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NinjaOne is a valid help for the It manager
What do you like best about the product?
RMM NinjaOne, I chose to use it, for several reasons:
Simplicity in configuration, an exceptional community, the possibility of having real-time telemetry of the PC where it is installed, patch management, software and hardware inventory and much more.
Furthermore, there is the possibility of expanding its functionality by adding apps such as backup management. ticketing, and what I consider very useful is remote control.
Simplicity in configuration, an exceptional community, the possibility of having real-time telemetry of the PC where it is installed, patch management, software and hardware inventory and much more.
Furthermore, there is the possibility of expanding its functionality by adding apps such as backup management. ticketing, and what I consider very useful is remote control.
What do you dislike about the product?
I have been using NinjaOne for less than 1 year. So far I haven't found anything I don't like.
What problems is the product solving and how is that benefiting you?
One of the main problems that using NinjaOne solved for me is the centralized patch management, with the use of Microsoft's SUS server.
I also need it to perform remote security checks
I also need it to perform remote security checks
A great RMM tool!
What do you like best about the product?
The remote access, the information got from the devices, the integrations
What do you dislike about the product?
Probably the scripting, maybe I need to study more about it, because we don't use it too much
What problems is the product solving and how is that benefiting you?
User issues, computer behavior characterization.
The MSP Swiss Army Knife of RMM
What do you like best about the product?
The ease of movement throughout the UI, very intuitive interface, Powerful scripting and automation tools, and good integration options for such a young product. Setup and implementation was super easy once you understand the NInja-way. Customer support has mostly been good, but sometimes uneven.
What do you dislike about the product?
I don't have any major knocks against NinjaOne. I believe reporting was considered sub-optimal at one point but I believe progress had been made in this area.
What problems is the product solving and how is that benefiting you?
Serving as the backbone of our MSP organization.
Assistant IT Director working in the field for approximately 6 years.
What do you like best about the product?
Ninja continues to impress as they add features and build on existing features. Ninja remote has improved in overall functionality. Additionally, windows patching and software patching is accomplishing things that we previously relied on intune for. Lastly, we started using the Freshservice integration for tickets and alerts for devices and it has really helped expedite our ability to support devices.
What do you dislike about the product?
Nothing that comes to mind at the moment. Just keep improving the things you are already improving!
What problems is the product solving and how is that benefiting you?
We were using ConnectWise products previously and felt very constrained and restricted in terms of implimenting process and automations to the degree that we wanted to impliment.
Great experience with NinjaOne
What do you like best about the product?
Robust tool with all the features that One needs for remote help. From dashboard capabilities, to be able to see all the insights on the end points, to remotely login to resolve any issues, ninja one is a great support tool.
What do you dislike about the product?
Can't flag that many but the ability to push out ONE package app to include MDM would be great.
What problems is the product solving and how is that benefiting you?
Ability to remotely login to all endpoints flawlessly is a game changer
Bulk provisioning of multiple devices without end-user intervention
What do you like best about the product?
Bulk provisioning of multiple devices without end-user intervention. Able to easily install public and private apps, apply software update patches, and connect driectly to our internal ConnectWise Manage PSA software. We can specify what type of alerts are sent over to our PSA and auto generate tickets for our techs to manage.
What do you dislike about the product?
I don't have any negatives about NinjaOne that I can think of
What problems is the product solving and how is that benefiting you?
This software is reducing the monotonous tasks of patching and installing software. When we purchase a new PC, we have pretty much automated the entire installation process of installing our security tools and necessary programs. The most time consuming thing about spinning up a new PC is waiting for the Windows updates to complete, no fault of NinjaOne.
NinjaOne
What do you like best about the product?
NinjaOne makes managing our customers assets a breeze!
What do you dislike about the product?
I don't have any negatives about NinjaOne that I can think of
What problems is the product solving and how is that benefiting you?
Patch management and the remote desktop tool are great!
Easy and Affordable IT Automation
What do you like best about the product?
Ninja makes it easy to set up, and automate patch management, backups and running scripts as needed. For example we have an ERP that needs a service restarted once a week, I no longer have to do it manually and trust that Ninja will work. As a small department with 4 locations and 3 staff, it is essential to leverage this kind of automated system or we would need to hire many more people.
What do you dislike about the product?
the ticketing portion is a bit clunky, really more for IT people to react to alerts rather than for end users.
What problems is the product solving and how is that benefiting you?
patch management, remote access, its a great tool that not only lets me see their screen but open a command prompt behind the scenes which fixes most problems without the user doing anything.
Great product
What do you like best about the product?
The remote control functionality natively baked in is really nice. Super easy to use. Super easy to implement, I use it all of the time. Really easy to integrate into existing product stack
What do you dislike about the product?
Integration with Axcient is lacking. I would like to integrate my backup solution.
What problems is the product solving and how is that benefiting you?
Automation is allowing us to save time on small tasks
Fantastic Platform
What do you like best about the product?
NinjaOne is easy to use, full of great features, and can compete with other similar RMM tools. The customer service has been excellent. Implementation is a breeze!
What do you dislike about the product?
Still lacks some features such as a quick remote access help URL (without end user having to have an account and sign in).
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve problems around remote management of devices. It also combines other tools such as backups, remote access, and ticketing all in one platform.
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