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Reliable, usable backup solution.
What do you like best about the product?
Easy to use and very reliable, it has offered us very few problems and just works.
What do you dislike about the product?
I have not experienced anything of note.
What problems is the product solving and how is that benefiting you?
We needed a replacement for a product that had been discontinued, NinjaOne offered a cost effective simple solution that smoothly replaced our old solution.
RMM and Ticketing System
What do you like best about the product?
The RMM agent and Ticketing system are very useful and easy to use
What do you dislike about the product?
Some minor quirks like tickets can't merge if not Open, etc.
What problems is the product solving and how is that benefiting you?
We needed a RMM tool to make sure computers are tracked and kept up to date, and to be able to remote connect to them for support as our company has offices across the US
A great platform
What do you like best about the product?
It's simple to use and the UI is easy to navigate.
What do you dislike about the product?
The MDM section feels a little half baked. I've had, and am currently having, some difficulty deploying apps.
What problems is the product solving and how is that benefiting you?
Remote management and remote support of a fleet of emergency service vehicle data terminals.
Dependable software
What do you like best about the product?
A great all in one software, for tickets and remoting software. The remoting option is very responsive compared to other software we've used in the past. It was all easy to set up by one person and train others how to use. The customer support (though not needed often) was GREAT and appreciate the quick response.
What do you dislike about the product?
The ticketing is good, but often hard to see the ACTUAL ticket...i have to look through a bunch of non helpful info to find what the user needs. Also often when we try to set up computer with users or locations, it is easy to allow all computer computers checked so that you would change them again (i would have all of those checked boxes uncheck after changing them.
What problems is the product solving and how is that benefiting you?
I am thrilled with being able to KNOW which windows updates are needed on your device and how full the hardrive and memory usage is.
Review of NinjaOne
What do you like best about the product?
I primarily use NinjaOne for its remote desktop abilities. It's useful to have the tab indicating which user is logged in to a machine.
What do you dislike about the product?
I have no complaints about NinjaOne. It does what I need it to do.
What problems is the product solving and how is that benefiting you?
I need to be able to connect to a remote machine that is hooked up to expensive hardware I don't have locally. This saves me thousands of dollars from having to purchase the hardware and lots of physical space in my house.
Good product, lot of place for improvement
What do you like best about the product?
general management of the devices, easy implementation, easy UI, great after sales support,
What do you dislike about the product?
Missing key features from other RRM's, a bit slow in adding them. need more options and features, in many things, dashboard,reporting, automation,intergration, accessing multiple cmd/powershell in devices.
What problems is the product solving and how is that benefiting you?
remote access to the device is easy, jumping from ticketing, to devices, to applications is easy, and fast. multiple device management, run scripts/applications, patch management,systray options and the whole branding options that are available is really good.
Can't live without it
What do you like best about the product?
The ability NinjaOne gives me to maintain and support our system is invaluable to me. I use it every day and adding new devices is a breeze. The NinjaOne team is great and is constantly coming out with new features. On more that one occasion I've expressed interest in a different feature to our account rep and been given access to the beta version they've already been working on. They're ahead of the game!
What do you dislike about the product?
A few tweaks to settings could improve how valuable Ninja is for me. This isn't a downside. Their staff works with me to find the best way to use Ninja and always looks for feedback to improve their product.
What problems is the product solving and how is that benefiting you?
Provides easy remote access to our systems across the board. Patch management and performance insights help us be proactive.
Ninja One (Game changer)
What do you like best about the product?
I don't need to spend needless time updating devices, it just works!!!
What do you dislike about the product?
Ninja One doesn't seem to have conquered the MAC devices, yet.
What problems is the product solving and how is that benefiting you?
This product is a time saver. Once you have your policies set, it takes over. I don't need to worry about patching devices one by one. The remote reboot feature is also one of my favorite features.
Best Patch RMM & Endpoint tool.
What do you like best about the product?
Fast reporting and deploying of software to endpoints.
What do you dislike about the product?
Sometimes when an endpopint goes on or off vpn it takes a little time to be able to connect to it.
What problems is the product solving and how is that benefiting you?
Easily deploy patches and software to endpoints.
Great Product! Ease of configuration and management.
What do you like best about the product?
Great UI and navigation! I was evaluating other solutions and they weren't as intuitive as NinjaOne. Getting it implemented was easy with the support team! Their regular webinars keep me informed on features and the roadmap, as well as provides a platform for questions for all users, which then also informs me of other configuration or automation ideas.
What do you dislike about the product?
Very few things, one thing is the logging doesn't always specify if certain actions are a result of the remote agent's initiation. Sometimes the patching doesn't work right, but with some work I can usually get it to work.
What problems is the product solving and how is that benefiting you?
Our engineering team is almost exclusively remote, and NinjaOne helps create a much better customer service experience. Instead of unreliable Zoom sessions, all support can be done via cmd line or through the extremely responsive remote agent to login directly. The platform also provides crucial oversight into our endpoints and their patching status. Their scripting library allows me to have a better jump-off point for automation and endpoint hardening. All in all, a superb benefit to our company.
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