NinjaRMM / NinjaOne
What do you like best about the product?
Great support, many customizations, api integrations. Easy to use and easy to deploy
What do you dislike about the product?
Nothing to note at this time. It has worked well for our requirements
What problems is the product solving and how is that benefiting you?
RMM
One of the best product changes we've ever done
What do you like best about the product?
We were previously using ConnectWise Automate, and whilst it gave us everything we needed as a business, it was only when we had a demo of NinjaOne did we realise what we were actually missing. The product was easy to configure and setup with step-by-step guides. The integration into our PSA system was seamless and we experienced no issues. NinjaOne gives us features that we didn't realise we needed and has opened our eyes on how a RMM platform should be.
What do you dislike about the product?
There are some features within the remote access tool that are missing compared to what we had before with ScreenConnect, however we have reviewed the roadmap and they are upcoming.
What problems is the product solving and how is that benefiting you?
We needed an RMM application that was fast, efficient and easy to use, along with features such as reporting and monitoring. NinjaOne offers it all.
NinjaOne has changed the way we manage all our endpoints
What do you like best about the product?
It is an intuitive platform, simple to use, with all the features necessary to manage thousands of endpoints. The deployment of the agents is immediate without any difficulty.
The support is fast and precise but above all the constant attention from our account manager is a main point for us.
We use it 24 hours a day to manage all our endpoints.
Excellent integration with third party products such as SentinelOne, HaloPSA..
What do you dislike about the product?
We think there is still work to be done regarding backup
What problems is the product solving and how is that benefiting you?
It helped us to reduce the time to configure the automations , It improved our ability to manage SO and software patches,
Health device monitoring
Enhances remote access and integration with third-party tools
What is our primary use case?
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne.
It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly advantageous, especially for clients like medical offices.
What is most valuable?
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage. Additionally, NinjaOne supports integration with third-party tools such as Bitdefender GravityZone and backup solutions. The open nature of the platform, allowing cooperation with other software vendors, is highly beneficial.
What needs improvement?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They are actively working on incorporating these based on customer feedback.
For how long have I used the solution?
I have been using NinjaOne for several years, around three to five years.
What do I think about the stability of the solution?
NinjaOne is very stable. I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I have not scaled NinjaOne extensively, yet the design suggests it is scalable. I would subjectively rate it an eight out of ten due to the absence of XENServer and Proxmox.
How are customer service and support?
The customer support at NinjaOne is excellent, rated ten out of ten.
How would you rate customer service and support?
What was our ROI?
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
What's my experience with pricing, setup cost, and licensing?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What other advice do I have?
I rate NinjaOne a nine out of ten overall.
The lack of XENServer functionality is the only barrier to a perfect score.
A great platform that is getting stronger in capability, and does the basics well
What do you like best about the product?
It does the basics well, and the interface is intuitive
What do you dislike about the product?
Initially it did not adopt the larger vendors that MSP's use to provide service
What problems is the product solving and how is that benefiting you?
Centralized management of all endpoints
Quick deployment, good RMM tool
What do you like best about the product?
Easy to deploy and good intuitive Graphic interface
What do you dislike about the product?
Still some things to develop. Monitoring should have more color levels
What problems is the product solving and how is that benefiting you?
Remotesuppport, patchmanagement, softwarepatchmanagement
A simplified RMM platform with the tools to make managing hundreds of machines easy.
What do you like best about the product?
NinjaOne Has Transformed Our IT Operations
After years of struggling with the limitations and headaches of platforms like Kaseya and Datto, transitioning to NinjaOne has been nothing short of transformative. From day one, the difference was clear—billing is transparent, support is fast and helpful, and the overall performance of the platform is fast and reliable.
Where we once spent countless hours troubleshooting and chasing down issues, NinjaOne has brought simplicity and efficiency to the forefront. Its network scanning tools quickly discover endpoints, seamlessly adopt them, and install agents with minimal effort. The entire workflow feels streamlined, allowing us to focus on what matters most—supporting our clients.
The platform’s intuitive multi-factor authentication process is another standout. It's secure and user-friendly, reducing the need for repeated support calls or workarounds.
Equally impressive are the patch management and backup capabilities. With support for both cloud and local backups, NinjaOne has allowed us to consolidate several tools into a single, unified system. Managing backups and patches is no longer a burden—it’s now fast, reliable, and easy.
In short, NinjaOne has exceeded our expectations across the board. It's a modern, efficient, and powerful solution that’s made a measurable impact on our business.
What do you dislike about the product?
Organizational management could be a little easier to use. For remote desktop access we use a lot of Linux machines and after a year of asking, still, the current version only supports Windows, forcing us to use Wine or in some cases Windows VM's to assist. A native client is essential.
My associates dislike NinjaOne as not using Kaseya gives me more time to walk around and help other people with their issues instead of crushing my stress cow and yelling at my monitor.
What problems is the product solving and how is that benefiting you?
A great feature of NinjaOne is the feature request as part of their roadmap. We need a Linux client, it's now on the roadmap. We needed a desktop preview/thumbnail feature, it's on the roadmap.
Developers and teams that actually listen to their customers. Microsoft has no idea what that last sentence means.
Great RMM Tool
What do you like best about the product?
Intutive layout and the ease of which you can train another tech. Also the ability to create technicians that only have access to certain customers is great if the client has an onsite IT contact gives us the ability to offer this as a tool in the customers toolbox as well. They Continue to improve on an already good RMM platform. Customer support was great we only ran into problems when testing out the ticketing platform.
What do you dislike about the product?
Stop trying to make a ticketing platform it wasn't good a year ago. Focus on your api and 3rd party intergrations.
What problems is the product solving and how is that benefiting you?
Our team is able to close tickets so much faster with Ninja. The integration with our psa is great and we can jump right into the asset from the psa into ninja and start a remote support if needed quickly saving everyone time.
Ninja is the most feature rich RMM for the price point
What do you like best about the product?
It is a robus RMM that is continually adding new features and their support is excellent at resolving issues we come across.
What do you dislike about the product?
For what Ninja looks to be there are no downsides that come to mind.
What problems is the product solving and how is that benefiting you?
It provides an easy to use interface where we can manage all of our endpoints efficiently. It also has a very powerful scripting interface that gives us the ability to do automate just about anything we need to.
Ninja RMM
What do you like best about the product?
The console has a logical layout and is easy to navigate. The base agent policies are easily modified to fit your needs. The customizeable systray icon is convenient and straight forward for ticket submittal.
What do you dislike about the product?
We did have a couple functionality complaints with the portal but they were resolved. We submitted requests or suggestions and the functionality was modified in a release months later.
What problems is the product solving and how is that benefiting you?
We use it mostly for remote assistance and ticket entry for the end user. The remote tools, like file managemnt are handy at times.
Remote CMD operations and the fact it deploys antivirus are great assests.
