External reviews
3,186 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Reliable RMM tool that simplifies remote IT management.
What do you like best about the product?
i like ninjaone's simple interface and quick remote access. Its rea-time monitoring and automation save time and make IT management easier.
What do you dislike about the product?
sometimes the setup process can be a bit complex for new users, and the pricing might be high for smaller teams. Also, some advanced features could use better documentation.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes device management, speeds up support, automates patching - saving us time and improving it efficiency.
Good overall solution with some bumps
What do you like best about the product?
Enables us to centralize most of our daily management tasks into a single dashboard for our customers and is still on par or on top with other vendors that we compared... Plus Ninja One is more flexible in collab.
Remote support, Management, Inventory, etc. for traditional Windows environments works quite well and is easy to use and implement. With this, it saves us a lot of time and brings us quite some comfort.
First level support is friendly and quick to assist (but....)
Feature lists are constantly growing (but....)
Remote support, Management, Inventory, etc. for traditional Windows environments works quite well and is easy to use and implement. With this, it saves us a lot of time and brings us quite some comfort.
First level support is friendly and quick to assist (but....)
Feature lists are constantly growing (but....)
What do you dislike about the product?
Some features just don't work smoothly and it feels like we are being used as long-time beta testers. For example:
- Support reacts quickly but solutions often take too long or just fade away completely (sadly a picture we see with most vendors lately)
- We had constant issues with MDM enrolment on iOS for months and as soon as it is solved via patch, new issues with app deployment / policy refresh show up.
- Gravity Zone integration is after a long time still very basic and not of much use, some things are even confusing (p.e. different features to rollout compared to directly in Bitdefender Dashboard???)
- New CVE scan is just permanently RED for most devices because it alarms faster than the patches can be rolled out by their own patch-management, which seems very odd because basically we can never get a green dashboard
- more little things that just make life hard... like very poor Ninja mobile App support that takes years to actually work properly
- Support reacts quickly but solutions often take too long or just fade away completely (sadly a picture we see with most vendors lately)
- We had constant issues with MDM enrolment on iOS for months and as soon as it is solved via patch, new issues with app deployment / policy refresh show up.
- Gravity Zone integration is after a long time still very basic and not of much use, some things are even confusing (p.e. different features to rollout compared to directly in Bitdefender Dashboard???)
- New CVE scan is just permanently RED for most devices because it alarms faster than the patches can be rolled out by their own patch-management, which seems very odd because basically we can never get a green dashboard
- more little things that just make life hard... like very poor Ninja mobile App support that takes years to actually work properly
What problems is the product solving and how is that benefiting you?
Helps us to easily monitor, support and manage end customers remotely.
Game changer and most important tool for understaffed IT department
What do you like best about the product?
Simplicity and Power of the product. New features just keep coming and coming, company really does listen to its products users suggestion. Excellant support, Reasonable pricing, fantastic online community, YouTube training video. Really a rock solid product. Integrated very easily with Microsoft Entra SSO, deployment was a breeze. I am a single person IT Department, no way I could accomplish my job without this product, almost everything I do throughout the work day takes place in the single pane of glass of NinjaOne.
What do you dislike about the product?
I would like for it to do absolutely EVERYTHING. Love dealing with the reps, would like to see more documentation features, but hear thats coming!
What problems is the product solving and how is that benefiting you?
Patch management and remote management and monitoring, end user remote access, Helpdesk ticketing.
Crazy Good Sales, Service and Support
What do you like best about the product?
We're new to any RMMs. Did our own market research and testing, selected NinjaOne. From Day one it was obvious this was the tool, and the people we needed. We are an NPO and are always looking for best value. The NinjaOne team excelled with every meeting/interaction we had with them. After 6 months, it's still true, service and support rocks.
This tool saves up an amazing amount of local travel and time.
We're still basic users, but hope to get time to run through the Ninja Academy very Soon, looking forward to it.
This tool saves up an amazing amount of local travel and time.
We're still basic users, but hope to get time to run through the Ninja Academy very Soon, looking forward to it.
What do you dislike about the product?
I got nothing negative to say about the team at NinjaOne. They rock. It's a pleasure dealing with them.
Just so I can say I registered two complaints.
1. Redo the Organizations to allow for a end client with departments and locations (instead of the MSP multi client focus)
2. Change all times to the Standards ISO/ANSI format ie 2025-05-15.
Just so I can say I registered two complaints.
1. Redo the Organizations to allow for a end client with departments and locations (instead of the MSP multi client focus)
2. Change all times to the Standards ISO/ANSI format ie 2025-05-15.
What problems is the product solving and how is that benefiting you?
Time and cost management for our helpdesk requirements.
NinjaOne FTW!!
What do you like best about the product?
