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NinjaOne Review: Fast Support, Transparent Pricing & Customer-Friendly Tools
What do you like best about the product?
NinjaOne impresses with fast and competent support that is always helpful and professional when it comes to questions or problems. Particularly noteworthy is the active and helpful community that exchanges valuable tips and experiences on Discord.
The company is also open to feedback – customer requests are implemented whenever possible, which makes the collaboration very appreciative. This is evident through the easy possibility to request new features that other NinjaOne customers can also view and evaluate. This gives NinjaOne the opportunity to see what customers want.
Testing new features in beta is also extremely helpful for us customers because it allows users to be directly involved in the development process. NinjaOne also places great importance on ensuring that new features are used by customers and strives to continuously expand the product. This results in a clear representation of the IT infrastructure and reduces the need for multiple tools.
The transparent pricing allows for clear calculation of the costs for the required features, without hidden fees. The provided tools work reliably and greatly simplify complex IT processes, whether in device management or automation.
The clear dashboard also offers a clear structure and quick access to all relevant functions, making daily work significantly more efficient.
The integration of other providers works seamlessly and is not blocked by NinjaOne but rather welcomed. I use Ninja daily for my work and wouldn't want to be without it.
Overall, a highly recommended tool for MSPs and IT teams that scores with user-friendliness and continuous improvements.
The company is also open to feedback – customer requests are implemented whenever possible, which makes the collaboration very appreciative. This is evident through the easy possibility to request new features that other NinjaOne customers can also view and evaluate. This gives NinjaOne the opportunity to see what customers want.
Testing new features in beta is also extremely helpful for us customers because it allows users to be directly involved in the development process. NinjaOne also places great importance on ensuring that new features are used by customers and strives to continuously expand the product. This results in a clear representation of the IT infrastructure and reduces the need for multiple tools.
The transparent pricing allows for clear calculation of the costs for the required features, without hidden fees. The provided tools work reliably and greatly simplify complex IT processes, whether in device management or automation.
The clear dashboard also offers a clear structure and quick access to all relevant functions, making daily work significantly more efficient.
The integration of other providers works seamlessly and is not blocked by NinjaOne but rather welcomed. I use Ninja daily for my work and wouldn't want to be without it.
Overall, a highly recommended tool for MSPs and IT teams that scores with user-friendliness and continuous improvements.
What do you dislike about the product?
I would wish that more functions were covered by the license. The modular system does have its advantages, but I still prefer a complete price depending on the number of devices or technicians.
What problems is the product solving and how is that benefiting you?
Uniform overview of all open patches for Windows and supported software
An all-in-one management platform
What do you like best about the product?
The user interface for RMM, endpoint management, and patch management is kept very simple. Particularly noteworthy is the excellent accessibility of support. The implementation was straightforward, and thanks to the extensive features, I use the system daily.
What do you dislike about the product?
The ticket system is quite simply designed and certainly has potential for improvements.
What problems is the product solving and how is that benefiting you?
.
All-around good system
What do you like best about the product?
The general functionality and handling. The contact with our KAM and support works very well!
What do you dislike about the product?
Since we did not use it earlier.
What problems is the product solving and how is that benefiting you?
It works much better than our previous application.
An all-in-one management platform that continuously evolves and a company that listens to its users
What do you like best about the product?
NinjaOne has been my endpoint management tool for the last 2 years now, and where it was then to now is lots of improvement, added features, and seeing a company listening to the feedback of its users. NinjaOne delivers on its promise of being the one-stop shop for MSPs or internal IT teams that need a tool to manage hundreds to thousands of devices. It comes with a lot of built-in functionality but is also customizable to fit your needs and environment. What I like the most is seeing a public roadmap of features on the way and a way for users to request features or changes in the platform. I use the MSP Pro with mobile endpoint management, SentinelOne as an EDR/XDR they partner with, and recently added SaaS backup, completing an important stack within one vendor. Some might say don't put all your eggs in one basket, but it doesn't apply here, seeing how great their systems work now and the continuous improvements we get throughout the year. All in all, the platform is straightforward to use. The dashboards get the right information front and center without being bloated. Whenever I have an issue, customer support response times are quick and resolved relatively quickly.
