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NinjaOne with its versatility and ease of use is instrumental in the work we deliver daily.
What do you like best about the product?
The constant updates and features help us do more in a day with less hassle.
What do you dislike about the product?
There's nothing that comes to mind so it means it works great for us.
What problems is the product solving and how is that benefiting you?
Problems are diverse and the beauty of it all is that with NinjaOne you have more than one way to tackle an issue, so you can explore and learn new ways of soing things.
Simple and Efficient Systems Management
What do you like best about the product?
ninjaone has a simple and functional patch management system. After just a few days, we had replaced the previous rmm system and massively simplified all processes. We like the continuous development of ninjaone, where customer wishes are taken into account.
What do you dislike about the product?
the weakness of ninjaone lies in the network management. practically all devices have to be manually integrated into the monitoring system. there are no interfaces to ubiquiti, for example.
What problems is the product solving and how is that benefiting you?
Ninja simplifies our support and management processes with automation and fast access to the systems. The monitoring helps us to identify faults quickly and easily.
Gamechanger for client administration
What do you like best about the product?
Very simple to use. Implementation and integration took less than 1 day. Customer Support is very fast and has a lot of tips if you are new to the system.
We use it daily in the administration of our 2500 clients and 400 severs.
The features beside the classic patch managing are incerdible. By default there are a lot of scripts which are helping our Support stuff to work more effective.
We use it daily in the administration of our 2500 clients and 400 severs.
The features beside the classic patch managing are incerdible. By default there are a lot of scripts which are helping our Support stuff to work more effective.
What do you dislike about the product?
Only the filter functions need a little bit of development.
What problems is the product solving and how is that benefiting you?
Patching Clients and deploying software.
A Modern RMM for a Modern MSP
What do you like best about the product?
Everything in Ninja one is modern and shakes up the industry standards in a positive way. It's easy to use and device management and sorting is a breeze!
What do you dislike about the product?
Sometimes support can be slow to respond about niche or fringe issues that don't impact multiple customers.
What problems is the product solving and how is that benefiting you?
NinjaOne and their RMM tool solves many long-standing RMM issues we were facing with other platforms and brings endpoint/device management into the modern era.
Everything is very fast in this RMM and we're never left waiting for things to load or refresh.
Everything is very fast in this RMM and we're never left waiting for things to load or refresh.
NinjaOne simplifies our daily business and saves resources
What do you like best about the product?
NinjaOne makes our day-to-day work simpler and more efficient. The software is user-friendly, and features like the central dashboard and remote monitoring provide the visibility we need. It’s also easy to integrate with our existing systems, making setup smooth and straightforward. Routine tasks are simple to automate, saving us time and resources. Additionally, the customer support is excellent—responses are quick, and the support team is always helpful and knowledgeable.
What do you dislike about the product?
The ticketing system could definitely be improved. It lacks some features we’ve seen from other providers, and this is an area where NinjaOne could step up. Additionally, the reporting options could be more customizable to better meet our specific needs.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us streamline IT management by automating routine tasks and providing real-time monitoring, which allows us to identify and resolve issues proactively. This improves our efficiency, reduces downtime, and saves both time and resources.
Current system data and memory usage
What do you like best about the product?
Ninja offers a clear compilation and good reporting and evaluation options.
What do you dislike about the product?
Perhaps many configuration options in the reports.
What problems is the product solving and how is that benefiting you?
Overview of system information for the customer
Solid RMM solution with a robust offering at a cost-effective price.
What do you like best about the product?
- Fantastic interface
- Easy to use integration with Active Directory, JAMF, EDR Tools like Sentinal One and Crowdstrike
- Very easy to integrate into and import objects, then deploy agent.
- Very easy to create policies and push applications
- Very easy to update applications
- Love the newest integration with FreshWorks.
- Their Backup product is very competitive for the market
- Excellent Documentation in their Ninja DoJo.
