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working in customer support becomes much more pleasant as a result
What do you like best about the product?
I am thrilled with NinjaOne! The user-friendliness is outstanding, which significantly eases daily work. The execution of tasks is simple and intuitive, allowing me to be productive quickly. Customer support is always helpful and responds quickly to inquiries. I use NinjaOne regularly, and the multitude of features covers all my needs. Additionally, the integration into existing systems is straightforward, making the entire process even smoother. Overall, a great solution!
What do you dislike about the product?
the search for usernames should also be possible within the customer themselves
What problems is the product solving and how is that benefiting you?
Monitoring individual computers, it is also very helpful for upgrades regarding Win11.
NinjaOne is essential for the quality and efficiency of our services.
What do you like best about the product?
1. Power of the tools and functions
2. High integration
3. Adaptability and automation
Very important and exemplary:
Excellent communication.
Direct and open communication of disruptions, problems.
Involving customers in further development.
2. High integration
3. Adaptability and automation
Very important and exemplary:
Excellent communication.
Direct and open communication of disruptions, problems.
Involving customers in further development.
What do you dislike about the product?
A complaint on a high level: Better support for Linux (especially Debian/Ubuntu) would be welcome.
What problems is the product solving and how is that benefiting you?
NinjaOne is essential for monitoring our customers' IT. NinjaOne is an efficient tool for comprehensive management of the systems we support. NinjaOne offers numerous possibilities to quickly and directly identify and resolve issues.
I've been using NinjaOne for the past 3 months. Some of the features work really well.
What do you like best about the product?
The RMM features, such as on-deamnd patching, pushing scripts remotely.
What do you dislike about the product?
The ticketing aspect requires more features. Such as a knowledge base, related tickets.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
What problems is the product solving and how is that benefiting you?
Ninja solves the issue with having to manage devices and patching in separate places. Having all of the required features, such as thir party patching, OS patching, remote support, on-demand patching, all in one place really helps narrow down additional uneccessary subcriptions & accounts with other vendors.
A good platform with a rough ticketing system
What do you like best about the product?
Using Ninja to support devices has been very useful. Being able to remotely support, and managed users software is easy.
What do you dislike about the product?
The Ninja ticketing system leaves lots to be desired. It isn't as robust as a system designed for the sole perpose of ticketing.
What problems is the product solving and how is that benefiting you?
Providing remote support of users/devices. Being able to managed/support users and their devices remotely means we dont waste time accessing systems onsite or using clunky windows remote systems.
With Ninja, hardly any wishes remain unfulfilled.
What do you like best about the product?
We have been using Ninja for many years in our daily work and are still thrilled with how well the product continues to develop and how many features are still being added. The developers take the time to personally address customer requests. There are dedicated, reliable account managers who take the time to answer questions, inform about new developments, and accept requests. In the community, you also get technical help from other users if the extensive documentation doesn't help. The Ninja interface is intuitive, the deployment of agents is very simple, and the configuration of policies, despite their complexity, is a breeze.
What do you dislike about the product?
Some things, like integrations or additional features, are somewhat cumbersome to achieve or configure.
What problems is the product solving and how is that benefiting you?
Many otherwise manual processes, such as patching Windows and third-party applications, are reliably automated by Ninja. This saves us, as an IT service provider, numerous night shifts. We can also respond to issues like zero-day vulnerabilities at all our customers within a very short time and distribute the appropriate patches/hotfixes. Meanwhile, Ninja is also capable of handling many tasks that were previously managed by an on-premises Nagios, allowing us to shut down the old Nagios.
Easy to use and scalable RMM solution
What do you like best about the product?
API integrations, Custom Reporting, easily managable User Interface
What do you dislike about the product?
Some Exports have to be combined within a seperate platform as excel in order to get the wanted results.
What problems is the product solving and how is that benefiting you?
Checking Patching state on OS level but especially when it comes to reviewing versions of specific applications in order to check againts vulnerability feeds.
Otherwise remote access for troubleshooting and for several reporting features when it comes to IT Assets of our customers.
Otherwise remote access for troubleshooting and for several reporting features when it comes to IT Assets of our customers.
Ninja is very helpful for managing remote computers on our extended networks
What do you like best about the product?
I think the most helpful feature for me, as the main Support Tech, is Splashtop for remote control of the computers for troubleshooting specific and unique issues. Also the scripting database has been a godsend as well for maintaining the remote workstations. The ability to schedule scripts as well as monitor everything through one system is incredibly helpful.
What do you dislike about the product?
There is so much to Ninja that there are parts I have not been able to explore or fully understand yet. I feel like I should be able to do more with scripting but have not had the time to fully dive into it. I'm 95% sure that is not an issue with NinjaOne but more an issue with my lack of knowledge.
What problems is the product solving and how is that benefiting you?
A major problem that Ninja solves is monitoring and allowing access to remote comptuers for updating and troubleshooting for end users.
Lots of features, small footprint
What do you like best about the product?
Ninja is compact, you're not lost in a maze of configuration settings to get things done.
What do you dislike about the product?
Some of the features are not intuitively named, and could use a little polish. the MDM is very light weight on features and i think it lags behind some of their competitors.
What problems is the product solving and how is that benefiting you?
The biggest problem Ninja solves for us is MDM on android devices. We have an MDM for Apple devices but it doesnt support Android, and Ninja MDM was built into the RMM tool making intergration super easy for us.
So far this tool has reduced our dependence on other silo'd toolsets
What do you like best about the product?
I like how much stuff this product covers. We are going to be able to replace multiple expensive tools in our environment with just one SaaS application.
What do you dislike about the product?
The only real thing I would like to see, is a much more robust ticketing system.
What problems is the product solving and how is that benefiting you?
Remote enduser support, patch management, application installation
So Many Features!
What do you like best about the product?
The MDM for Android offers full device lockdown, allowing customization of default apps and restricting the app store to IT-approved applications. I noticed this feature after being a NinjaOne customer for about eight months
What do you dislike about the product?
I truly wish the script library included more pre-built scripts. For example, on Windows machines, the Winget functionality has been invaluable to me as a Linux power user and early adopter. Having a built-in script to pull all installed application packages would be fantastic. For now, we rely on a custom script that our techs run manually when troubleshooting computers remotely.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a game-changer for us when remotely accessing sites that would otherwise require extensive travel. Its multi-connect functionality enables seamless remote support across multiple endpoints, significantly improving efficiency and reducing downtime.
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