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3,187 reviews
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New features, functionality, and freedom.
What do you like best about the product?
Finally able to have easy remote access to endpoints. Better able to see what employees are seeing without having to be in the same room or building. Love having a single dashboard as well, simple to see basic health of all devices.
What do you dislike about the product?
Still setting up the OS and Software policies. It is not hard, just taking a little time to make sure I understand it as I go. So not really a dislike, just the only challenge so far.
What problems is the product solving and how is that benefiting you?
Not having to physically touch every singe desktop and laptop for updates and support.
The best monitoring I've used!
What do you like best about the product?
The insights across multiple devices types in one place has made it easy to keep an eye on the hardware.
What do you dislike about the product?
We had some difficulty installing the software during the initial roll out due to some existing VPN and security protocols. This took a case to be figured out.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us address visibility across our two locations and remote users. Without this tool, it becomes difficult to dedicate the time to monitor different hardware types.
Big fan of text notifications for systems offline
What do you like best about the product?
Being the first person called if a computer goes down, it's very helfpul to get the text notification first.
What do you dislike about the product?
The system information could be more detailed.
What problems is the product solving and how is that benefiting you?
It is allowing me to stay on top of the status of our machines from anywhere!
Very Pleasant
What do you like best about the product?
Ease of use, simple interface. Uncluttered.
What do you dislike about the product?
Sometimes the Interface too much information detail redundency and not enough features.
What problems is the product solving and how is that benefiting you?
Being able to expand my reach and do more for end users.
Perfect Platform for Managing Remote Healthcare Endpoints
What do you like best about the product?
The intuitive Dashboard is very helpful.
What do you dislike about the product?
There's nothing I dislike about NinjaOne!
What problems is the product solving and how is that benefiting you?
Managing endpoints and help desk work flow.
NinjaOne RMM is easy to use and provides a multitude of features
What do you like best about the product?
The thing I like best about NinjaOne is how easy it is to navigate and use the dashboard. Everything I need to know or find is neatly laid out in a intuitive way that allows me to find the information I need. Finding help online is easy to do as most of the problems that I search for either on NinjaOne forums or simply Googling leads me in the right direction.
What do you dislike about the product?
Sometimes it can take a while for a new device to show on the dashboard when using the "add a device" option in the devices menu. Along with this, it can take a while for the BitDefender integration to active and show that it is running on the newly added device.
What problems is the product solving and how is that benefiting you?
The problem NinjaOne is solving is ensuring all endpoint devices are actively secure and being able to monitor all endpoints on the network. It has benefitted us by being able to solve the previously stated problem by doing remote software installation as well as endpoint monitoring.
Great application
What do you like best about the product?
You can do pretty much anything throughout the application.
What do you dislike about the product?
It's almost like having to learn a new language
What problems is the product solving and how is that benefiting you?
Ninja one is helping us manage all our systems
Amazing device management service
What do you like best about the product?
I love that it has all the tools for a helpdesk specialist.
What do you dislike about the product?
I wish it was also as detailed as an asset management service. EX. i would like the ablility to add more descriptions to every device.
What problems is the product solving and how is that benefiting you?
Helping us resolve issues remotely. It allows us to work with the user remotely instead of having them come in-person
Great RMM
What do you like best about the product?
NinjaOne's UI is easy to navigate and simple. It really makes the onboarding process easier and helping our end users. Simple to use tools like keyboard inputs and file transfers really make the difference.
What do you dislike about the product?
installing applications is a bit tricky at times with NinjaOne. 1GB size limit and sometimes the task stays stuck in the queue and I have no way of troubleshooting it. Sometimes older and newer msi both do not work so I have to manually install the app.
What problems is the product solving and how is that benefiting you?
Helping us resolve issues remotely and swiftly. Patching devices without much effort saves a lot of time. Easy onboarding makes everything better.
Great tool for managing endpoints
What do you like best about the product?
All advertised features work as intended.
What do you dislike about the product?
I feel like the feature set available is limited. We have to build scripts and deploy them for many of the features that I think should be part of a tool like this
What problems is the product solving and how is that benefiting you?
Patch management and running management scripts remotely.
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