We use NinjaOne everyday and we love that they have a native remote tool for the service desk to help employees with IT issues.
- Easy to use integration with Active Directory, JAMF, EDR Tools like Sentinal One and Crowdstrike
- Very easy to integrate into and import objects, then deploy agent.
- Very easy to create policies and push applications
- Very easy to update applications
- Love the newest integration with FreshWorks.
- Their Backup product is very competitive for the market
- Excellent Documentation in their Ninja DoJo.
We use NinjaOne everyday and we love that they have a native remote tool for the service desk to help employees with IT issues.
What do you dislike about the product?
- Paid premium support. It would be helpful to have access to dedicated senior engineers.
- Their ticketing system is fairly new and needs some work to become as robust in their integrations with chat collaboration platforms like Teams and Slack.
- It would be nice if their backup product could include BCDR features or connect with an enterprise NAS appliance.
- Their ticketing system is fairly new and needs some work to become as robust in their integrations with chat collaboration platforms like Teams and Slack.
- It would be nice if their backup product could include BCDR features or connect with an enterprise NAS appliance.
What problems is the product solving and how is that benefiting you?
- Allows us to push applications, their updates and scripts easliy. Allows us to manage our devices easily and seamlessly.
Fantastic Solution for MSP Providers
What do you like best about the product?
I love the ease of use and all the fantastic integrations link ninja Remote, SentinelOne, Azure AD etc. We also have a lot of customers using the system for themselves. They profit from our knowledge and automations, but they can do everything by themself like inventory, Remote Support etc. We use NinjaOne everyday and it extrem easy to start with new customers.
What do you dislike about the product?
In terms of MSP support Ninja One is really good but in some cases there is no sharp separation between customers. That's sometimes a bit tricky.
What problems is the product solving and how is that benefiting you?
As a Managed Service Provider, NinjaOne is the product every customer need to have if they want to work with us. Because of all the great features like remote support, inventory and scripting, we can do a lot of tasks without interrupting the customer. That is really outstanding, and it helps us to serve much more customers than before with the same amount of technicians.
NinjaOne is a gamechanger
What do you like best about the product?
The usability is top notch. It just makes sense and is easy to use.
What do you dislike about the product?
There's nothing I dislike about InjaOne.
What problems is the product solving and how is that benefiting you?
It helps us keeping track of our endpoints and their health statuses.
Continuous Improvement and Excellent Support, but Billing Needs Work
What do you like best about the product?
I’ve been a customer of ninjaOne since February 2022, and I truly appreciate the continuous improvements and enhancements to the product experience. Even though I’m more than satisfied, my account manager frequently introduces new features that I didn’t know I needed but now can’t live without. The customer service and expert support team are incredibly helpful and always strive to assist. ninjaOne is very user-friendly, and ninjaRemote combines the best aspects of TeamViewer and Splashtop into a seamless remote support tool that’s easy to implement.
What do you dislike about the product?
The billing process leaves much to be desired. When there’s a billing error, it’s not corrected immediately but rather adjusted in future invoices. Additionally, when testing new projects, you’re immediately billed for a set number of devices, even if you haven’t deployed that many. This area definitely needs improvement.
Unfortunately, I also see significant room for improvement in the Patch Management system. It often results in most of our managed devices showing a red or yellow status because updates are either pending or have failed. This is a major concern that needs to be addressed.
Unfortunately, I also see significant room for improvement in the Patch Management system. It often results in most of our managed devices showing a red or yellow status because updates are either pending or have failed. This is a major concern that needs to be addressed.
What problems is the product solving and how is that benefiting you?
We switched from N-Able RMM to ninjaOne due to the high costs and a very complicated user interface. ninjaOne has significantly simplified the entire Remote Monitoring & Management (RMM) experience, ensuring that we always have an overview of all client devices. With the integration of Mobile Device Management and direct backup management from ninjaOne, we can manage all essential functions from a single interface.
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