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It's a very useful tool overall.
What do you like best about the product?
It allows easy access to all our pc's, and can quickly push out custom scripts. Pretty good device search and sorting options make deploying to custom groups fairly easy.
What do you dislike about the product?
Built in error reporting is pretty vague and you have to reach out to support to find out why updates fail.
What problems is the product solving and how is that benefiting you?
We can deploy configs and apps to specific groups of pc's a lot faster and easier than through Intune
Life changing and just works..
What do you like best about the product?
It's such a responsive rmm and works as designed. It changed our lives so much that we started using it 3 months after we had signed up with a different rmm. What really made it easier was the communication from account managers and the best part of all, it actually has a responsive support team. Something all other rmm's vendors lack big time.
What do you dislike about the product?
The additional cost for ad hoc network discovery.
What problems is the product solving and how is that benefiting you?
It really help consolidate to one tool plus the integration popularity makes it easy to use any psa.
Easy RMM with a Live Community
What do you like best about the product?
Easy of managing devices, patches, alerts, Adding powershell scripts, and application Installers.
What do you dislike about the product?
Could use some more reporting options but realy does not take away from Ninja.
What problems is the product solving and how is that benefiting you?
Solves backup by being in one place.
Good enough RMM but insufficient MDM software
What do you like best about the product?
its remote application and overview of devices
What do you dislike about the product?
insufficient MDM function and control to devices
What problems is the product solving and how is that benefiting you?
connect remotely to different devices accross the state
Quick, Reliable, Stable Platform for Executing PowerShell & RMM All-Around
What do you like best about the product?
What my organization gets most out of NinjaOne, which we lacked with a competing RMM, is the speed and reliability to which is executes our PowerShell scripts to make endpoint changes. The product is maturing quickly in other areas; it offers a very good platform to do asset tracking from with in-depth data laid out simply. No long-loading screens. Simple agent-based deployment with different agents pre-loading the endpoint into different "locations" which you can bake configurations into. Plays nicely and integrates with other technologies well. Very reasonable price-point.
What do you dislike about the product?
Small learning curve at the beginning with teminology. e.g., learning what "automations" encompass, locations and policies nested within them, and so on.
What problems is the product solving and how is that benefiting you?
We really needed a much simpler and reliable platform to execute PowerShell and patch from. NinjaOne offers that and is a much more mature product beyond that scope, but that's our use-case 90% of the time.
NinjaOne helps keep our utility safe
What do you like best about the product?
NinjaOne keeps our computers up to date by automating patch management and software updates, ensuring security and performance. It also provides a single dashboard to monitor the status of all computers, servers, and mobile devices, making IT management seamless and efficient.
What do you dislike about the product?
Some of the newest features could use more polish before being released.
What problems is the product solving and how is that benefiting you?
NinjaOne saves us time by managing patching and updates for Windows and 3rd party apps. It also gives us control over PCs, laptops, tablets, & phones from a single app.
IT Support Lead
What do you like best about the product?
Remote tools that easy allow supporting customers without leaving my desk.
What do you dislike about the product?
Required constand log in with my MFA to get access to the tools
What problems is the product solving and how is that benefiting you?
More efficient to handling customers' need to quickly remote and access their end point configurations.
Effortless IT Management
What do you like best about the product?
its intuitive interface and powerful automation tools make remote monitoring and management a breeze. The real-time alerts and detailed reporting help streamline IT workflows efficiently. The scripting area is one of its most powerful features, helping to automate tasks that would otherwise take countless hours.
What do you dislike about the product?
The tray icon does not have a lot of options. For example, dynamic menu per PC
What problems is the product solving and how is that benefiting you?
It helps solve the challenge of managing IT systems across multiple locations. It handles patching, monitoring, and remote support all in one place. This makes it easier to stay on top of issues, reduce downtime, and keep everything secure without switching between tools.
User-friendly RMM
What do you like best about the product?
User-Friendly Interface
Customizable Scripting and Automation
Support and Documentation
Customizable Scripting and Automation
Support and Documentation
What do you dislike about the product?
Reporting Customization: Generating complex custom reports might require external solutions or additional scripting.
What problems is the product solving and how is that benefiting you?
A user-friendly RMM and IT management platform, providing valuable tools for remote support, patch management, and automation
Very good tool to help IT management and helpdesk
What do you like best about the product?
on July 2024, a CrowdStrike update error cause global wide windows computer BSOD. I'm so glad that we roll out NinjaOne a month before the incident. NinjaOne automatically saved BitLocker key for all of our workstations, and saved our ass.
What do you dislike about the product?
Automation tool could be intergrated with pervilige access. Running a script as currently logon user sometimes not working as intend.
What problems is the product solving and how is that benefiting you?
Patch Management is better than most of tools on the market.
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