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Great for us and you!
What do you like best about the product?
The ease of use. Visibility into the details of each clients devices. So easy to implement!
What do you dislike about the product?
Haven't run into anything yet. We have been using for 1 year now!
What problems is the product solving and how is that benefiting you?
Patch management policy
A Reliable System to Control your enterprise
What do you like best about the product?
I appreciate NinjaOne agent's ability to swiftly execute commands or applications on end-user machines. This feature significantly enhances our user management capabilities and allows us to diagnose issues with their devices more efficiently. The reduced troubleshooting time not only improves our productivity but also leads to faster resolution of user problems, ultimately increasing overall satisfaction.
What do you dislike about the product?
Navigating the NinjaOne portal can be challenging for new users, as it presents a significant learning curve. Initially, it may be difficult to locate specific features or determine where to perform intended tasks. The platform's comprehensive nature, while beneficial for its capabilities, requires time and effort to fully understand and utilize effectively. As users become more familiar with the interface and structure, they can better leverage the tool's extensive functionalities to streamline their IT management processes.
What problems is the product solving and how is that benefiting you?
Control our software and OS deployment with more efficient way
Great product for IT people
What do you like best about the product?
It is definitely a great tool to connect to other users for remote access.
What do you dislike about the product?
Sometimes when it starts up it takes a couple of minutes to be able to connect.
What problems is the product solving and how is that benefiting you?
It helps us to be able to remote into other users computer so we can help them out with whatever issue they have.
NinjaOne exceeds our needs as an organization
What do you like best about the product?
I like the remote access tool most about Ninja. It's easy to use and allows admins to access users' desktops no matter where they are. The documentation is really good as well.
What do you dislike about the product?
There are no complaints for the tool NinjaOne
What problems is the product solving and how is that benefiting you?
EndPoint Management
Slick service with excellent support
What do you like best about the product?
Enrolment is easy and the device info screens are well designed. User permission management is straightforward and powerful. The support team is friendly and responds quickly, bug reports are handled efficiently, and feature requests are encouraged, being transparently handled through a roadmap made available to all customers.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
What do you dislike about the product?
One downside of the swiss-army knife design is that some features you might hope would be baked in instead require setting up scripts or automations manually. It's a very understandable design choice and can be a strength, but if you're understaffed in IT, it may represent a bit more of a burden to getting up and running.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
What problems is the product solving and how is that benefiting you?
We have a mostly remote workforce and our fee-for-service business model makes any downtime costly. The alerts and easy remote access features make support easy.
Powerful RMM
What do you like best about the product?
NinjaOne has extensive resources and help to ensure you get setup. The policies and automations are easy to setup, especially with the template library.
What do you dislike about the product?
Mass maintaining and updating scripts is a very manual process. You cannot open a new tab to edit the script without losing your list view.
What problems is the product solving and how is that benefiting you?
NinjaOne takes away the difficulty of setting up and maintaining an RMM has complex as ConnectWise Automate.
Great tool for RMM
What do you like best about the product?
The tool is very useful for RMM and the MDM feature is catching up on functionalities.
What do you dislike about the product?
Nothing major. Just the MFA for logging in acts up at times.
What problems is the product solving and how is that benefiting you?
A number of them. Ranging from IT support to scripting the changes across a whole group.
Great product, great value!
What do you like best about the product?
Simple layout with ease of access, fast acting scripting and patching.
What do you dislike about the product?
UI could be considered too basic with lack of colours, not aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
Ninja helps us manage all our corporate endpoints giving the team confidence to provide a swift support process, easy to implement.
Easy to get started, easy to get help!
What do you like best about the product?
I thoroughly enjoy how easy it is to get help when you are stuck. They will help you onward and make you more equipped to work on your own.
It's easy to make departments/organisations and integrate into our system, so company PC's are sorted into the right categories and there are tons of stuff you can do! Scripting, deployment of software, whitelisting, remote control!
I open NinjaOne as the first tool every day!
It's easy to make departments/organisations and integrate into our system, so company PC's are sorted into the right categories and there are tons of stuff you can do! Scripting, deployment of software, whitelisting, remote control!
I open NinjaOne as the first tool every day!
What do you dislike about the product?
I will let you know if I find a dislike some day...
What problems is the product solving and how is that benefiting you?
Centralized support of my users, and deployment of software. Also monitoring User devices to see whether they are updated or not
Game Changer
What do you like best about the product?
I have been using NinjaOne for almost 5 years and it has changed the way we support our clients for the better. NinjaOne has a wide array of offerings within their product making it easy to cover all my clients needs. Their product is packed full of features including update management, ticketing, backup, remote support and much more. Using the console, I can view and manage hundreds of devices giving me an overall view of my clients IT infrastructure from printers and switches to servers, computers and tablets. The process of adding additional devices is simple with the installation of an app that is configured for each client. Another aspect of NinjaOne I like is the mobile app. If I am out of the office and can't get to a computer, the mobile app makes it possible to check devices and even offer support for users. If any issues arise, there is a Dojo help center portal to search to find resolutions and direction but if that doesn't offer the needed fix, their support staff is very knowledgeable and willing to follow through to make sure everything is resolved.
What do you dislike about the product?
I don't really have any specific dislikes about NinjaOne. If anything comes up, their sales and support staff quickly address and resolve if possible.
What problems is the product solving and how is that benefiting you?
The main problem NinjaOne solves for me is the ability to manage and control multiple types of devices across different clients with a single console. It give the ability to have some policies in place that cover all clients and then custom tailor as needed for each client or device type.
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