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A well performing RMM solution which is highly customizable
What do you like best about the product?
The simplistic and expansive automation with easy to use remote tools.
What do you dislike about the product?
Lack of language translation and poor navigational menus for administration.
What problems is the product solving and how is that benefiting you?
Remote asset management.
Modern and User Friendly Asset Management
What do you like best about the product?
When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly, with constant new feature aditions and communication for support. Setup was simple, like many of these products, one installer and your done. The scripting and API optiosn allow you to go pretty far with automation and integration outside fo the day to day task through the UI.
What do you dislike about the product?
There are some lacluster controls on reporting and visualzing data which sees you need to make some more customs olutons via the API instaid of the UI allowing thsi customisation.
What problems is the product solving and how is that benefiting you?
Automation and overall reliable Asset management tracking
My satisfaction with Ninja
What do you like best about the product?
Simple and straighforward UI and UX. As a user who is new in IT in general, Ninja is very easy to navigate and understand.
What do you dislike about the product?
So far, I have no qualms or issues that I have encountered with Ninja.
What problems is the product solving and how is that benefiting you?
A more secure way to remote connect to users in other office locations.
I love Ninja RMM
What do you like best about the product?
I feel like its helped the business progress alot, we can do alot more checks and its much easier to connect to computers
What do you dislike about the product?
There isnt anything i can think about that i dislike
What problems is the product solving and how is that benefiting you?
able to do monitoring and loads of good things via the custom fields
remote monitoring and management done right
What do you like best about the product?
Easy rollout, API capabilities, good selection of additonal features easily integrated
What do you dislike about the product?
Unfortunatly there is no public roadmap and sometimes the documentation lacks details
What problems is the product solving and how is that benefiting you?
centralized dashboard of all clients, endpoint management, software rollout and patching
Daily use of NinjaOne in the MSP space
What do you like best about the product?
NinjaOne has excellent features, such as using NinjaOne Remote and Splashtop, so we are never unable to get into an endpoint. The Active Directory tool has been a time saver for changing passwords. We no longer have to remote into the server. We can change the password from the NinjaOne dashboard.
What do you dislike about the product?
I would like to see each client on the dashboard without having to favorite each one.
What problems is the product solving and how is that benefiting you?
That we do not have to go on site to view what is happening on end user PCs. NinjaOne also has streamlined applying patches.
IT Support tech using Ninja to manage business networks
What do you like best about the product?
Software is great, very functional and reliable. Many options and configuration to meet IT needs. Support team is readily avaliable for onboarding, and follows through with support over time.
What do you dislike about the product?
Submitting a ticket for issues. Ticket support is very responsive, but only sometimes resolves the issue.
What problems is the product solving and how is that benefiting you?
Ninja allows me to remote endpoints to resolve issues, provides ticketing, has integrated security software, imaging, file backup options, as well as monitoring systems for errors, alerting, provides endpoint information, and has many options for policies and patching. Basically it provides me with all the tools and features needed to provide expert remote IT support for my clients.
Living My Dream of Being a Ninja
What do you like best about the product?
Ninja truly has changed our IT management and processes. Even though we are not an MSP and only have a single office, this management software has helped us simplify our costs and vendors. Because of Ninja, we have saved thousands of dollars to have a single pane of glass take care of patch management, security, and remote support. The value Ninja provides is nothing short of spectacular.
I have contacted multiple people I have worked with and intentionally told them about the phenominal value NinjaOne provides.
I have contacted multiple people I have worked with and intentionally told them about the phenominal value NinjaOne provides.
What do you dislike about the product?
The only thing missing is no katana for this IT Ninja who uses Ninja one. :(
On a serious note, the only minor gripe I can think of is sometimes we have Ninja One block an update in Windows (for example, a KB update kept erroring out on everyone's computer because Microsoft wouldn't fix it to install on a recovery partition) and we had that update continue to show up on machines (even after the update cache has been cleared) for a few weeks after.
Again, an extremely minor gripe that doesn't negatively impact us in any way.
On a serious note, the only minor gripe I can think of is sometimes we have Ninja One block an update in Windows (for example, a KB update kept erroring out on everyone's computer because Microsoft wouldn't fix it to install on a recovery partition) and we had that update continue to show up on machines (even after the update cache has been cleared) for a few weeks after.
Again, an extremely minor gripe that doesn't negatively impact us in any way.
What problems is the product solving and how is that benefiting you?
Ninja resolved the following problems:
* Fractured software doing multiple tasks
* A better security/antivirus experience (BitDefender)
* A much more resonsive and reliable remote support experience
* Helping users restart their machines to stay up to date
* Fractured software doing multiple tasks
* A better security/antivirus experience (BitDefender)
* A much more resonsive and reliable remote support experience
* Helping users restart their machines to stay up to date
One stop shop
What do you like best about the product?
Best for patch,rmm and endpoint. Newly added AI tool is so great
What do you dislike about the product?
Nothing that i can think of. Its a very perfect tool
What problems is the product solving and how is that benefiting you?
Enduser remote helpdesk tool. Patch management tool
Quick and Effective
What do you like best about the product?
Administration is easy and quick. Implementation took no time at all and was integrated without any difficulty. NinjaOne has many features we use daily for ourselves and our clients.
What do you dislike about the product?
We have not seen any downsides to Ninja since we began using it daily.
What problems is the product solving and how is that benefiting you?
A Unified dashboard of all the systems we manage, central patch management, and excellent remote access.
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