NinjaOne has a bevy of tools and services that eases the manual workload for the IT professional
What do you dislike about the product?
While there are no downsides to using NinjaOne, I wish the communication/support remained the same as in the beginning when I was deciding on using NinjaOne versus their competitors
What problems is the product solving and how is that benefiting you?
Remote management, cloud backup, and patch management
Easy and friendly to use software and outstanding support!
What do you like best about the product?
We enjoy daily the ease of use and functionality that streamlines the ticketing and remote management process. The software is intuitive and easily taught to new hires. Implementation was easy and allowed for intergration with our apps. Also, the support we receive from our account manager, Jordan Duffy, and the technical team is amazing!
What do you dislike about the product?
There is nothing I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved our time issues regarding ticketing and resolution management. The tools have increases productivity and efficiency of our IT department.
NinjaOne is a great RMM for both internal I.T. and MSP
What do you like best about the product?
Very quick presentation of endpoint status and quick to check in on automation, software installation, remote access and remote cli. Its used every day.
NinjaOne makes my position in I.T. a lot more efficient, especially when compared to other RMM's. Its light-weight and hassle -free. You don't get pesky sales calls from the Ninja team either.
NinjaOne makes my position in I.T. a lot more efficient, especially when compared to other RMM's. Its light-weight and hassle -free. You don't get pesky sales calls from the Ninja team either.
What do you dislike about the product?
The only slight downside is the Ninja Remote software temporarily disconnecting when changing a user session or logging out. The disconnect has gotten shorter over the life of NinjaRemote but I would like to have no disconnect.
What problems is the product solving and how is that benefiting you?
Before NinjaOne we were using Logmein Central. And by "we" I mean there was only one person using it because it was not a good product. Now our whole team uses ninja due to its versatility, user-friendliness, user-intuitiveness, and powerful all-in-one solution to managing endpoints and infrastructure.
A Reliable and Efficient Solution for IT Assets Management
What do you like best about the product?
Overall, we are satisfied with NinjaOne. The platform offers a comprehensive and user-friendly solution for remote monitoring and management. Key features that stand out include:
Automated Patch Management: Ensures devices stay up to date with minimal manual intervention, reducing security risks and downtime.
Remote Access and Support: Reliable and fast remote control functionality makes it easy to troubleshoot and support end users efficiently.
Inventory Management: Provides clear visibility into hardware and software assets, helping with audits and lifecycle planning.
Automated Patch Management: Ensures devices stay up to date with minimal manual intervention, reducing security risks and downtime.
Remote Access and Support: Reliable and fast remote control functionality makes it easy to troubleshoot and support end users efficiently.
Inventory Management: Provides clear visibility into hardware and software assets, helping with audits and lifecycle planning.
What do you dislike about the product?
Some policies are not functioning as intended — for example, the logoff policy does not apply consistently across all computers. Additionally, there are structural limitations in the user management system: it only supports two hierarchical levels, which prevents proper organization by division, department, and subdepartment.
What problems is the product solving and how is that benefiting you?
Remote Access and Support, Automated Patch Management
NinjaRRM - Best in Class
What do you like best about the product?
1. Super Clean Interface:The dashboard feels intuitive. I didn’t have to dig through endless menus to find what I needed. It’s one of the few RMM tools that doesn’t feel like it was built in 2005.
2. Remote Access: The remote tool is fast and reliable. I’ve even used it from my phone while out grabbing coffee.
3. Automation: I’ve set up scripts and patch schedules that save me hours every week. It’s like having a mini team working in the background.
4. Integrations: Good selection of options if you do not want to be in the Ninja Ecosphere
2. Remote Access: The remote tool is fast and reliable. I’ve even used it from my phone while out grabbing coffee.
3. Automation: I’ve set up scripts and patch schedules that save me hours every week. It’s like having a mini team working in the background.
4. Integrations: Good selection of options if you do not want to be in the Ninja Ecosphere
What do you dislike about the product?
Learning Curve: Some of my users have reported a slight learning curve due to the platform’s extensive feature set.
What problems is the product solving and how is that benefiting you?
With such a small team, we need tools that take the complexity out of our day-to-day work.
NinjaOne is a multi-tool every IT Professional needs to have in their back pocket
What do you like best about the product?
Single pane of glass to see details of every system is a huge time saver. Being able to deploy apps, scripts and scheduled tasks is a game changer. Software patching and application version control work flawlessly. We live in this tool everyday.
What do you dislike about the product?
We haven't found any downsides to NinjaOne yet. It delivers on all of the promises and then some.
What problems is the product solving and how is that benefiting you?
We were able to retire our old patching server, remoting tool and script deployment server with NinjaOne. Which was a big cost savings for us.
showing 1,291 - 1,300