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Very good, allows me oversight of all of our estate regardless of location with the ability to patch
What do you like best about the product?
the agent being connected to our cloud portal giving me access to all our devices regardless of their location. it enables me to perform all manor of admin duties which would be difficult especially on laptops.
What do you dislike about the product?
i'd like it to patch more software than it currently does as there are still some gaps in our patch management process
What problems is the product solving and how is that benefiting you?
it gives me oversight on the majority of our estate.
One solution
What do you like best about the product?
The NinjaOne/NinjaRMM solution is our goto solution for Patches, Device information, Remote control etc.
What do you dislike about the product?
Well not that many things. A bit about the filtering and the interface, but nothing concerning.
What problems is the product solving and how is that benefiting you?
Overview, Patching, History and Remoting of Clients and Servers
Effective, well balanced Remote Tool. Made our life easier.
What do you like best about the product?
NinjaRemote is better then Teamviewer. Remote Code Execution is really helpfull and safes time and calls.
What do you dislike about the product?
The Logs could be a bit better on the device overview.
What problems is the product solving and how is that benefiting you?
It gives us a comprehensive tool for keeping an eye on our assets.
Our new employee with a black belt
What do you like best about the product?
Easy to use. Easy to automate processess. Installation ist pretty simple and good for bigger deployments. We use ist every day.
What do you dislike about the product?
Licensing is sometimes a bit confusing and hard to unerstand.
What problems is the product solving and how is that benefiting you?
Ninja helps us to manage hundrets of client and server devices with ease. We automated almost every process and helped to reduce our support demand becaus we can now act pro active.
Huge Potential
What do you like best about the product?
High Potential. Designed with the customer in mind. It is a scalable solution for our MSP business and NinjaOne is a great partner to work with. We are in close contact with the staff and NinjaOne also has a great community to share best practices and automation. Great Integrations for other Softwares. I work with it everyday and when the coming updates improve it like i think they will it's a big plus.
What do you dislike about the product?
Constantly changing enviroment. Sometimes Bugs get released. They try hard not to but the product is really complex.
What problems is the product solving and how is that benefiting you?
Monitoring, Patchmanagement,Automations, Reporting, Integrations to other Plattforms
NinjaOne is a great tool with some rough edges - There is big potential
What do you like best about the product?
Ninja is easy to deploy on does implement a lot of basic helpers out of the box.
The filtering and Device view is great.
Remoting with Ninja and RDP Integration makes life as a msp so much easier.
First Level Support ist great.
The filtering and Device view is great.
Remoting with Ninja and RDP Integration makes life as a msp so much easier.
First Level Support ist great.
What do you dislike about the product?
There are many features which are not constitent across the NinjaOne. The API can do quite a lot but here and there are missing features.
Second level Support does take ages.
Second level Support does take ages.
What problems is the product solving and how is that benefiting you?
Running Automations run across mulitple customers.
Remote Support for customer for our technicaion
Remote Support for customer for our technicaion
Endpoint admin all under one roof
What do you like best about the product?
We can manage all our endpoints in one place - dificult before Ninja as we have so many users offsite now.
Great for remotely installing/ updating software, running scripts or making config changes.
We have good visibility of all our endpoints, all of the time now - which was becoming increasingly difficult in the days before Ninja as people's working habits changed.
UI is pretty intuitive and user-friendly - please don't change it :)
Great for remotely installing/ updating software, running scripts or making config changes.
We have good visibility of all our endpoints, all of the time now - which was becoming increasingly difficult in the days before Ninja as people's working habits changed.
UI is pretty intuitive and user-friendly - please don't change it :)
What do you dislike about the product?
Not much information on errors or patch failures which makes it difficult to troubleshoot problems - especially when this involves a large number of endpoints. It would be good if when these failures happen, it could retrieve error logs, i.e. this update failed to install (KB Number), error number 0x800etc.
What problems is the product solving and how is that benefiting you?
The number one problem is keeping OS and software patched and up to date when users are not on the corporate network for most of the time. But also, we are increasingly using it for remote support and software and config rollouts, which are things we didn't really anticipate when we originally signed up.
Perfect RMM Software
What do you like best about the product?
From remote monitoring to managing devices and more. Setting it up on new devices is quick and easy, and the API makes connecting to other tools simple. It also gets frequent updates with useful new features. The support is fast and helpful. We use this software a lot and really like it.
What do you dislike about the product?
At the moment there is nothing i don't like about NinjaOne.
What problems is the product solving and how is that benefiting you?
Managing a lot of devices, software deployment and more.
Conclusion Ninja
What do you like best about the product?
Functionality and the ability to create reports
What do you dislike about the product?
Change management is not yet in the program
What problems is the product solving and how is that benefiting you?
Report, patch management
Best RMM Solution
What do you like best about the product?
The Overview and given Features are great, its easy to use
What do you dislike about the product?
There is nothing i dislike about NinjaOne
What problems is the product solving and how is that benefiting you?
Monitoring and Remote Support
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