What do you dislike about the product?
There is not a lot to dislike about NinjaOne, but I believe the awaited product was a PSA integrated into the platform that just entered public beta with only QuickBooks Online support. So, only because it's early on, and this may be very important for those who want an integrated PSA from Ninja, I say give it some time to evolve. There's no doubt it will be an excellent product once it's fully released.
What problems is the product solving and how is that benefiting you?
Manage all of my clients endpoints in one pane of glass
Change for the better
What do you like best about the product?
We recently migrated to NinjaOne from another provider and have been very happy with the staff, product offering, and training we have received. It was easy to deploy and integrate the new RMM and start implementing the many features NinjaOne offered. We utilize NinjaOne daily to keep our clients’ devices up to date and backed up. We have found that NinjaOne offers many automation options, integrated ticketing, and familiar dashboard. Our account rep has been very responsive to our needs and requests. We have been pleased with the customer experience working with NinjaOne.
What do you dislike about the product?
NinjaOne does cost a bit more than some providers, but we find that it's a price we are willing to pay for the flexibility of monthly terms and superior customer service. It's a relationship that has worked well for us.
What problems is the product solving and how is that benefiting you?
We needed a product that can monitor client devices, patch them as needed and provide a backup solution. We utilize these features and more. We've integrated the ticketing app, backup, and now moving ahead with AV integration. It's convenient to have everything in one place to monitor your clients’ network health. It’s also nice to have a responsive relationship with the vendor. If we have a question or issue it is resolved quickly.
Support & Automation made easy
What do you like best about the product?
We can quickly and easily connect to customers' PCs to provide optimal support for our customers. With the help of automation, we were able to reduce our entire setup process for new client PCs to a minimum amount of time, which ultimately saves the customer money.
What do you dislike about the product?
The MDM management for Apple is not yet running smoothly and we are still missing a few functions that would simplify the management of Apple devices.
What problems is the product solving and how is that benefiting you?
The documentation of NinjaOne is very well maintained and there are regular online webinars where tips and tricks are shown.
Extremely valuable addition to everyday IT life
What do you like best about the product?
What I like most about Ninja is the automation. Everyday and repetitive tasks can be created at the push of a button to save a massive amount of time.
What do you dislike about the product?
Currently, we are very satisfied with Ninja. However, I would like the option to use my own cloud storage for backup. Furthermore, it would also be nice to see the status of other backup software. Access to BIOS settings would also be brilliant!
What problems is the product solving and how is that benefiting you?
The biggest problem as an MSP is keeping track of its "flock." And here, NinjaOne helps in a way that I have never experienced before.
Cris Lehman's review
What do you like best about the product?
It's a one stop shop for our boots on the ground the troubleshoot and find information about a user's machine
What do you dislike about the product?
It's a little unintuitive and there's a bit of a learning curve for new users.
What problems is the product solving and how is that benefiting you?
We are a global team supporting, so it allows techs from all over the world to assist anyone in need. It also allows for us to do more with post deployment once the computer has completed intune/jamf setup
Best endpoint management platform we have used so far
What do you like best about the product?
Simplicity in operation / Usability. Development of new features is very transparent. Very good support for MSPs. Great API integration.
What do you dislike about the product?
Some features are not standard, meaning we had to develop them ourselves. But if you have developers in the company, that's not a problem.
What problems is the product solving and how is that benefiting you?
Overview of the assets in a company
Save Bitlocker keys including status, whether Bitlocker is set
Central endpoint management and monitoring of the systems of our maintenance customers
Monitor Windows updates
Fully set up notebooks and PCs via scripts
Possibility of upselling by evaluating a customer's assets
Save Bitlocker keys including status, whether Bitlocker is set
Central endpoint management and monitoring of the systems of our maintenance customers
Monitor Windows updates
Fully set up notebooks and PCs via scripts
Possibility of upselling by evaluating a customer's assets
Easy to use and very powerful
What do you like best about the product?
Fast and problemless integration in the running environment. Very powerful tools for administration an monitoring of erverything in your IT World.
What do you dislike about the product?
Some things are not very easy to find in the Documentation.
What problems is the product solving and how is that benefiting you?
Enpoint Patch Management and Monitoring
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