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Solid Application for Company Needs
What do you like best about the product?
All in one application that serves many needs
What do you dislike about the product?
Helpdesk notifications are a little clunky
What problems is the product solving and how is that benefiting you?
Quicker more responsive way of accessing clients computers. The ability to set up a new more easy to use help desk. Updating client computers directly from the application.
Excellent tool
What do you like best about the product?
it is a tool that allows the control and management of equipment remotely. Facilitator of installations and patch application. Whenever we need some support, the support team assists us promptly.
What do you dislike about the product?
So far I haven't found anything that discredits.
What problems is the product solving and how is that benefiting you?
As we have the user machine park 100% remote, NinjaOne delivers everything we need.
Easy to use, and good customer support
What do you like best about the product?
Our account manager is very approachable and helpful and has talked me through getting the most out of the platform, especially when we wanted to add more apps like the MDM. The Dashboards provide a clear insight to whats needing attention day to day and make it easy to resolve any problems.
What do you dislike about the product?
Sometimes a lot of Jargon, for newcomers into the industry more explanations or less acronyms would be helpful!
What problems is the product solving and how is that benefiting you?
Having multiple office sites, allows us to access and solve problems from our head office
Great MDM and RMM experience.
What do you like best about the product?
NinjaOne have been very good helping me set up MDM for androids and Apple iPhones within my company. Their ticketing system is quick and they respond even quicker.
What do you dislike about the product?
The MDM is quite a convoluted process however sufficient support has been provided to me
What problems is the product solving and how is that benefiting you?
Mobile Device Management - Being able to track locations and gain app insights from their dashboard has been incredibly helpful.
NinjaOne as our #1 RMM system
What do you like best about the product?
Able to create multiple endpoint update policies for our users so that we keep our devices up to date, but also have test groups so we can fix them before we push out to majority of our users.
What do you dislike about the product?
unable to scan for BIOS update on the device
What problems is the product solving and how is that benefiting you?
ninjaone is solving our patching for our endpoints and mass installs/uninstalls of software we have. It is making our team more efficient.
It is a fundamental tool in the management and automation of our IT infrastructure.
What do you like best about the product?
The most useful aspect is its ability for automation and real-time monitoring, which allows us to manage devices remotely, implement security patches, and execute scripts with ease. Additionally, its integration with other tools and its intuitive interface make management much more efficient.
What do you dislike about the product?
Although it is a powerful platform, some advanced features may require additional configurations or may not be as customized for certain specific environments. Additionally, the cost can be a factor to consider for smaller companies.
What problems is the product solving and how is that benefiting you?
What problems are there in NinjaOne?
Although NinjaOne is a robust platform, some aspects can be improved, such as the lack of more advanced options in patch management or the customization of certain reports. Also, sometimes the documentation is not detailed enough for more complex configurations.
Despite these limitations, NinjaOne remains a valuable tool, as its ease of use and focus on automation compensate for these shortcomings. Additionally, their support team is responsive, which allows for quick problem resolution and optimization of IT management without major disruptions.
Although NinjaOne is a robust platform, some aspects can be improved, such as the lack of more advanced options in patch management or the customization of certain reports. Also, sometimes the documentation is not detailed enough for more complex configurations.
Despite these limitations, NinjaOne remains a valuable tool, as its ease of use and focus on automation compensate for these shortcomings. Additionally, their support team is responsive, which allows for quick problem resolution and optimization of IT management without major disruptions.
Looks good, is fun, can do much more than competitors, AI integration could be more
What do you like best about the product?
Visually appealing 10/10
Dashboard is clear (but not perfect! -> in some places it is not quite as intuitive) 9/10
Functions are very good except for minor details 9/10
Documentation (Dojo) is suitable but could be kept a bit more up-to-date and describe details better 9/10
Support is generally great, even with Zoom if necessary 9/10
I use it daily, rarely if ever any disruptions (unlike the competitors here, I get emails and always grin that it doesn't interest me anymore) 10/10
Dashboard is clear (but not perfect! -> in some places it is not quite as intuitive) 9/10
Functions are very good except for minor details 9/10
Documentation (Dojo) is suitable but could be kept a bit more up-to-date and describe details better 9/10
Support is generally great, even with Zoom if necessary 9/10
I use it daily, rarely if ever any disruptions (unlike the competitors here, I get emails and always grin that it doesn't interest me anymore) 10/10
What do you dislike about the product?
When introducing the systems, good quick standards that can be quickly adopted are missing. Here, it would be more contemporary to make the first steps quickly with somewhat more intuitive templates and with AI / AI assistant chat bots, etc. Integration into the systems (but here NinjaRMM is only half the battle) works rudimentarily, e.g., custom fields, etc., may need to be manually addressed in other systems. It would be great to have low-code for mapping / the API data for other systems (complaining at a high level). NinjaRemote -> Main tool of choice, unfortunately only 8/10 here, an extremely important tool -> Predefining desktop resolution as standard is NOT possible :(
What problems is the product solving and how is that benefiting you?
Monitoring servers and workstations (and now mobile phones via MDMs)
Software distribution
Patch management
Monitoring logins
Scripts / Automations
Software distribution
Patch management
Monitoring logins
Scripts / Automations
Excellent and user friendly.
What do you like best about the product?
Patch Management, ticket system and deployment of scripts
What do you dislike about the product?
Failure to convert msi to exe files when you want to deploy certain agents
What problems is the product solving and how is that benefiting you?
Device health and devices that are offline which happens to miss important updates.
Ninja makes daily work much easier.
What do you like best about the product?
Simple connection to server via Ninja Remote. Well-functioning update management.
What do you dislike about the product?
Sometimes Ninja Remote doesn't work at all with certain servers.
What problems is the product solving and how is that benefiting you?
I don't know Ninja One Solving
Pleasantly Pleased
What do you like best about the product?
It is simple and light. I can keep an eye on my systems from my phone or PC. I can get an alert when critical systems are down or aren't connecting. Setting up the agents is a tad cumbersome, but worth the work. Support is pretty responsive too. They are willing to help with most issues brought to them.
What do you dislike about the product?
Some of the features don't work correctly. That could be windows fault or Ninja, but often times OS updates and software updates fail. I would also like to see more versatility with systems that don't connect too often such as laptops. Have a setting where some things happen when it next connects and keep a log.
What problems is the product solving and how is that benefiting you?
Originally, this solution was used just to manage my systems remotely and then I started using them as a remote support tool.
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