: NinjaOne's reliable patch management ensures that our assets are protected from the latest threats by keeping our systems up to date with Windows Patches.
Mobile Device Management: The MDM solution provides our Team with Centralized control over our mobile device assets, enhancing our security posture and compliance with regulations.
Remote Management: Allows our IT team to support our end users that are on site or even our end users who are working off-site; as long as, they have access to the internet.
Vulnerability Management: NinjaOne's reliable patch management ensures that our assets are protected from the latest threats by keeping our systems up to date with Windows Patches.
Mobile Device Management: The MDM solution provides our Team with Centralized control over our mobile device assets, enhancing our security posture and compliance with regulations.
NinjaOne is a great all in one RMM solution
What do you like best about the product?
Updates to the user interface make it very simple to see any issues in the organization with just a quick glance. The included Knowledgebase is also very helpful at keeping important information just a few clicks away.
What do you dislike about the product?
No complaints. Any issues we have had are resolved quickly by the support team.
What problems is the product solving and how is that benefiting you?
NinjaOne really helped save us time and effort with asset management and patch management. Remote monitoring and remote support also are huge time savers for us. It is a much simpler and smoother process to setup than previous RMM systems we have used, and it works better.
Great tool for centralized it management system
What do you like best about the product?
It's an excellent tool for running scripts and updating patches for both Windows and software. I also like to gain the current information on each device in real-time. They offered CrowdStrike integration at reasonable costs, so I switched to CrowdStrike.
What do you dislike about the product?
The answers from the supports were not sometimes helpful, and I had to find my solutions on my own.
What problems is the product solving and how is that benefiting you?
When we had to install or uninstall a new driver or software, we ran the automated scripts from the NinjaOne portal to clients. It helped to save time for our limited resources in the IT department. I can also download the necessary information for all devices to plan for OS, hardware, and software updates.
An incredibly powerful RMM tool
What do you like best about the product?
NinjaOne has allowed us to automate many tasks in our helpdesk as well as allow us to manage a large number of devices with a small number of administrators. It is very easy to use, and if I ever have any questions there are plenty of guides on their website. They are also constantly adding new features to the product.
What do you dislike about the product?
I can't think of any dislikes at the time.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to manage a large number of devices with a small amount of admins. It allows us to automate mundane tasks and gives us a pulse on all of our assets from a single pane of glass.
Indispensable for a one-person IT shop
What do you like best about the product?
Ease of use - Ninja's design is great and makes it easy to get to the features I need the most.
What do you dislike about the product?
I wish remote connection options were included, and not extra costs.
What problems is the product solving and how is that benefiting you?
I have many different endpoints with different operating systems in many different locations. Ninja ensure I can keep all these machines patched and up to date.
Ninja has been a game changer for our IT department
What do you like best about the product?
Multiple packages rolled into 1 management portal. We used to have several different applications to do the same level of support but NinjaOne changed all that.
What do you dislike about the product?
Not much to dislike about it. It completely changed how we support our customers
What problems is the product solving and how is that benefiting you?
We used to have several different applications to do everything that NinjaOne does so once we migrated to NinjaOne, we were able to cancel all of these applications and save some money overall.
Saving me time 1 automation at a time
What do you like best about the product?
Deployment options make rolling out NinjaOne a 1 day project. What happens in the test environment has had 100% success in the production environment. No troubleshooting 1 off machines.
What do you dislike about the product?
The workflow does take a bit to get used to. I feel like some of the menus are burried in the administration tab. The UI is mostly there but could be better.
What problems is the product solving and how is that benefiting you?
Being able to monitor multiple locations and verify software compliance. It saves me a lot of time not having to manually check machines across the network.
Great Service, Great People!
What do you like best about the product?
We’ve been a managed service provider for over a decade. When it came time to make a change, we were nervous and thought it would be a huge undertaking. Our biggest concern was not wanting our clients to have a lapse in coverage. Once we spoke with the experts at NinjaOne, we were given time to familiarize ourselves with the program and saw just how user friendly it was. When we decided to move forward, their team of professionals stayed by our side the entire time, ensuring a smooth transition with zero downtime. Our clients continued to receive service with no lapse in coverage. Since NinjaOne came on board, the service has been exceptional. If we ever have a question, the NinjaOne team is right on it, and they speak in terms easy to understand! Their product is state-of-the-art with real time patch updates. The customizable reporting is easy for our clients to read. The alert notification system is unique to the client’s needs as well. NinjaOne is introducing an MSP type cell phone and tablet service, a capability that not all others have to offer. Most importantly, the price is very reasonable and competitive, and while other companies charge hundreds of dollars for onboarding, NinjaOne does not! We are pleased with making the change over to NinjaOne, and highly recommend them for MSP needs!
What do you dislike about the product?
If I had to pick one thing, maybe that we didn't discover them sooner
What problems is the product solving and how is that benefiting you?
NinjaOne has saved my technicians time in resolving issues my clients may have. This gives our clilents confidence they have chosen the right MSP for their needs.
Best RMM out there!
What do you like best about the product?
I've been using NinjaOne for a while now, and I couldn't be happier with the platform. The ease of use is unparalleled, making it simple to manage all of my IT services from one central interface. With features like patching, backups, and SentinelOne integrated seamlessly, NinjaOne truly lives up to its promise of providing a comprehensive IT management solution under one pane of glass.
A special shoutout to my account manager, Joey, who has been exceptional in helping me get started. His support has made the onboarding process smooth and efficient. Overall, NinjaOne has significantly streamlined my IT operations, and I highly recommend it to anyone looking for a robust, user-friendly IT management platform.
A special shoutout to my account manager, Joey, who has been exceptional in helping me get started. His support has made the onboarding process smooth and efficient. Overall, NinjaOne has significantly streamlined my IT operations, and I highly recommend it to anyone looking for a robust, user-friendly IT management platform.
What do you dislike about the product?
Higher minimum RMM endpoint requirement, which makes it harder for smaller MSPs to switchover due to cost.
What problems is the product solving and how is that benefiting you?
NinjaOne RMM is solving the problem of consolodating all of my IT services into one pane of glass. This makes my day more efficient without having to switch between multiple systems to complete simple tasks.
showing 1,891 - 1,900