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NinjaTools
What do you like best about the product?
The most I like abaout ninja is that the tools are very creative and easy to use, also if you have problems with the dojo and teh support team to resolve your issues.
What do you dislike about the product?
The worst thing is that in my case its a little bit complicated to acces to some places or some options
What problems is the product solving and how is that benefiting you?
Back up issues
Very practical and intuitive program
What do you like best about the product?
What I like most about the program are the automations you can create, as it allows you to create them in different scripting languages and is very intuitive and easy to implement. Another strong point that NinjaOne has outside of the application is its NinjaDojo community. The information they upload to that website and the support they provide is excellent. I usually use the program every day for ticket resolution.
What do you dislike about the product?
What I like the least is the limited customization you can apply to the admin portal, and another thing it fails at is integration with certain networks.
What problems is the product solving and how is that benefiting you?
So far I haven't seen any problem
Help us a lot and make it easier
What do you like best about the product?
Automations and triggers, easy to understand and apply
What do you dislike about the product?
There is nothing that we dont like about it
What problems is the product solving and how is that benefiting you?
NinjaOne help us to make our work faster
Left after couldn't do what I wanted, BIG MISTAKE. I'm back
What do you like best about the product?
Compared to their competition, it simply works. I'm tired of troubleshooting other companies products. I fell for Kaseya's song and dance. What a mistake that was. Pulseway was adequate but lacking in so many ways. Ninja has multiple remote access modes, and usually works for me.
What do you dislike about the product?
Some features rolled out not fully understood by support. Biggest issue now is their backup. A few quirks still contenting with
What problems is the product solving and how is that benefiting you?
I primarily use it for remote access to clients. With their 3 modes of accessing clients, I can usually find something that works.
Really easy and extensive to use.
What do you like best about the product?
Easy to deploy, setup and integrate into multiple services.
What do you dislike about the product?
Needs more third party applications to support patching, but does cover the most popular.
What problems is the product solving and how is that benefiting you?
Patching, remote support for customers.
The single must have dashboard for the MSPs
What do you like best about the product?
NinjaOne provide us not only 24/7 monitoring and remote access to the clients' computers and servers, but also patch management. Alerts can be customized on the NinjaOne Dashboard by pre-setting different thresholds and configured to send to the desired email address. NinjaOne also provides remote access tools. At this time, we use both TeamViewer and Splashtop to access the computers and servers remotely as needed without any user intervention. The patch management help us to patch anything from Adobe products to Zoom, literally from A to Z! We have recently started to use NinjaOne Warranty Tracking tool. It helps us identify hardware close the warranty expiration dates so we can keep hardware under warranty!
What do you dislike about the product?
Unfortunately, NinjaOne does not provide live agents to alert us via phone when an alert is being triggered.
What problems is the product solving and how is that benefiting you?
1) Monitor and access clients' computers and servers
2) Patch management
3) Warranty tracking
2) Patch management
3) Warranty tracking
An RMM that is Continously Evolving
What do you like best about the product?
The platform is just so easy and quick to use. Many RMMs require some legwork to get running but with NinjaOne, you hit the ground running and start using the platform. It helps that it is easy to get support for any issues that arise. Nothing is more frustrating than when you are down and support slow walks the issue.
What do you dislike about the product?
Support is just plain damn good. The platform makes managing platforms really easy and they are constantly adding more and more features to it. Oh wait, this said dislikes. Yeah nothing to dislike.
What problems is the product solving and how is that benefiting you?
Keeping us apprised of our client's systems so we aren't reacting to issues after they happen. We can see them slowly creep up and cut them in their tracks without end users ever noticing.
Best RMM we've used by far
What do you like best about the product?
Extremely intuitive and easy to leverage.
What do you dislike about the product?
Some features aren't as mature as other vendors' offerings.
What problems is the product solving and how is that benefiting you?
Automating tasks that used to take manual technician time & effort has been a huge benefit, and it's been easy for us to learn.
Easy remote access with good remote tools that don't need full takeovers.
What do you like best about the product?
Registry edit and command line tools from the interface without a full remote session, that are easy to use. Agent install is quick. Customer support is fast and responsive. Use it every day.
What do you dislike about the product?
Mac OS MDM support is still a bit lacking, but more support is coming soon.
What problems is the product solving and how is that benefiting you?
A unified place to give us remote access to customer devices for software installation, IT support, etc...
Nothing is like NinjaOne and they are the best we have found
What do you like best about the product?
The best thing about NinjaOne is the UI ease of use which makes training new staff easy and efficient as well as the speed of their support to fix issues and improve the product. It offers everything to manage our endpoints that we need and allows for the customization and automation that we require to manage our client's fleets. NinjaOne is the primary tool in our stack and we wouldn't be able to operate without it.
What do you dislike about the product?
Their lack of their own conference. We would pay to have many of our team members go to an annual NinjaOne conference in the states. Their ticketing system also does not meet our needs as of yet. They don't offer fully time management that we would like to see. They also need to improve reporting features as allow for more reporting customization.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the need to remotely manage and support our clients. Through NinjaOne, we can automate recurring issues or automate recurring tasks so that they are solved with no or limited staff interactions. We can standardize our workstation systems through NinjaOne Policies and set alerts for any critical events. Patching is automated and allows for our staff to focus in on customer reactive tickets over spending time to keep workstations updated.
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