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Save time, increase productivity, manage endpoints masterfully.
What do you like best about the product?
The constant addition of features and refinement.
What do you dislike about the product?
Sometimes wish application integrations worked better.
What problems is the product solving and how is that benefiting you?
Patch management. We operate a small shop so having tools that give us back time are invaluable.
Great all-in-one solution for MSPs and end users alike
What do you like best about the product?
NinjaOne has a very intuitive interface that is loaded with features.
What do you dislike about the product?
Aside from having all your eggs in one basket, there's not much to dislike.
What problems is the product solving and how is that benefiting you?
Our main goal is having a usable RMM solution and NinjaOne fills that role perfectly.
Daily Work
What do you like best about the product?
Very clear, fast navigation, very good customization options
What do you dislike about the product?
Sometimes a little awkward to adjust the right configurations
What problems is the product solving and how is that benefiting you?
Quickly recognize and solve problems
Excellent choice for straightforward RMM
What do you like best about the product?
We found NinjaOne very easy to set up. We were able to get it up and running very quickly. The policy management mechanisms are very well thought out and allows us to easily manage nuanced requirements. The agent-server connection is very fast - commands and scripts run almost instantaneously, which has improved our productivity. The admin interface is quick and easy to navigate and it has cut down our RMM management time by about 70%.
What do you dislike about the product?
With ease-of-use comes some limitations. Some missing features are client-level software installation/update overrides, instead requiring spinning up a separate policy for clients that require a different loadout. Also, all scripting runs locally on the workstation only, there is no way to "stack" scripts and have one script call another based on script responses. Having a server-side script engine that can be optionally coupled with the agent-side one would vastly improve functionality. They have started rolling this out with conditional script functions in "conditions" but being able to use it in a scheduled script would be great as well.
What problems is the product solving and how is that benefiting you?
Centralized management of our client devices and ensuring our MSP product suite is deployed and managed on all machines.
Great so far
What do you like best about the product?
Accessing endpoints is easy to navigate and easy to use. Especially the remote features.
What do you dislike about the product?
The diagrams take up too much space. There is no dark mode.
What problems is the product solving and how is that benefiting you?
It's allowing access to endpoints in one central location.
Wonderful UI, powerful feature set, always improving!
What do you like best about the product?
I can get the information I want quickly. The proactive notifications have saved our clients from downtime and lost revenue.
What do you dislike about the product?
Looking forward to more reporting options.
What problems is the product solving and how is that benefiting you?
Having all our clients in one management portal that is effective & reliable.
NinjaOne Outstanding Performance/Proactive Support
What do you like best about the product?
The best part about NinjaOne is its listening capabilities and focus on assisting every client's needs. Among all the RMM/Backup/MDM options, NinjaOne consistently delivers and has the customer support to back it up. We were surprised at how easy implementations, integrations, and getting access to support were. We frequently use NinjaOne products and love how easy it is on us and our clients.
What do you dislike about the product?
I haven't found a reason to complain yet, as they acknowledge their mistakes and offer solutions promptly.
What problems is the product solving and how is that benefiting you?
Being flexible and staying secure are essential. As the owner of an MSP, you really depend on vendors for support and security, and NinjaOne is absolutely the best at both.
NinjaOne
What do you like best about the product?
NinjaOne's agent is that killer app that makes it worth it. The customization is actually useful and expansive. Feature rich but affordable for small business.
What do you dislike about the product?
There is very limited Google Workspace integration. While Mac is supported, definitely not to the same extent as Windows. Too expensive for larger organizations with penny wise budgets.
What problems is the product solving and how is that benefiting you?
NinjaOne is providing a single solution for both patching and ticketing. For the Windows side of the house, this is a unified integration via the systray agent. With the information the agent provides, the usual lack of end user information is greatly reduced.
Blasting Fast, Easy to Use
What do you like best about the product?
its fast, its easy, great support, easy to implement
What do you dislike about the product?
the mobile App is still old and not up2date
What problems is the product solving and how is that benefiting you?
Daily Business, Managing Endpoints, Monitoring Clients and Servers, Working Patchmanagement
How did we live without NinjaOne?
What do you like best about the product?
Keeping our servers and workstations updated before we had NinjaOne was hard to keep track of and a lot of hands on with Microsoft WSUS. NinjaOne made it easy and it just automates patches so much better than with what we had before.
What do you dislike about the product?
There really is nothing to dislike about NinjaOne. It does everything as advertised and more! Unless you like having no visibility into your user base's devices and what is happening on them, there really is no other solution that tops what NinjaOne offers.
What problems is the product solving and how is that benefiting you?
We mainly use NinjaOne for for remote control with Ninja Remote and also remote management tools, like remote registry and remote services GUI. We also use it instead of the cumbersome Windows WSUS deployment we had installed prior to getting NinjaOne.
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