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NinjaOne visability and patching.
What do you like best about the product?
Ninjaone is an excellent endpoint management tool that allows our technicians to monitor the health of our endpoints. Technicians can schedule patching for both OS an and third party software. They have native remote tools to quickly resolve issues even when the endpoint is not on campus.
What do you dislike about the product?
When we purchased NinjaOne, they released a ticketing system. We were encouraged to buy the ticketing system and were told of the improvements that would be made. After evaluation, it did not provide the tools we needed, and we do not plan on renewing this offering.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to track our assets and ensure our endpoints are up to date. Recent release of third party software updates has been very useful.
The Best RMM tool we've ever used
What do you like best about the product?
The user dashboard is robust but simple to use without feeling overwhelmed.
What do you dislike about the product?
There are no downside to when it comes to ninja.
What problems is the product solving and how is that benefiting you?
Since we are a cloud environment we need to provide helpdesk service to our end users and the RMM software is a big help in doing so.
Great Monitoring Tool
What do you like best about the product?
Easy view and management of our full fleet. Interfaces with out other products wonderfully and makes oversight for our clients a pinch.
What do you dislike about the product?
Alerts get stuck sometimes and support is not super helpful
What problems is the product solving and how is that benefiting you?
Easy endpoint monitoring and management. I use NinjaOne all day every day and it is an invaluable tool
Decent Product
What do you like best about the product?
The remote tools as well as the export csv tools
What do you dislike about the product?
The UI needs work because it hampers the user experience. For example, to enable a policy you need to navigate admin, and policies, edit the policy itself, and software, and then enable to turn a policy on. That's not as seamless as competitors.
What problems is the product solving and how is that benefiting you?
Remote work. Self explanatory.
Reliable and Great RMM tool
What do you like best about the product?
Dashboard and the 3rd party software patching has been very useful and filled a task we were tracking manually. The Ninja Remote feature also works well - and we have taken advantage of their winget software integrations for deploying software to workstations.
What do you dislike about the product?
Update: I still am disappointed in the lack of customizations for for templates in the ticketing system. Being able to modify the templates so it matches our branding as a company better would be huge. This request is addressed in their roadmap but doesn't seem to get implemented.
What problems is the product solving and how is that benefiting you?
Mostly managing our workstations. The third party software updates are nice as well as the remote assistance tools. We have also started to use it to monitor our network devices as well as servers.
Update: We are also getting ready to test their MDM feature for managing a small collection of iPads and iPhones.
Update: We are also getting ready to test their MDM feature for managing a small collection of iPads and iPhones.
Seamless IT Management with NinjaOne - Highly Recommended
What do you like best about the product?
Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features.
What do you dislike about the product?
There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features.
What problems is the product solving and how is that benefiting you?
One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management.
The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.
The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.
Simply the best in the game.
What do you like best about the product?
Ninja allows me to automate many services and frees up my time to complete other duties. Installation is quick and seamless. Monitoring everything from my phone while not in the office is a great benefit. Our account manager Maggie Nelson is an invaluable resource.
What do you dislike about the product?
I don't even know why this is a question. There are no downsides.
What problems is the product solving and how is that benefiting you?
Time management by automating many processes that originally required going to each machine to complete many tasks.
Great RMM Tool
What do you like best about the product?
Ninja has the most consistent patch management tools I have ever used in an RMM. There are also multiple options for remote access, so even if one tool is down there is always a backup, and the Bitdefender antivirus integration has been rock solid. The search features make it very easy to find devices by hostname or logged in user and the scripting + remote CLI tools are easy to use as well.
What do you dislike about the product?
Occasionally the service stops working and requires manual intervention, but I think that's more of a Windows issue than a Ninja issue.
What problems is the product solving and how is that benefiting you?
Remote support, backups and alerting are the tools I interact with on a daily basis. They are easy to set up and use, which makes my job faster and easier.
RMM with simple user interface
What do you like best about the product?
All our technicians use Ninja as RMM throughout the day. It is kept simple - I appreciate that. With scripting and custom fields, we can achieve a lot of automation. The new device search allows us to quickly export device lists, for example, when searching for devices with less than 16 GB of RAM. Overall, we have been able to significantly increase our level of automation with Ninja. The start was quite simple back then. You don't have to use all the automations immediately; you can initially use it as a better remote maintenance tool. Sooner or later, however, you should really engage with the automations and monitoring. We have integrated the RMM with HaloPSA to be able to receive the alerts there.
What do you dislike about the product?
The strategic decision to also work on a ticket system in parallel is disadvantageous for us. For internal IT departments, internal ticket systems are an incredibly good idea. For us as an MSP, however, they are not, because we have very extensive requirements and therefore use HaloPSA. The two tools can be integrated wonderfully with each other, that's not the problem - it's much more about the development effort being put into a feature that is not particularly relevant for us. Other companies may see this differently, and therefore this point is very subjective.
What problems is the product solving and how is that benefiting you?
As an IT service provider, one typically has a lot of manual work. Through good automation, we save a lot of time and thus a lot of money. Additionally, our (Windows) monitoring has significantly improved because we never had a good solution for it.
Easy, usable and very practical
What do you like best about the product?
The connection to the computers where ninjaone service is available is fast and keyless. In addition, with the ticketing system I can have better control of the tasks, incidents or suggestions of the other departments and thus be more efficient when providing support.
What do you dislike about the product?
What I don't really like is the issue of scheduled tasks. If, for example, a computer is deleted from the list within an organisation and that computer had a scheduled task, it automatically passes the task to the whole organisation instead of giving an execution error. This sometimes goes unnoticed but can cause serious problems.
What problems is the product solving and how is that benefiting you?
It solves for me the organisation of tickets and the connection time to remote computers.
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