I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.
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straight forward and clean
What do you like best about the product?
its UI is very straight forward and clean, it allows one to get aquainted with the system really quickly. integration with other applications such as crowdstrike are great too, it helps bring everything together. coupled with great customer support from the tech support team and our account rep there really isnt much to dislike about NinjaOne.
What do you dislike about the product?
nothing really, if there was one spot that could use a bit more it would be the reporting tool but even that works just fine as is.
What problems is the product solving and how is that benefiting you?
it allows me to provide proper desktop support to my end users regardless of where they are or where I am. it ensures that my endpoints stay up to date and that necessary applcations are installed and running.
Improoved - has still way to go for me.
What do you like best about the product?
Script deploying capabilities for administrative tasks
What do you dislike about the product?
When remote desktoping organization could be included on the title window. This is essential as we have many locations with the same Computer names.
Uploading large files (>1 gb) fails many times without notification.
I suspect files are first uploaded to ninja servers (which always succeds) whoever the 2nd step (copy to destination) fails sillently.
Uploading large files (>1 gb) fails many times without notification.
I suspect files are first uploaded to ninja servers (which always succeds) whoever the 2nd step (copy to destination) fails sillently.
What problems is the product solving and how is that benefiting you?
Multiple locations without direct access can be managed through this
Great experience overall
What do you like best about the product?
Ninjaone is a versatile program that offers great functionality for our everyday tasks. The script library is extensive and the ability to run powershell scripts with ease is a lifesaver. Generally it works as intended with a few hiccups here and there.
What do you dislike about the product?
Ninjaone has one great drawback in my opinion and that many times the ninja remote fails to connect. I've seen it too many times now and I really struggle
What problems is the product solving and how is that benefiting you?
Patch management & asset management.
Great service!
What do you like best about the product?
Very easy to master and use. Great support when needed - very responsive. Has all the features you would need/expect and then some new ones coming.
What do you dislike about the product?
Creating "tech" admins for clients was a little confusing at first. It would be nice if each client had their own portal under my unbrella and then had full admin rights over their own portal.
What problems is the product solving and how is that benefiting you?
Easily managing endpoints and patching.
it is nice with nice customizations
What do you like best about the product?
it is very nice with nice customizations
What do you dislike about the product?
it is very nice with nice customizations
ease of use
Ninja support slow in implementation of our requests
ease of use
Ninja support slow in implementation of our requests
What problems is the product solving and how is that benefiting you?
all it
Very effective
What do you like best about the product?
Ticketing & Remote to client PCs very useful
What do you dislike about the product?
Nothing that i can think. I am very pleased
What problems is the product solving and how is that benefiting you?
Remote access & Ticketing
Does the job
What do you like best about the product?
Gives me insight into all my devices, immediate access at the system level to remotely support and manage the devices.
What do you dislike about the product?
I wish we could customize the messages that appear when systems need to reboot a bit more but that is almost a mute point. The tool is very effective.
What problems is the product solving and how is that benefiting you?
The tool allows me to manage my globally distributed fleet of Windows devices remotely. It tells me device status, health, patch status etc. I am always in the know of current devices and their health.
NinjaOne - Great Features and Easy to Use
What do you like best about the product?
Teamviewer integrated into the application is excellent. Running scripts is easier than in other tools
What do you dislike about the product?
I ran into some issues trying to disable users from accessing machines using provided scripts. Outside of that, everything has been great
What problems is the product solving and how is that benefiting you?
Having Patching management, Asset managment, and remote support all in a single place is very convenient
Has streamlined software rollouts with efficient remote support tools and is great for small companies
What is our primary use case?
How has it helped my organization?
NinjaOne's remote desktop management, support, assistive tools, and screen sharing capabilities have been valuable for our clients, especially during small rollouts of software or scripts. The software deployment tools have allowed us to provide critical assistance to small businesses lacking these capabilities.
What is most valuable?
The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing. These capabilities facilitate small rollouts for scripts or software. We recommend it for small companies transitioning to the Microsoft cloud. The software's automation tools have solved critical deployment problems for small businesses.
Additionally, the pricing is suitable for small companies, and customers often see a return on investment in the first six months.
What needs improvement?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.
For how long have I used the solution?
I have been dealing with NinjaOne for approximately six to eight years.
How are customer service and support?
The technical support for NinjaOne works perfectly. Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
How would you rate customer service and support?
Positive
What was our ROI?
The return on investment for our customers generally occurs within the first six months.
What's my experience with pricing, setup cost, and licensing?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such as AI enhancements or other specialized settings.
Which other solutions did I evaluate?
NinjaOne is considered the only suitable option on the market for our purposes. There are no significant competitors.
What other advice do I have?
Overall, I rate NinjaOne eight or nine out of ten. I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed.
Remote access rocks.
What do you like best about the product?
It is the source of truth for what software and patches are installed.
What do you dislike about the product?
It has so many features itis hard to leverage all of what it can do.
What problems is the product solving and how is that benefiting you?
It is the source of truth for the IT assetts.
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