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Patch Management and RMM made easy!
What do you like best about the product?
Ninja One has really helped our organization make great strides towards getting our workstations up-to-date with Windows and 3rd party patching. The ability to run scripts and use custom fields is invaluable in ensuring compliance with standards that we have set.
What do you dislike about the product?
I wish patching was 'relentless'. If machines need multiple reboots to install updates, it will only do one round of updates, meaning that we have to manually patch in those instances.
What problems is the product solving and how is that benefiting you?
Patching and script deployment are the biggest benefits to NinjaOne for our org.
Very satisfied
What do you like best about the product?
Customer support is top notch
Onboarding service is awesome
Onboarding service is awesome
What do you dislike about the product?
No downsides to using Ninjaone , No comments
What problems is the product solving and how is that benefiting you?
ASSETS MANAGEMENT , RRM TO DEVICES
NinjaOne offers a streamlined, user-friendly experience for IT teams from a single platform.
What do you like best about the product?
What I like best about NinjaOne is its intuitive interface and powerful automation tools, which make it easy to monitor, manage, and support endpoints remotely without the complexity found in many other RMM solutions. Its fast deployment, reliable patch management, and integrated remote access also stand out for improving IT efficiency and response time.
What do you dislike about the product?
One common dislike about NinjaOne is the limited customization and reporting features compared to some other RMM platforms. Some users also mention that advanced scripting capabilities could be more robust, and integrations with third-party tools, while improving, can still feel limited in certain environments.
What problems is the product solving and how is that benefiting you?
IT Asset Management: It provides real-time visibility into hardware and software assets, helping us track devices, ensure compliance, and plan lifecycle management more effectively.
Amazing tool that brings more productivity
What do you like best about the product?
Ease of use
Number of features it offers
Caters both workstations and Servers
OS patching has become easier
Number of features it offers
Caters both workstations and Servers
OS patching has become easier
What do you dislike about the product?
Not much training material available publicly
What problems is the product solving and how is that benefiting you?
Remote support
OS Patching through NinjaOne has become so easier
OS Patching through NinjaOne has become so easier
Best ITSM Platform
What do you like best about the product?
This is hands down the best ITSM platform that I have ever used. We manage about 400 devices, mostly Windows but a few Apple. The Automations and OS and third party patch management features work perfectly to keep things updated with minimal interaction. I love that our Ticket System is integrated into the same platform, and it's not as clunky and cumbersome as the competitors.
What do you dislike about the product?
The Ticket System is still a bit lacking in my opinion, specifically on customization of Boards.
What problems is the product solving and how is that benefiting you?
It's helping us manage our devices, and everything involved with that including patching, remote support, and asset management. It's also helping us manage our tickets and issues surrounding end users and their devices. It's by far my most used IT tool.
Very good RMM
What do you like best about the product?
I like the clean simple layout, the periodic upgrades. The way to install it via domain-controllers or just by sending a url. you can easy setup alerts in different channels. I like the support, u get help at any time sometimes u need to wait a bit but all problems where solved!
What do you dislike about the product?
there is nothing i really dislike, its more just a few features iam missing for example monitoring cpu temps cause its critical especially for server hardware, u can script around it to manage it, but feels not 100% integrated :)
What problems is the product solving and how is that benefiting you?
the ability to use custom scripts so u can manage almost everything what is possible. in the past there was a 3cx version with a virus, we needed to react fast. So we goin to ninjarmm console looking for all devices with 3cx installed and uninstalled it on 30 Computers with just 1 click!
Enterprise quality RMM and MDM platform
What do you like best about the product?
After spending a considerable amount of time trying to find a decent RMM and MDM solution on the market, NinjaOne was the only platform that was easy to operate, manage and setup, it provides invaluable information to keep your digital estate in order and free of issues. The auto patch management has proved to be a very beneficial feature, saving time and effort. The platform integrates easily within the enterprise environment and is used on a daily basis. I would also like to praise NinjaOne support as they are ready to assist with any questions or help in configuration.
What do you dislike about the product?
None, I like all the features of NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us attain the Cyber Essentials accreditation due to its RMM and MDM features that have proved invaluable in highlighting hardware and software risk, furthermore it is helping to mitigate any potential risk within our digital estate.
