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Great RMM solution for the price
What do you like best about the product?
Simly put, Ninja made our busy IT life easier. We were looking for the RMM solution that is feature rich and highly scalable and we found it. We have been using it for our MSP clients and it has been great and great post sales and technical support. Really like Windows and software patching features, various alerts that you can set, scheduled scripts etc. So far so good, really enjoyed our experience with Ninja and kudos to the support team.
What do you dislike about the product?
I wish that there was a report that can be granural in reagrds to Windows updates. You can defiitely drill down through the web interface and find the result that you need, but there is no easy way to export it for the management to present to on a weekly/monthly basis (patching compliance in pdf etc).
What problems is the product solving and how is that benefiting you?
For small to mid-size businesses, it's not always possible to maintain a golden image for the hardware deployments. We wrote a bunch of scripts to automate our new hardware deployments.
amazing
What do you like best about the product?
The product is amazing. It is great for patchmanagment on our endpoints
What do you dislike about the product?
Lack of customization features and the lack of iOS app support.
What problems is the product solving and how is that benefiting you?
remote management and patch managment
Amazing RMM for a small team
What do you like best about the product?
NinjaNinjaOne has been a game-changer for our small business, greatly improving how we handle IT management. This cloud-based remote management and help desk software has boosted our efficiency and productivity.The user-friendly interface made onboarding a breeze, even for those without extensive IT knowledge. NinjaOne offers a wide range of features that let us monitor devices, manage updates, and automate routine tasks effortlessly. This has freed up our small IT team to focus on more critical projects instead of getting caught up in daily technical issues.
Overall, NinjaOne has streamlined our IT operations, making it an essential tool for our business.
Overall, NinjaOne has streamlined our IT operations, making it an essential tool for our business.
What do you dislike about the product?
Although NinjaOne offers a variety of features, we found that some aspects of the platform lack customization. It would be beneficial to have more flexibility in tailoring the dashboard and reports to better fit our specific needs.
What problems is the product solving and how is that benefiting you?
Improved remote support: The software provides robust remote access and troubleshooting tools. This saves time and improves response times.
Helps keep systems up-to-date by automating patch management and software updates.
Helps keep systems up-to-date by automating patch management and software updates.
Best Product for IT Asset \ Enterprise Management
What do you like best about the product?
It's easy to find the information needed with troubleshooting issues with Asset management.
What do you dislike about the product?
Need to manually update connection software prior to connecting to endpoint device when updates are available.
What problems is the product solving and how is that benefiting you?
Performance issues of endpoint devices.
A versatile RMM
What do you like best about the product?
Ninja has been a reliable, versatile, and easy-to-use RMM for our company. The panel is rich with features. The ability to deploy additional applications and patches through the agent has been vital for us. As a support tool, Ninja has frequently proven very useful as well, with Teamviewer support and the ability to push commands through their built-in command line tool. We have not had any problems with implementing Ninja and it does not drain system resources.
What do you dislike about the product?
We haven't had many issues with NinjaOne, but we occasionally run into issues when pushing software installs from Ninja. If the install fails, it can be hard to find a log or direct result list. In that sense, I believe the reporting could be enhanced.
What problems is the product solving and how is that benefiting you?
NinjaOne is our primary RMM and remote support tool. Additionally we are using it for patch management and to manage our list of endpoints.
NinjaOne is our go-to for managing our clients
What do you like best about the product?
Having a "single pane of glass" for a growing number of features has been super helpful for keeping ourclient networks healthy.
What do you dislike about the product?
The move from classic NMS to its current iteration felt a little annoying. None of implementations were able to automatically convert.
What problems is the product solving and how is that benefiting you?
As an MSP, we have thousands of endpoints to worry about. Ninja allows us to keep tabs on our clients' servers and PCs as well as provide remote support!
Fantastic Product that just works
What do you like best about the product?
We use Ninja every day, and everything is just simple to use. Customer support is good on the few occasions we've needed it, and the account management and sales teams are easy to get on with (shoutout to Marco D and Philip H!). Implementation is straight forward, allowing you to get started with "out of box" features and then expand to what you need down the line. There are a number of integrations, but we don't use most of them at the moment.
They are constantly adding features to the environment which means that we're getting a better system as time goes on.
They are constantly adding features to the environment which means that we're getting a better system as time goes on.
What do you dislike about the product?
Honestly, there are no show stoppers. A couple of minor things:-
We don't have any organisations that are green, meaning that it's really difficult to find any enthusiasm to go and look for the problems that may even resolve themselves. E.g. 11 of our devices are showing requires reboot, which makes the entire org go yellow.
Device Groups don't have the ability to filter on relative dates, e.g. today minus 30 days - you just have to hardcode a specific date instead. When you go back in a week later you need to manually update the date in the group. This is especially painful when used in automations.
We don't have any organisations that are green, meaning that it's really difficult to find any enthusiasm to go and look for the problems that may even resolve themselves. E.g. 11 of our devices are showing requires reboot, which makes the entire org go yellow.
Device Groups don't have the ability to filter on relative dates, e.g. today minus 30 days - you just have to hardcode a specific date instead. When you go back in a week later you need to manually update the date in the group. This is especially painful when used in automations.
What problems is the product solving and how is that benefiting you?
Simplified patching that works (including auto-nagging the end users to reboot)
PC backup for those outliers that are not on our network for standard backup
Remote management tools allows us to roll out software with ease.
RMM allows the techs to support our users who are geographically spread, saving time and money travelling to sites.
PC backup for those outliers that are not on our network for standard backup
Remote management tools allows us to roll out software with ease.
RMM allows the techs to support our users who are geographically spread, saving time and money travelling to sites.
Managament and solutiondesign for potential and existing clients
What do you like best about the product?
dynamic development and comprehensive functionality
What do you dislike about the product?
sometimes missing early product / new stuff information
What problems is the product solving and how is that benefiting you?
central remote Managgement and comprhenshive solution - intersting selling proposition / support
Outstanding Product
What do you like best about the product?
It worked exactly as described. Easy to implement and use. Easy for technicians to use. Training is excellent. Customer support and experience are outstanding.
What do you dislike about the product?
Nothing. This product works as described and they are always adding new features, scripts, and integrations.
What problems is the product solving and how is that benefiting you?
We replaced ConnectWise with NinjaOne. The two products do not compare. NinjaOne is by far superior in every way.
Powerful RMM that is easy to use.
What do you like best about the product?
We've been using NinjaOne every day for a decade. It does a great job of walking the line between a product that is easy to use and a product that is powerful and flexible enough to undertake almost any task via scripting and automation.
Their customer support is excellent and very responsive.
Their customer support is excellent and very responsive.
What do you dislike about the product?
They keep bulding out cool new features (ticketing, documenation, etc) but need more capability to import existing data from other systems.
What problems is the product solving and how is that benefiting you?
NinjaOne provides us with a single pane of glass for managing our customer IT systems.
Its intuitiveness means we spend more time fixing customer issues and less time fighting with our tools.
Its intuitiveness means we spend more time fixing customer issues and less time fighting with our tools.
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