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NinjaOne is the backbone of our MSP operations
What do you like best about the product?
Without NinjaOne, our work as an MSP would simply not be possible. Over the years, I’ve tested several other RMM platforms – some looked promising at first, but none matched the reliability, simplicity, and support I get from NinjaOne. That’s why I always came back. After nearly five years of daily use, we’ve had zero outages and no major issues. Integrations work flawlessly, and the pricing is transparent and fair. Minor display bugs have occurred occasionally, but they’ve always been fixed quickly and professionally. The account managers are truly world-class: responsive, proactive, and genuinely interested in feedback, which they carry straight to the product team. It really feels like working with a partner, not just a vendor.
What do you dislike about the product?
The interface could be more intuitive in some areas, and additional built-in tools like the ticketing system and asset management module still have room for improvement. The good news is that both are already on NinjaOne’s roadmap and are actively being developed.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to efficiently manage and monitor all client systems from a single platform. As a growing MSP, we need to deliver fast, reliable and proactive IT support to dozens of small and medium-sized businesses. NinjaOne solves the complexity of endpoint management, patching, alerting, and remote support – all in one place. It helps us detect issues before they affect the client, keep systems secure and updated, and respond quickly to tickets. This allows us to scale without hiring more staff and still deliver excellent service.
What’s more: NinjaOne still offers a wide range of features we haven’t fully explored yet – the potential is huge. As we continue to grow, we’re confident that NinjaOne will grow with us and support more and more of our processes.
What’s more: NinjaOne still offers a wide range of features we haven’t fully explored yet – the potential is huge. As we continue to grow, we’re confident that NinjaOne will grow with us and support more and more of our processes.
Good product and great service
What do you like best about the product?
Very simple implementation, free user training, and quick, straightforward support when needed.
What do you dislike about the product?
Currently no disadvantages from an operational perspective.
What problems is the product solving and how is that benefiting you?
Central patch management and monitoring of the systems.
Excellent service
What do you like best about the product?
Easy to use
Easy to install on devices
Easy to navigate
Easy to install on devices
Easy to navigate
What do you dislike about the product?
Backup solution needs more testing
Always seems to have problems with backups
Always seems to have problems with backups
What problems is the product solving and how is that benefiting you?
Remote IT Management:
We use NinjaOne to manage and monitor a large number of endpoints, which can be spread across multiple locations, often with little visibility or control.
NinjaOne enables us to remote monitoring and management of all devices from a central console, regardless of their location. It provides real-time visibility into system health, network status, and security alerts, enabling technicians to quickly respond to issues.
We use NinjaOne to manage and monitor a large number of endpoints, which can be spread across multiple locations, often with little visibility or control.
NinjaOne enables us to remote monitoring and management of all devices from a central console, regardless of their location. It provides real-time visibility into system health, network status, and security alerts, enabling technicians to quickly respond to issues.
NinjaOne makes it easy
What do you like best about the product?
The integrations and single pane of glass management is fantastic. Their built in remote connection is a great cost effective solution.
What do you dislike about the product?
It would be nice to have authentication saved and to have access to secure fields via the NinjaOne app as I do need that information from time to time while mobile.
What problems is the product solving and how is that benefiting you?
Consolidated view across my clients. Actionable items and scripting for common issues.
Best RMM tool on the market
What do you like best about the product?
everything... simple usability and a multitude of functions
What do you dislike about the product?
Backup for Linux not available, otherwise everything perfect!
What problems is the product solving and how is that benefiting you?
Manage many devices in one interface
Our Solution of Choice for Monitoring and Patchmanagement
What do you like best about the product?
Fast and professionalcommunication if we have questions
What do you dislike about the product?
That we only have one shared console for our Managed Service Customers. Customers who need to have an indipendant console can only be served vie resell
What problems is the product solving and how is that benefiting you?
Managing the Endpoints of our Customers
Everything is possible and constant improvements are coming.
What do you like best about the product?
We have a comprehensive real-time overview of all systems every day. Many pieces of information about resources, services, and installed software are immediately visible – all without direct access to the individual computers. The deployment of the agent is extremely simple and can be carried out by any user with admin rights. The installer can be conveniently created in the portal for the respective customer and location and then distributed via email or USB stick. The integration of remote maintenance tools, besides Ninja Remote, from TW, or Splashtop is very practical. The deployment (Silent Install) of programs, either via the cloud (2GB) or by script if the software is larger and resides on the server at the respective customer, is awesome. Customer support responds quickly and is competent.
What do you dislike about the product?
Not every software is recognized by the customers, possibly because it is just a small app.
What problems is the product solving and how is that benefiting you?
If I understood the question correctly, then I had a problem with the silent installation of software, which I then searched for, read about, and applied in the Dojo.
A tool that I no longer want to miss
What do you like best about the product?
Quick Support, nice people, very good device management
What do you dislike about the product?
too much beta Versions for the customers.
What problems is the product solving and how is that benefiting you?
direct connect to devices, direct console without disturbing people, new MDM
NinjaONE: Simple. Powerful. Revolutionary.
What do you like best about the product?
Sometimes you come across a tool that not only works – but excites. NinjaONE is exactly that. It thinks along with you, instead of getting in the way. The user interface is clear, fast, and intuitive – just as it should be. Tasks that used to take hours are now completed in minutes. You can tell: This was designed not just for IT, but by IT. Stable, sleek, incredibly efficient – NinjaONE is the RMM tool you won't want to be without. It's not just a tool. It's a game changer.
What do you dislike about the product?
For smaller IT departments or MSPs, the prices are non-transparent and the pricing structure could be expensive.
What problems is the product solving and how is that benefiting you?
Ninja helps me with proactive device monitoring (Monitoring) above all. Patch management, remote access, automation & scripting.
Many features, clear design, lot of automation possibilities
What do you like best about the product?
Automation possibilities, regulary updates and new features
What do you dislike about the product?
The Patchmanagement is still a disaster and there is no option to ackknowledge warnings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us as an MSP by centralizing endpoint management, automating routine tasks, and providing powerful remote support tools. It saves us time, reduces manual effort, and improves our response times, which directly benefits both our team and our clients.
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