MDM has helped save hours of time time IOS update management and provides fantastic features such as device remote locking and erasing, along with location tracking.
RMM has provided a great insight into hardware issues that would have been missed and the patch management has provided confidence that the digital estate is conforming to best practice standards.
MDM has helped save hours of time time IOS update management and provides fantastic features such as device remote locking and erasing, along with location tracking.
RMM has provided a great insight into hardware issues that would have been missed and the patch management has provided confidence that the digital estate is conforming to best practice standards.
Excellent tool to use
What do you like best about the product?
On platform to manage all my infrastructure.
Easy to use and to implement.
A lot of features to use
Easy to use and to implement.
A lot of features to use
What do you dislike about the product?
Nothing. Everything is as i wanted to be
What problems is the product solving and how is that benefiting you?
All my needs when i want to support my clients
Straightforward to use
What do you like best about the product?
The web interface and mobile app are simple and straightforward to use without lacking for features. I can prepare an application for deployment in about 15-20 minutes, and patches are a no-brainer.
Remote access was a breeze to integrate, and I use it from the mobile app or my desktop on a weekly basis.
Our reps regularly check in to see how we like the product, and see if we're having any customer support issues.
With scripting and granular conditional policies, you can get pretty specific with how applications or desktop changes are deployed.
Remote access was a breeze to integrate, and I use it from the mobile app or my desktop on a weekly basis.
Our reps regularly check in to see how we like the product, and see if we're having any customer support issues.
With scripting and granular conditional policies, you can get pretty specific with how applications or desktop changes are deployed.
What do you dislike about the product?
App deployment could use some polish, I regularly find myself googling how to automate an MSI or EXE. and I do with there was an easier way to automate non-windows patches, or application updates.
What problems is the product solving and how is that benefiting you?
Endpoint management (patch management and application deployment)
A Must-Have for IT Management
What do you like best about the product?
From the moment we started using it, the first thing that stood out was how incredibly easy it is to use. The interface is clean, intuitive, and well-organized, making it easy for both new and experienced users to jump right in without a steep learning curve.
One of the biggest strengths of NinjaOne is the impressive range of features it offers. Whether it’s remote monitoring and management, patching, scripting, backup, or ticketing, everything is built into one seamless platform. This all-in-one approach saves time, reduces complexity, and eliminates the need for juggling multiple tools.
The automation capabilities are especially powerful — we’ve been able to streamline routine tasks and ensure consistent performance across all endpoints. And the reporting tools provide clear, actionable insights that help us stay proactive and ahead of potential issues.
Support has also been excellent. The team is responsive, knowledgeable, and genuinely invested in helping us succeed.
Overall, NinjaOne strikes a perfect balance between simplicity and functionality. It’s a powerful solution that makes IT management easier, more efficient, and more effective. Highly recommended!
One of the biggest strengths of NinjaOne is the impressive range of features it offers. Whether it’s remote monitoring and management, patching, scripting, backup, or ticketing, everything is built into one seamless platform. This all-in-one approach saves time, reduces complexity, and eliminates the need for juggling multiple tools.
The automation capabilities are especially powerful — we’ve been able to streamline routine tasks and ensure consistent performance across all endpoints. And the reporting tools provide clear, actionable insights that help us stay proactive and ahead of potential issues.
Support has also been excellent. The team is responsive, knowledgeable, and genuinely invested in helping us succeed.
Overall, NinjaOne strikes a perfect balance between simplicity and functionality. It’s a powerful solution that makes IT management easier, more efficient, and more effective. Highly recommended!
What do you dislike about the product?
While our experience with NinjaOne has been positive, there are a few shortcomings. We found the ticketing system to not be as feature rich as some of its other functions. This isn't a huge issue for us since we use another ticketing system.
There have also been some challenges developing customized reports. Some of the data fields are not easily accessible in the reports and building highly customized dashboards have been challening.
There have also been some challenges developing customized reports. Some of the data fields are not easily accessible in the reports and building highly customized dashboards have been challening.
What problems is the product solving and how is that benefiting you?
We primarily use NinjaOne for IT Asset Management and Patch Management. We were using another solution before NinjaOne and we had nothing but issues with patches not installing properly. Patch rollout and installation with NinjaOne has been much easier and much more successful.
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