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Powerful and Easy to Use
What do you like best about the product?
NinjaOne allows use to control patching and monitoring of our devices in an easy to use UI.
What do you dislike about the product?
Support for iOS devices could be improved.
What problems is the product solving and how is that benefiting you?
Providing visability into device health, patching and ticketing for internal issues.
Very intuitive product that shines with its ease of use and scope.
What do you like best about the product?
NinjaOne has revolutionized our IT administration! The user interface is intuitive and the functions are powerful and reliable, making implementation very easy. Particularly impressive are the automation features, which save us a lot of time in integration and maintenance.
The customer support is first-class - always quickly accessible and competent. NinjaOne has exceeded our expectations and is an indispensable tool for any company that wants to optimize its IT processes.
Our MSP customer support uses this tool daily to maintain and secure our customer systems.
The customer support is first-class - always quickly accessible and competent. NinjaOne has exceeded our expectations and is an indispensable tool for any company that wants to optimize its IT processes.
Our MSP customer support uses this tool daily to maintain and secure our customer systems.
What do you dislike about the product?
The design of the reports is good, but could be a bit more flexible.
What problems is the product solving and how is that benefiting you?
Common IT Problems:
Network outages
Outdated hardware/software
Insufficient data backup
Security risks
Poor IT documentation
How NinjaOne helps:
Remote troubleshooting: Quick problem resolution from afar.
Automation: Automates tasks like updates and backups.
Monitoring: Efficiently monitors and manages endpoints.
Security: Implements security controls.
Scalability: Supports multiple clients and locations.
Network outages
Outdated hardware/software
Insufficient data backup
Security risks
Poor IT documentation
How NinjaOne helps:
Remote troubleshooting: Quick problem resolution from afar.
Automation: Automates tasks like updates and backups.
Monitoring: Efficiently monitors and manages endpoints.
Security: Implements security controls.
Scalability: Supports multiple clients and locations.
The perfect solution to make the IT admin’s everyday life easier!
What do you like best about the product?
The diverse options for device administration and the system’s constant further development.
What do you dislike about the product?
The lack of possibility to operate the system in a client-capable manner, for example with a partner portal and a customer portal.
What problems is the product solving and how is that benefiting you?
It integrates all the required solutions in one portal. This creates a better overview, simplifies work and minimizes accounting effort.
Good management tool
What do you like best about the product?
I find the update and backup management clear and easy to manage.
What do you dislike about the product?
I am still missing some options for adjusting the backup policies.
What problems is the product solving and how is that benefiting you?
Sometimes the patches do not work the first time.
Everything is awesome
What do you like best about the product?
It is easy to use and quick to set up. Many people like the automation features because they make routine tasks easier. The customer support is also very good and quickly helps with problems. Additionally, you can connect NinjaOne well with other systems.
What do you dislike about the product?
Some functions are missing or could be better. Sometimes there are problems with certain features. For small businesses, the costs could be high, although many find it worth the money.
What problems is the product solving and how is that benefiting you?
The remote support is not good.
Great patch management!
What do you like best about the product?
Great patch management! - A real added value for the IT system house business!
What do you dislike about the product?
none currently mentionable for my usage
What problems is the product solving and how is that benefiting you?
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The best RMM tool on this planet
What do you like best about the product?
The clear and consistent structure of NinjaOne ensures extremely user-friendly manageability. NinjaOne is also easy to install and integrate, and can be scaled and adapted to individual needs. The range of functions is extremely large and above all reliable, including patching, monitoring, remote access, and backup. In daily use, it is THE TOOL of choice to meet our administrative requirements. The support is always available with advice and assistance - there is nothing to complain about here!
What do you dislike about the product?
I am completely satisfied with the product and have nothing to complain about.
What problems is the product solving and how is that benefiting you?
If problems arise, NinjaOne helps quickly and reliably.
Excellent endpoint management tool
What do you like best about the product?
This is one of our go-to tools. Very powerful endpoint management. Provides detailed info about hardware configuration, software installed, and patch levels. Also provides remote access to the file system, registry, and services. Provides command line access for cmd shell and Powershell to run individual commands or scripts. We use it for patch management and to automate software installs and it works very well for that. It can also be used to apply system policies in a reliable way. It is highly configurable in most regards.
What do you dislike about the product?
The tool has a lot of capabilities so it can take some time to learn where all of the features reside in the interface and how to navigate it. Not everything is intuitive, but once you learn it is very powerful. The reports could also be easier to configure. Those take a little effort to figure out.
What problems is the product solving and how is that benefiting you?
The biggest benefit for us is patch management. We use Windows and it manages the patching for desktops, laptops, and servers how we want. It uses information provided by Windows Update to determine which patches to install. It is highly configurable to push the patches we want when we want and notify end users so they can reboot on their schedule or we can force the reboot if needed. We have upgraded many systems from Windows 10 to Windows 11 using this and it works well. Most of the upgrade happens in the background and prompts the user to reboot at their convenience. After reboot it goes through a 5-10 minute update process with no additional interaction needed. NinjaOne also gives us great control over the endpoints from a software management perspective. We can see which systems have which software and what versions. We can uninstall or push updates as needed. We can see which systems are running low on disk space, have specific processors, or any other information we want to collect.
NinjaOne user turned admin
What do you like best about the product?
There are many upsides to NinjaOne. Too many to focus on just one thing. NinjaOne is a great single console ticketing, Knowledge Base, Device Manager and remote access console.
It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.
Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.
Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.
Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.
There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.
Once configured, NinjaOne is a game changer for any IT department.
It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.
Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.
Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.
Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.
There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.
Once configured, NinjaOne is a game changer for any IT department.
What do you dislike about the product?
NinjaOne can be difficult to get off the ground running. While it can be utilized out of the box for most functionality to start with, to really use the tool requires customization. This customization can be difficult at times as it can be a rather large learning curve.
Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.
There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.
There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.
All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end.
Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.
There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.
There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.
All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end.
What problems is the product solving and how is that benefiting you?
There are a few problems that NinjaOne is helping to solve currently for us:
- Remote assistance for users
- Ticketing system for interfacing between users/technicians
- Patch management of devices
- Remote assistance for users
- Ticketing system for interfacing between users/technicians
- Patch management of devices
Great RMM Tool
What do you like best about the product?
Intuitve layout and the ease of which you can train another tech. Also the ability to create technicians that only have accesss to certain customers is great if the client has an onsite it contact. Gives us the ability to offer this as a tool in the customers toolbox as well. They continue to improve on an already good product. Custemr support has been responsive when we have had issues.
What do you dislike about the product?
Stop trying to turn into a PSA and focus on what you are great at.
What problems is the product solving and how is that benefiting you?
Being able to use one tool to both inventory customer workstations and help them has been very helpful. The ability to tie into our PSA platfrom and keep it updated with any changes has saved us a lot of time.
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