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Good Tool for MSP and internal IT
What do you like best about the product?
We choose NinjaOne because of the rapid and steady development and a modern look and feel that make the usage very easy.
We startet a few years back and are happy with the constant development and delivery of new and improved features.
The growing community is very welcomming.
We startet a few years back and are happy with the constant development and delivery of new and improved features.
The growing community is very welcomming.
What do you dislike about the product?
Our greates dislike is the missing long term data retention, but this is already scheduled on the roadmap, so we are looking forward to that.
What problems is the product solving and how is that benefiting you?
We came to NinjaOne when we where looking for a RMM Tool to use in our SMB-MSP Business.
We compared multiple solutions and decided to use NinjaOne based on our requirements. We had no remorse with that decission.
We compared multiple solutions and decided to use NinjaOne based on our requirements. We had no remorse with that decission.
Good product
What do you like best about the product?
Easy handling, good looking UI, and good support great start with the KI Feature
What do you dislike about the product?
The fact that we cant trust ninja with patching, the new Dashboard is slower than the old one,
The quick connect is as...
The quick connect is as...
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
Great for basic RMM but could use improvements with scripting
What do you like best about the product?
I really like ninja for their integrations with our psa, built in remote tool, and ability to action a device based on device activities or device state.
What do you dislike about the product?
The scripting within ninja is extremely basic and lacks features. I like that we can have saved parameter values but there needs to be a way to have those encrypted and needs to be more robust than just having multiple values defined by having a space in between value 1 and 2. This also means there is no way to have optional parameters since if I try to provide a value for param 1 and 3 I have no way to do that other than removing the param. This is one of many issues with scripting.
What problems is the product solving and how is that benefiting you?
Ability to connect to end user devices without needing a device code from user, ability to create backups of critical infrastructure and restore to cloud, and ability to action devices based on state of device.
Powerful Tool with Some Limitations
What do you like best about the product?
It is an intuitive, all-in-one platform that streamlines patch management, backups and more.
Its easy-to-use interface with good automation options and reliable remote support make it a perfect platform for IT.
It greatly simplifies workflows while providing great customer support.
Its easy-to-use interface with good automation options and reliable remote support make it a perfect platform for IT.
It greatly simplifies workflows while providing great customer support.
What do you dislike about the product?
Its limited customisation options and occasional challenges with MacOS patching can be drawbacks. Its cloud-only nature may not suit all organisations.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for endpoint management, IT service management, mobile device management, remote monitoring, patch management and network monitoring. The platform provides a centralised solution to simplify IT operations, automate tasks and improve efficiency across all of these areas.
General experience gathered to NinjaOne in a business environment
What do you like best about the product?
The remote-control options, especially the ability to execute scripts remotely, are noteworthy. In general, NinjaOne has improved over time!
What do you dislike about the product?
The search bar currently does not include the active user, which I think would be a valuable feature to add.
What problems is the product solving and how is that benefiting you?
We can remotely access the clients, we can monitor the clients.
With both of these features alone we can work and help the customers
With both of these features alone we can work and help the customers
Had no problems
What do you like best about the product?
I think the remote-desktopfeature is very good and easy to use
What do you dislike about the product?
I can't search for the username, that would be very nice if this could be changed
What problems is the product solving and how is that benefiting you?
We can support our Clients without wasting a lot of time and it's also easy to use for our customers.
A great reliable service for our MSP clients
What do you like best about the product?
While there are only rarely problems with the platform, I can pick up the phone and call to speak with someone who will assist with the issue directly. It has been a great tool for our business.
What do you dislike about the product?
There were some issues with remote control platform support, with changing tools and services. Nothing that couldn't be sorted, just some changes that were likely due to external factors.
What problems is the product solving and how is that benefiting you?
Ultimately when someone has a problem with a device or the software on the device, we are able to connect quickly to resolve the issue without having to be onsite.
1A RMM
What do you like best about the product?
Automation and Central Administration of all Clients
Continuous Development of the Functions
Continuous Development of the Functions
What do you dislike about the product?
At the moment, I can't think of anything that is problematic here.
What problems is the product solving and how is that benefiting you?
MSP, Patch Management, RMM
Amazing tool all in 1 place!
What do you like best about the product?
Easy to use
Easy config
Friendly and easily accessible Support Staff
Great Onboarding process
Lots of features
Easy config
Friendly and easily accessible Support Staff
Great Onboarding process
Lots of features
What do you dislike about the product?
Tech guides to do things are far too long, need to be more simplified
What problems is the product solving and how is that benefiting you?
Keep tabs on what assets we have
Easy remote support tools
Easy remote support tools
NinjaOne excels at simple UI, powerful scripting, and excellent community, with a few tech gaps
What do you like best about the product?
Even though the pace of new features is relatively impressive, and the community staff and product managers/leads are often available in their own excellent community Discord server and are open to feedback, the user interface is simple and easy to grasp for new technicians and is responsive and easy to do even somewaht complex things for advanced users. Standard PowerShell scripting with flexible custom fields and script variables make for powerful customization, add-on features are integrated well, integrations with several third-party systems are strong, and the API provides a lot of additional automation power should it be necessary to do more than the UI allows. The agent is also very solid and rarely has corruption or instability issues, though if there any they are relatively easy to resolve. They even provide their own solid self-removal scripts to start fresh should you need to. It's nice that SSO with Entra ID, Okta, and others is not only there, it's being actively upgraded and expanded regularly.
What do you dislike about the product?
There are a number of features I personally wish were there, such as Git/GitHub integration or alternately API access to custom scripts, more things visible and controllable via the API like policies (that policies exist is visible, the configuration details are not), they have made and continue to make substantial progress in many areas. Dark mode isn't there yet but is coming in 2025. It would be nice if the agent had both macOS Apple Silicon native binaries as well as Windows on ARM native binaries, but the current agents do run under the temporary interpreters so they function, just not as efficiently as they could/should. So there are some technical gaps that in many cases they are working on (and they have a public product roadmap), but have not been addressed that I wish were.
What problems is the product solving and how is that benefiting you?
We mange IT support for other companies as an MSP, and NinjaOne allows us to flexibly monitor, track, review, access/control, report on the computers and servers at our clients without running our own centralized infrastructure, in a flexible and secure way. It simplifies and centralizes our support and can be customized to automate or solve most software problems.
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