External reviews
3,187 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Awesome tool
What do you like best about the product?
use of patch management
remote access and RDP
execute scripts
monitoring
remote access and RDP
execute scripts
monitoring
What do you dislike about the product?
Interruptions in remote support
Searching after user logins unfortunately does not work
Searching after user logins unfortunately does not work
What problems is the product solving and how is that benefiting you?
no
Ninja Good
What do you like best about the product?
It is practical to help customers and to administer servers.
What do you dislike about the product?
That one cannot properly sort by PC names.
What problems is the product solving and how is that benefiting you?
That one can connect to a PC or server without confirmation.
Clear, fast, and compact solution for administrators
What do you like best about the product?
Easy usability, quick search for customers, devices, and other parameters, great remote solution
What do you dislike about the product?
some search functions are hard to filter, such as usernames with clients. otherwise, I can hardly think of any negative aspects.
What problems is the product solving and how is that benefiting you?
Some filter options are difficult to implement.
powerful but clean and responsive Tool
What do you like best about the product?
the UI is clean and responsive, possibilities are almost endless
What do you dislike about the product?
sometimes buggy, and have to know where to find things
What problems is the product solving and how is that benefiting you?
we dont need many platforms but just Ninja and maybe 2 others for all our managed services. Technicians appreciate the easy connection and powershell access
good RMM for mid-sized business customers
What do you like best about the product?
Bulk execution of scripts - Patch management - easy to use - easy rollout
What do you dislike about the product?
Services often stop out of nowhere, thus servers are shown as offline when they are not offline.
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
What problems is the product solving and how is that benefiting you?
Bugs after updates
A non-convulated but very helpful, quick and growing platform
What do you like best about the product?
Everything is simple to use and at your fingertips. They have been a refreshing approach with frequent upgrades and useful features.
What do you dislike about the product?
As a newer platform, some modules are not as robust as older systems. Support isn't as great as in beginning when they were smaller.
What problems is the product solving and how is that benefiting you?
It is one of the most cost-effective platforms out there for the number of features and tools that is included. Add-on modules seem to be very fairly priced so you don't feel that you eventually overpay as compared to other costlier solutions in the market.
We keep small team in large part to the abilities and ease of use of this platform.
We keep small team in large part to the abilities and ease of use of this platform.
Works better than than the engineer in the corner!!
What do you like best about the product?
The ease of patching hundreds of servers by a small engineering team. Ease of setup and agent roll out was seamless. Having the ability to see who logged in last, who made changes, and remote a machine via command line/PowerShell is priceless.
What do you dislike about the product?
Nothing bad to say. Still working on using the full potential besides the patching/server managment.
What problems is the product solving and how is that benefiting you?
Remote patching, remote monitoring, and remote controlling of servers has been a blessing.
Excellent software
What do you like best about the product?
Ninja is easy to use, deploy, and start quickly. The unlimited onboarding and support are really great.
What do you dislike about the product?
My only issue is with the shortcut deployment to desktops. I wish I could deploy a custom icon similar to Desktop Central
What problems is the product solving and how is that benefiting you?
Ninjaone allows for quick and efficient support and patch mangement
The NinjaOne Team is the ideal long-term MSP Partner
What do you like best about the product?
The NinjaOne RMM portal is intuitive and simplifies large-scale change and improvement across our MSP clients. The MSP team adopted NinjaOne RMM quickly, and the variety of available integrations continues to enable extended automation and improve operational efficiency. As the team that manages the backend of the NinjaOne RMM platform, I have to point out the customer support team and highlight the availability, knowledge, and overall excellent support of the NinjaOne engineers; their team is always readily available to assist with creative ways to utilize the NinjaOne RMM platform to meet our clients' needs most efficiently and simplify long-term management. Lastly, our Account Manager is communicative and proactive and truly prioritizes supporting our MSP operations and our clients. Thanks NinjaOne!
What do you dislike about the product?
I don't have any complaints. I try to make it to the Office Hours webinars, so maybe if those could be stored in a repository and made available to other MSPs.
What problems is the product solving and how is that benefiting you?
Our MSP team is able to make large-scale changes to our clients' endpoints with a low learning curve. The available tools from within the platform allow all levels of technician to learn and support more end users. The NinjaOne team is avid about product improvement and especially communicative about new feature releases and the upcoming roadmap of additions. The patch management options through the RMM portal are very helpful, including testing OS patches and identifying those with known issues, as well as the availability of software for automated application patching, which far surpasses the RMM competitors.
Would recommend NinjaOne
What do you like best about the product?
Easy to navigate UI. The pricing is straight forward than most other competitors. Can write/utilize custom scripts to get information or alerts that you need. Constantly adding new features.
What do you dislike about the product?
Integrating with the antivirus products like GravityZone and Sentinal One can be problematic if you don't follow the "happy flow". Unable to delete multiple files at a time from backup . Also unable to easily figure out why a backup might be taking up a lot of space.
What problems is the product solving and how is that benefiting you?
Can see backup status all in one place. Antivirus issues can alert you real time to fix issues quickly. Can also quickly run commands on endpoints without disturbing the end user. Have also written custom scripts to verify programs like Sage or QB Desktop are backing up properly locally and can have it alert us if a backup is missing.
showing 1,451 - 1,460